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“I travel to London many times each month...”

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Rafayel on the Left Bank - Hotel & Spa
Ranked #315 of 1,068 Hotels in London
Certificate of Excellence
Wilmslow, United Kingdom
Level 3 Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“I travel to London many times each month...”
Reviewed 17 October 2010

I travel to London many times each month on business and I have stayed in many hotels in London but I must say this hotel is the best by far! Excellent rooms! Excellent location! Excellent facilities ! The spa and gym are top class! And the price is so low I didn't believe it at first! I would recommend this hotel to anybody wanting to have a 5 star experience for a 3 star price!

  • Stayed October 2010
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James2861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Ayr, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2010

Coming up to our 1 year anniversary the reason for our trip was to stay in a 5 star hotel nearby the city and enjoy the sights of London. I will begin with the location. Initially we both thought that it was too far away from where we wanted to be, however after understanding the underground and the bus time table slightly better the location was certainly not as bad as we thought. The Hotel offered a courtesy taxi journey to the nearest underground which would normally cost you around £8 - £10, this is obviously a good service in offer. We actually never took this courtesy journey as we came across a bus stop about 20 yards away from the hotel, which you could take the 170 straight to Victoria Station, taking only around 12 minutes. From here you could go anywhere you wanted with a short underground straight into Leister Square. The short 170 bus journey from Victoria Station back to the hotel was onto the early hours of the morning.

About a week before our stay my Girlfriend E-Mailed the Hotel enquiring about us both getting a treatment in the Luxurious Spa. Considering this was a 5 Star Hotel we would have expected a prompt reply. It wasn't till we got to the Hotel and at the check-in desk asked why we had not had a response the reply we got was "the spa has been mayhem this week." As my girlfriend works in this industry she thought that this was very below average.

We checked into the hotel and took our luggage up to our Hotel Room. The Deluxe Room (Luxurious room with more space and a sleek seating area). Our Deluxe Room was a "Premier Inn Room" with nicer decor, the seating area was a desk and one seat, the view was the back of Halfords and a skip. Booking.com state this was a Deluxe Room, according to Hotel Rafayel the Deluxe Room was a Amazon Suite. The Amazon Suite is the hotels "middle-class" room, it looks to me as if we were given the Mississippi Room, which is the standard.

After asking back at reception about our room the girl done what she could to give us a better room. She showed us two different rooms and we took the one which had the nice view and more space, the one we should have been given in the first place. The receptionist mentioned to us that she had dealt with several situations like this before. I believe that between Booking.com and Hotel Rafayel there is a great misunderstanding with regards to the descriptions of the rooms.

Our Hotel Room was just round the corner, on the same floor as the Spa reception which appeared to be very quiet each time we walked past, quiet enough that not once there was a host at the desk. The fact that the treatments were all 50% off my Girlfriend was desperate for a treatment. With no-one at the Spa Reception Desk we asked at the Main Reception in the Hotel Lobby. We had to leave our number for someone to get back to us as even the Gent Receptionist could not get a hold of someone at the Spa. About 6 hours (better late than never) someone got back to us, these times never suited us due to other commitments previously arranged.

Overall our experience wasn't a bad one, the hotel was clean, decorated to a very high standard with the latest technology. I think the Hotel has a lot more potential, its the little things that count!

The only worrying thing for me is that my parents arrive at the hotel in November, as they are visiting friends. Lets just hope they have a better experience than we did!

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank JRLynch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
surrey
1 review
Reviewed 14 October 2010

have stayed here a few times now and have always enjoyed the experience. tried the restaurant for dinner on last stay and was very pleasantly surprised at the quality of the offer. stayed in a Nile suite with great views of river which were spectacular. Some reviewers have commented adversely about the location but it is so easy to check this out before booking.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davehaydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 October 2010

Loved the rooms and the restaurant. Real value for money and less than a mile away from Chelsea. Fantastic experience. Will revieist next time I need a hotel room in London.

  • Stayed October 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ro75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guildford, United Kingdom
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 October 2010

I challenge anyone not to come away from this hotel utterly impressed by the quality of the rooms, efficiency and friendliness of the staff, and on site facilities. The decor and spaciousness of the rooms is particularly outstanding, and for a hotel of this calibre, it is certainly worth crossing the river for - and in my experience of using central London hotels for business purposes, I would definitely choose this over and above others that might be more centrally based.

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank 186390Patricia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thrift
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 October 2010

We can not recommend this hotel enough. We arrived at the hotel and were automatically upgraded to a suite by the hotel as it was a special occassion. On arriving at our suite we could not believe the size ample space and lighting, a dining table, massive bathroom with bath, tv in the bathroom, shower with jets and luxury shower gel and shampoo and conditioner. Fluffy white towels and complimentary dressing gowns and slippers, lounge area with chairs and a tv with 27 channels and music on demand let alone the media panel in the room but most of all the view! The large clear windows looked out on the thames we could see the thames from every area of the room and it was absolutely beautiful. The bed was the most comfortable we had ever slept in with clean crisp comfortable bedding - pure indulgence and luxury.

There was not a spec of dirt it was totally clean and tidy looked completely brand new.

We ate at the Banyan on the Thames and were looked after by Kamin who is a fabulous waiter - nothing was too much trouble and he even gave us a complimentary dessert of chocolate brownies (if you believe you have had the best ever brownies think again) they are absolutely delicious. The Sheik Kebab was marinated for 24 hours and was the best I have ever tasted in fact all of the food was absolutely divine, cooked to perfection. This included the breakfast offering also.

Treat yourself to a cocktail I would recommend the singapore sling - Albert in the cocktail lounge has people come from all around the world for his cocktails and we can see why we have had cocktails in Langham Hotel, Raffels in Singapore and I can honestly say these are the best Singapore Slings we have ever tasted. Thank you Albert!!!

The spa treatments are also excellent and competitively priced.

Our thanks go to all the staff from the gentleman who parked our car, the nice man who carried our bags to our room and especially Alice Dias who made our stay one of absolute perfection. Thank you Alice very much.

We will return here shortly and recommend this hotel without hesitation.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ThriftyThrift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bradford, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 October 2010

This hotel really made the extra effort and made our stay really enjoyable even though we had high expectations in the first place! Food in the restaurant and breakfast was excellent, room was huge and very luxurious, location was the only down point, but the regular bus service every 10 mins or so meant that this wasn't an issue at all. Highly reccomended!

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henri_36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rafayel on the Left Bank - Hotel & Spa

Property: Rafayel on the Left Bank - Hotel & Spa
Address: 34 Lombard Road | Falcon Wharf, London SW11 3RF, England
Phone Number:
Region: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#59 Spa Hotel in London
#71 Business Hotel in London
#227 Family Hotel in London
#231 Luxury Hotel in London
#263 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Rafayel on the Left Bank - Hotel & Spa 5*
Number of rooms: 70
Official Description (provided by the hotel):
Rafayel on the Left Bank boasts 70 designer "smart" rooms, champagne bar, riverside restaurant and conference facilities, exhibition spaces as well as the latest spa and beauty treatments and gym. Rafayel is one of the world's most advanced luxury green hotels and proves that hotels can dramatically reduce their carbon emission output without compromising on five-star luxury, quality or comfort. Located on the River Thames at the heart of London's most dynamic riverside development, with sweeping views across to Chelsea Harbour, Rafayel is minutes from the shopping areas of Sloane Square and Knightsbridge and is close to Victoria Station and London's major attractions. Rafayel provides a free shuttle service to and from Clapham Junction and Clapham Common on Northern line every 30 minutes from 7.30 AM to 10.30 PM. ... more   less 
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Also Known As:
Rafayel On The Left Bank - Hotel And Spa
Rafayel On The Left Bank Hotel London

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