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“An extrodinary experience with an amazing view”

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Rafayel on the Left Bank - Hotel & Spa
Ranked #309 of 1,088 Hotels in London
Certificate of Excellence
London, United Kingdom
1 review
“An extrodinary experience with an amazing view”
5 of 5 bubbles Reviewed 10 November 2010

I recently stayed at the Rafayel Hotel and booked there 1 night Spa Break. The hotel provided a very quick and friendly pick up/drop off services to and from Clapham Junction as we checked in a gentleman that worked at the hotel kindly took us up to our room and showed us around. We stayed in The Thames-View room it was very spacious and exactly how it was described in details on the website with an amazing view of the river Thames.
The hotel's restaurant The Banyan on Thames provided a variety of mouth watering dishes with an excellent service and a view of the river Thames. Highly recommended to couples on special occasions or even a birthday.
All staff members at the hotel were very friendly and approachable the therapists at the Well-Being Spa were also good in there work.
I will definitely be returning to this hotel.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hetal1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Leamington Spa, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 November 2010

We stayed here for one night (Saturday), in two rooms as we were a group of five girls on a weekend trip to London. We had a fantastic time and would recommend the hotel to others.

Check in - we were early so our room wasn't ready yet, but they stored our bags for us and when we came back later they had been transferred to the rooms. The staff here were welcoming and check in was very quick.

The rooms - We had two rooms (Amazon rooms), one made up as a triple. Both rooms were large, nicely decorated and furnished. The bathrooms were very impressive, in one room in particular (221) as this had a large shower and separate bath. The TV in the bathroom didn't work (which I had read in a review before going), it didn't bother us but does seem to have not been working for a while and really is something that should get sorted out. Despite having interconnecting doors in both rooms we were not disturbed by noise at all, with all of us commenting on how quiet it had been. However we were woken on Sunday morning by a helicopter landing at the heliport next door.

The restaurant - We ate in the Banyan on the Saturday night, all of us were impressed with this place. Service was a little slow to start, but they were fully booked. However the food arrived quickly and was very good (we can recommend the Prawns in the Garlic Sauce to start and the Mongolian Lamb and Chilli Beef for mains, all were delicious) and with the food being discounted by 50%, even including the drinks our bill was only £20 each, fantastic value.

The Spa - we didn't have any treatments but did use the sauna and jacuzzi, which were very nice and we had the place to ourselves at 9am on the Sunday. The steam room was not working however but we did see someone trying to fix it. Nice touches included each locker containing a big fluffy towel, bathrobe and slippers.

Location - if you want to be right in the middle of everything in London then this probably isn't the best choice for you. We did find it very easy to get around, but it did take time. The 170 bus stops right outside the hotel, goes to Victoria station every 10 minutes and normally takes around 20 mins (though there were major delays for us on the Saturday night, coming back to the hotel it took us over an hour). There is a shuttle service to take you to Clapham Common which takes about 20 mins, and from there for example it takes about 45 mins to get to Paddington. As others have pointed out if this hotel was more central then it would be considerably more expensive. I would happily return to this hotel and compromise the location for the fantastic rooms and service.

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank klb21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 6 November 2010

This is most definitely not a luxury hotel. The hotel is scruffy on arrival & the personnel scruffy too. Service at the check-in desk is poor, with the guy ignoring us until he finished his other jobs. We were shown to a room that stank of smoke & when I asked to be moved I was told that "I must be very sensitive to smoke"!!

The rooms are noisy with constant ventilation noise going on through the night.

We booked a cab for early on the morning that we were leaving & some random guy turned up (a friend of the guy on the check-in?) who wasn't a taxi or a hackney cab & charged us £10 for a 4 mile journey. Dodgy & probably illegal?

The only plus is that the rooms are a good size & wifi is free. However I wouldn't recommend staying here, find another hotel.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Alias100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafayel, Manager at Rafayel on the Left Bank - Hotel & Spa, responded to this review, 18 November 2010
“Thank you for your review on Trip Advisor. We would like to emphasise on the point that while we welcome constructive criticism from our guests wholeheartedly, doing our best to incorporate suggestions and recommendations, we do take exception to unwarranted criticism that does complete injustice to the quality and standard of our hotel.
Even our worst critics have lauded us for our stunning design and quality, the hotel’s entrance is decorated with designed products. More often than not we see customers astounded with our lobby. Therefore it is rather harsh on your part to be so severe in your review.
We have always had excellent reviews of our staff. This is due to the fact that we have instilled the ‘customer is king’ factor in all service areas of the hotel. However, we regret if you felt unattended when you arrived. We feel it’s not fair to judge the whole establishment based on the one incident. We are a strictly non-smoking hotel although unfortunately we do have the occasional guest who may not comply with our policies.
We have made enquiries regarding the taxi in the morning and have identified that it was a car from one of our registered local mini-cab companies with whom we have agreed discounted rates. 10 Pounds for a 4 mile journey should be considered non expensive in London compared to other cab services.
We thank you for staying with us and look forward to having the opportunity to welcome you again.”

Chris de Saram
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
swindon
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 bubbles Reviewed 2 November 2010

For a luxury boutique 5 star hotel, the Rafayel delivers in looks but lacks in service. I walked into the lobby and up to the check in desk (which was devoid of any other customers and had 2 members of staff) to be studiously ignored for some time, when I did manage to get the attention of the receptionist I gave my details and then they continued with whatever it was they were doing before dealing with my booking - not a good sign and yet as things were to come..The room was stunning, huge and with a fabulous bathroom and a comfy bed, however, we had an appalling nights sleep - the interconnecting doors constantly rattled and at least twice during the night the main door was attempted by drunken guests seemingly unable to locate their own rooms- oh and when our neighbours did arrive back about 4am we could hear every grunt and groan - lovely. So the next morning I asked to be moved and about 2pm ( fair enough they were fairly busy I think) we were moved - this time to a much smaller room which made us wonder whether we'd been downgraded, we were just grateful to be tucked away near the spa with no interconnecting doors at this point, however there was no wifi coverage and the television was positioned in such a manner to make night time bathroom trips a veritable obstacle course! The next morning we tried to phone down to ask for a later check out (which they begrudgingly allowed us) this took some time - we were constantly put through to answer machine. As for the rest of the stay - how long is the soft opening - those tantalizing tellys in the bathroom still don't work and the shuttle service is a nice idea but finishes way too early and some of the driving felt plain dangerous ( apart from our last trip - comfy and courteous thank you ). All in all dissapointing.

  • Stayed October 2010, travelled as a couple
    • Value
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Helpful?
4 Thank rdctew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
90 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 1 November 2010

Stayed at the Hotel Rafayel last night with my boyfriend. Hotel was great, staff are very helpful and the rooms were very nice and high tech! My boyfriend loved the features on the tv, you can set the room temp, turn lights on and off and listen to a range of music all while you lay on the bed! Definitely will return to this hotel when we stay in London again. Good size bedroom, beautiful bathroom. Only thing it was lacking was a plug socket by the mirror so I could do my hair this morning but that was it. I was a bit worried it would be noisy because we were at the front of the hotel but couldn't hear a thing! The shuttle service to and from Clapham Junction was great too!

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank NCL19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 October 2010

Me and my partner stayed at the Rafayel hotel this weekend October 2010. It was amazing, we had one of the amazon rooms at the end of the coridoor so it had floor length windows all round which was great. The room itself was huge and had a really big bathroom.

We ate at the Banyan on Thames restaurant on Friday night which was really good, the hotel also has a 50% off deal at the moment so it was affordable.

The hotel runs a shuttle service every half an hour to clapham common or clapham junction, but we needed to go to battersea power station and the driver gladly took us straight there.

There is a bus stop straight outside the hotel (bus 170) which goes directly to victoria.

i would definitely stay at this hotel again and recomend to a friend.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bootlacebecky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
140 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
4 of 5 bubbles Reviewed 29 October 2010

Location:
Next to Battersea Heliport (the helicopters dont impinge) and by the river. While you might think no-one would want to stay south of the river, this is actually quite convenient. A great bus service goes past the door to victoria (the owner gave me an oyster card to try it out - neat piece of customer service!), and Clapham junction is reasonably close. The hotel has parking.

The room:
Had a thames view room (only half a dozen of the rooms here have river views) above the restaurant. Not huge, but comfortable and well appointed, with the accent on stylish modern quality. The bed was outstanding. The room's standards are well up to five star apart from size. The non-river view rooms are a bit larger.

The bathroom:
impressive but bathless! Only a large shower. Personally I like baths, and to get one you have to have a suite, but the shower was a good one.

The public areas:
smart, if a bit quirky. There is a rooftop bar area you can book for parties, and a huge pary room inside with panoramic river views. The restaurant was good, though the staff clearly need a bit more training (this is a new property after all)

Overall:
A great little hotel which gives £300 value for less than £200. If you dont have to be in central london this is an excellent compromise. I will come back.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coltbridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rafayel on the Left Bank - Hotel & Spa

Property: Rafayel on the Left Bank - Hotel & Spa
Address: 34 Lombard Road | Falcon Wharf, London SW11 3RF, England
Phone Number:
Region: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#58 Spa Hotel in London
#71 Business Hotel in London
#225 Luxury Hotel in London
#227 Family Hotel in London
#263 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Rafayel on the Left Bank - Hotel & Spa 5*
Number of rooms: 70
Official Description (provided by the hotel):
Rafayel on the Left Bank boasts 70 designer "smart" rooms, champagne bar, riverside restaurant and conference facilities, exhibition spaces as well as the latest spa and beauty treatments and gym. Rafayel is one of the world's most advanced luxury green hotels and proves that hotels can dramatically reduce their carbon emission output without compromising on five-star luxury, quality or comfort. Located on the River Thames at the heart of London's most dynamic riverside development, with sweeping views across to Chelsea Harbour, Rafayel is minutes from the shopping areas of Sloane Square and Knightsbridge and is close to Victoria Station and London's major attractions. Rafayel provides a free shuttle service to and from Clapham Junction and Clapham Common on Northern line every 30 minutes from 7.30 AM to 10.30 PM. ... more   less 
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Also Known As:
Rafayel On The Left Bank - Hotel And Spa
Rafayel On The Left Bank Hotel London

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