I stayed here on Wednesday December 12 for one night in a single room. The room itself was tiny and the shower was one of the worst in terms of cleanliness that I have ever seen. Housekeeping had blatantly done a quick job as the rim of the shower was caked in black and green mould. The only good thing about this room was the heated bathroom floors but even that it not clearly identifiable.
Secondly, I found the reception incredibly rude and unfriendly and to top it all off, they charged me twice for the hotel room. Although this has been refunded, it was totally avoidable.
I have never stayed in a hotel with such poor service. The only thing decent about this hotel is the location. Other than that, you would be better in a Holiday Inn. At least they can provide a decent standard of service.
- Official Description (provided by the hotel):
- This modern, intimate, chic hotel is the perfect choice for either a pleasurable few days holiday or short business trip. The Seraphine, KENSINGTON GARDENS is conveniently located near the stylish High Street Kensington shops, Holland Park, major tourist attractions, tour buses and tube station. ... more less
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