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Seraphine London Kensington Gardens
Ranked #666 of 1,089 Hotels in London
Paris, France
Level Contributor
307 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
“Great service- good value for money!”
4 of 5 bubbles Reviewed 7 December 2009

I spent five nights at this recently renovated hotel in November. The entrance is discreet on Kensington High Street with steps leading to the first floor where the reception/lounge is located (if you have lots of luggage, ring and the staff will help you take it up the stairs) . The rooms are small, cluttered but have all the facilities that one needs- excellent interior design (superb use of colors with black and white wall paper photography) with good beds/quality linen, towels- was impressed with the discreet blue lighting at the bottom of the shower stall....The noise unfortunately as in all these old buildings in London is an issue (from within the hotel). But best of all is the wonderful service by a superb staff who made you feel always very welcome....

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caris25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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426 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
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English first
Devon
1 review
5 of 5 bubbles Reviewed 20 November 2009

I stayed here for two nights whilst in town on business. The double room I had would be a squeeze for two people but was fine for me on my own. There is a small desk area but not really enough room to work properly, you would need to sit on the bed with your laptop! However given that I paid only £93 per night including breakfast to stay in a smart part of town I don't think I can complain about room size, and everything else about this place is great. Newly decorated in a bright and trendy colour scheme, the rooms are stylish with "boutique" hotel touches eg. silk cushions on the bed. Buffet breakfast in an airy room overlooking Kensington High Street was easy and relaxed, you could help yourself to as much as you wanted. The staff are really friendly and helpful. If you are a light sleeper ask for a room at the back of the hotel as the traffic from the High Street might bother you. This hotel has the look and feel of somewhere much more expensive, and is excellent value for money. Ideal for a short stay in town.

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DevonKaty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 19 November 2009

A great little hotel bang opposite Royal Garden on Kensington High St. Entrance is easy to miss - a small doorway leading up to a first floor reception.

Small rooms (the first double we were shown was too small for two people, with not enough room to walk around the bed, but they found us a larger one); well thought-out design, lots of nice little touches (ipod dock/alarm, good toiletries, free wifi etc), and truly excellent staff - nothing too much trouble. Highly recommended.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank biztravllr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 November 2009

My wife and I are from Malta and went to London for a small break and chose this hotel after reading reviews on Trip Advisor. I am always dubious about hotels in London as 99% of the time the hotel looks nothing like it did in the pictures you viewed beforehand. But with Seraphine Hotel I was pleasantly surprised. The location is very good and is a two minute walk from the nearest tube station, the rooms were extremely clean and well maintained and were equipped with plasma tv's with a large number of channels and radio stations, and the staff couldn't be more polite and helpful and even went as far as barterring with the local taxi company to try and get us a discount on our return journey to the airport. I would highly recommend this hotel.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LUFC1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Seraphine London Kensington Gardens

Property: Seraphine London Kensington Gardens
Address: 9 Kensington High Street | Bourne End, London W8 5NP, England (Formerly Best Western Seraphine Kensington Gardens Hotel)
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #666 of 1,089 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Seraphine London Kensington Gardens 4*
Number of rooms: 21
Official Description (provided by the hotel):
Built around an old flour mill, on the banks of the River Bulbourne, the hotel offers comfortable and relaxing surroundings, free parking and free wireless broadband internet access. In the heart of the Hertfordshire countryside, within easy walking distance of the Grand Union Canal, the Best Western Watermill Hotel has a convenient location from which to explore all of the local attractions and places of interest. Centred around the original watermill and with panoramic views of the river, the hotel provides a peaceful retreat away from the surrounding commercial centres. The Riverside Bar is open 24 hours a day and serves a wide range of drinks, snacks and light meals. The Riverside Restaurant is open for breakfast, lunch and dinner, and offers imaginative cuisine complemented by a carefully selected wine list. Room service is available around the clock. The 71 en suite rooms are modern, spacious and tastefully furnished with all the modern comforts and facilities you need. The hotel offers various accommodation and park & fly packages, all of which are competitively priced and available all year. Couples particularly like the location — they rated it 8 for a two-person trip. We speak your language! ... more   less 
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