I wanted to write a good review about this hotel- I really did. I was trying to decide whether it deserved 2 or 3 stars, but gave it the benefit of the doubt. The guy who sits at reception is super nice and breakfast isn't bad with fruit and yogurt, croissants, meat and cheese, hard boiled eggs and cereal. Our bedroom area was nice- we got the triple room because I was there with my mom and her friend. We liked the location- basically right across from the Kensington gate and a couple blocks from the High Street Kensington tube. The Big Bus hop on hop off bus also comes right in front of the hotel which is nice.
The thing that really bothered me was the bathroom. We were in a handicapped room (first of all, it doesn't make sense because you had to use stairs from the elevator to get there). The shower was weird and was basically all these folding doors that went up to your waist and a shower curtain that went all around. Okay that's fine and I'll even look over the fact that it's extremely hard to get in and reseal the doors so water doesn't leak all over.
What was disgusting was the shower curtain was all covered in mildew and there was a handicapped seat in there that was all rusted and also covered with mildew. It gave the bathroom a foul smell. They even had an air freshener in there to mask the scent but it was really bad. I wouldn't have minded the shower if they replaced the curtain and scrubbed the chair with bleach like once a month. But seriously that chair needs to go- just replace it or make this a normal room. It just doesn't make any sense- shower curtains are super cheap- just get a crappy one from ASDA it'd be better than the gross stinky one in there.
I would say they really try to make this a nice hotel. And they do- mostly. But they must have just overlooked the bathrooms. It was 175 pounds a night for us, and we know it's a triple room in London in April (a double bed and a single bed), but come on.
As for the noise, it was kind of noisy as we faced the street, which is expected. Not too terrible though. The beds were comfy and there was a kettle in the room with a lot of coffee and tea. I would not stay there again, though.
- Official Description (provided by the hotel):
- This modern, intimate, chic hotel is the perfect choice for either a pleasurable few days holiday or short business trip. The Seraphine, KENSINGTON GARDENS is conveniently located near the stylish High Street Kensington shops, Holland Park, major tourist attractions, tour buses and tube station. ... more less
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