We also stayed in room 223 but on 24th July. The spot light fitting in the bathroom is still hanging down and the sink pop waste was still broken. I did report the light fitting on leaving. As previous review the jacuzzi kept coming on but we assumed this was a cleaning cycle. The room is beautiful but lacks all the little bits previously mentioned ie cotton buds,tisues, and the basics like sanitary bags you would get in a 2 or 3 star hotel.
The bathroom door drove us mental. We wedged open the door with a towel on the floor to stop the noise. When the door was approx 2 inches from being closed the door was snatched in and slammed shut very noisily. A bit like Arkwrights till in Open All Hours! No discreet visits to the bathroom in the middel of the nigh then. We also heard other doors slamming shut and footsteps in the middle of the night. Not sure which side it was coming from.
Our room was not ready at 12.15 ish when we arrived after a 4 hour drive but we were invited to a tour of the hotel and the roof tops views by Errol who was amazingly friendly and helpful. We then walked along the river to Battersea bridge and walked across into the Kings Road about a 20 -25 minute walk. Just a minute onto Kings Rd and we were at the Bluebird restauraunt and numerous trendy boutiques and bars.
We returned to the hotel at about 5pm. There was only one receptionist on duty and we had to wait about 10-15 minutes to get our room as there was one person in front of us checking in and she had many queries.. There was no apologies for the wait or anything. This is unacceptable in a 5 star hotel. We had also booked an extra bed which was not in the room when we finally arrived. A single bed did appear and then shortly after a team to make up the bed. No problem really but one would expect it to be already there in the room and not have the inconvenience of having staff in your room for a while. Also although there were 3 of us all the amenities were for 2 persons only ie 2 sets of towels, 2 robes, 2 cups and a measly 4 tubs of milk for 3 people.The single bed for my adult daughter was set in the lounge but she was awaken in the middle of the night by mobile phones ringing and loud telephone conversations through the double connecting doors to the room next door.
Another gripe was the tv in the bedroom aea.The tv sticks out a long way and it is difficult and dangerous to get past the bed and the tv.My husband walked into it in the night.
We went to the Banyan restaurant and had a superb meal. This is not really fancy food but it is very good and very good value for money when getting 50% off with the hotel or top table.Cocktails were rubbish really. £8.50 or £9.50 for coloured drinks full of ice and not tasting of any alcohol. Wine was very, very nice and there was free water served throught the meal. Service was excellent. Thanks to Jana who unfortunately is only there for a few weeks. She was very attentive and friendly.
Breakfast was another story.Cold table was very sparse and not refilled often enough so there was little left. There were no eggs on the hot buffet and when we enquired were told they were to order. There was no information anywhere on the tables stating this nor menus offering alernative options eg eggs benedict, omlettes etc. Juice and coffee were very good but all in all very little choice.
My daughter who was moving to London decided to surprise he new flatmates with a gift of cupcakes from the shop downstairs but to our horror the display case was covered inside with little knats .It was quite disgusting. It was reported and to their credit the cabinet was promptly emptied and cleaned.Not sure what happened to the cakes though!!
I agred totally with the previous reveiwer.It is in effect an aparthotel. The hotel is trying very hard but it has a long way to go. It coud be so good but is bordering on the tacky in some areas and is not supplying the necesary service levels of a 5 star hotel. It lacks supervision in the reception and dining room.
To be honest we would not return but wish it well. It has a few wonderful staff members who are very proud of the hotel but the hotel lacks finesse.We have stayed at the Marriott Canary Wharf on several occasions and also the Hilton Canary Wharf in the executive rooms & more recentlythe Park Plaza Westminster and would say that you will get much better value for money and far superior service at these hotels than the Rafayel & the £239 we paid for one nights stay.
Beautifuly furnished rooms
Fantastically comfortable beds
Excellent location next to the river
Errol & Jana
Noisy bathroom doors
Lift floors worn & tatty
- Official Description (provided by the hotel):
- Rafayel on the Left Bank boasts 70 designer "smart" rooms, champagne bar, riverside restaurant and conference facilities, exhibition spaces as well as the latest spa and beauty treatments and gym. Rafayel is one of the world's most advanced luxury green hotels and proves that hotels can dramatically reduce their carbon emission output without compromising on five-star luxury, quality or comfort. Located on the River Thames at the heart of London's most dynamic riverside development, with sweeping views across to Chelsea Harbour, Rafayel is minutes from the shopping areas of Sloane Square and Knightsbridge and is close to Victoria Station and London's major attractions. Rafayel provides a free shuttle service to and from Clapham Junction and Clapham Common on Northern line every 30 minutes from 7.30 AM to 10.30 PM. ... more less
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- Also Known As:
- Rafayel On The Left Bank Hotel London
- Rafayel On The Left Bank - Hotel And Spa