We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pleasing”
Review of The Arch London

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Arch London
Ranked #16 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 8 November 2012

I stayed at this Hotel for 7 nights on a business trip. Location is excellent, Hotel is clean stuff is fine! Rooms are a bit small but this is what you expect in London. Breakfast is not bad, you should try the fresh pan cakes. Only ,inlets from shops and restaurant, catch a cab is the best way to go around.

Room Tip: There is no swimming pool, Donna why I says terrible in my ratings..
See more room tips
  • Stayed: November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MarwanJa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grant_powell, General Manager at The Arch London, responded to this reviewResponded 9 November 2012

Dear Guest

It was wonderful to have you stay for 7 nights and feel so comfortable. If only we could have a swimming pool at the hotel but sadly, the Victorian builders we not forward planning enough. Reassuringly there is pool only a 3 min walk from the hotel should our guests need.

Regards

Grant Powell
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,824)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,291 - 1,297 of 1,824 reviews

Reviewed 6 November 2012

We went at The Arch for a 4 days stay in London. We usually stay in international chains hotels looking for a certain level of quality and service.
For this stay, while our hotel search, we did not find a place that really grab us... until we found The Arch hotel.

I stayed 4 nights in this hotel and the experience from check-in to check-out was really fantastic.
We stayed in an executive room on the top floor which was very spacious and stylish with a small office area, a large bathroom with the ability to watch TV in the bath... in short, a room in which you feel good and you like to spend time there. The room was well equipped with a Nespresso coffee machine, a kettle, complimentary soft drinks and full Sky TV channels.

The staff was very friendly, efficient and unobtrusive. It contributed greatly to the wonderful experience we had.

One evening, we had dinner at the restaurant. The dishes were beautifully prepared and from English inspiration. Without being exceptional, the restaurant still worth a visit.

Definitely, we will return at The Arch... and we hope it will be very soon !!

  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yokozuna_r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grant_powell, General Manager at The Arch London, responded to this reviewResponded 9 November 2012

Dear Guest

We were all glad to read your review; it was warmly received by all our team. Now you have found us be sure to return so we can spoil you again.

Regards

Grant Powell
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2012

Mere words cannot paint the picture that is The Arch Hotel. Excellence in every thing we experienced. Check-In - fast, professional, friendly and warm, the room - I want to live there forever. Breakfast - filling, plentiful and with variety. The people - all professional and nothing too much trouble. And the cocktails ........
The stay here surpassed all expectation!
We stayed in room 003 - bathroom to die for, bed - one of the best night sleeps ever, TV's galore! Storage space, outside area - this was a haven in London and we will return.

Room Tip: Become a member of the Small Luxury Hotels of the World and see if you can upgrade
See more room tips
  • Stayed: October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Newkneebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grant_powell, General Manager at The Arch London, responded to this reviewResponded 9 November 2012

Dear Guest

Thank you for saying that we were excellent in everything that you experienced. This is wonderful to read as the team strive hard to go above and beyond for our clients.
Looking forward to seeing you upon your return.

Regards

Grant Powell
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2012

Arrived in The Arch on 1st, when we arrived at 7 pm we were told that our room was not ready, despite i believe the normal check in time is at 3pm.

Room was nicely decorated, bath room was nice as well, with TV mounted on the wall. however i found the room was a little bit too small, i like those small settings and touches in the room. Breakfast was nice for London standard, i guess this is the best setting and variety of breakfast produce so far that i had in this trip ( i still stay in other hotel in london when i wrote this review)

Tried the dinner as well, taste was ok.. nothing extra ordinary. Loves their Chocolate martini - highly recommended.. i guess they have quite good bartender..

Check out was efficient despite small hassle on check in.. but i guess i will definetly back when i am in london

  • Stayed: November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Indra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grant_powell, General Manager at The Arch London, responded to this reviewResponded 9 November 2012

Dear Guest

Thank you for commenting about us being a good SLH hotel. In fact, we were voted best UK Club Hotel for 2012 by Small Luxury Hotel of the World clients such as you.
I hope to welcome you back to the hotel in the very near future.

Regards

Grant Powell
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2012

I travel extensively and therefore find myself staying in many different hotels around the world. One thing I have observed is that so many hotels have a certain “sameness” about them. Of course, many international chains strive for that “sameness” to attempt a certain level of consistency in quality and service. I stay strive, as this objective for consistency in quality and service is rarely achieved. Given the opportunity to offer something different or unique, even many of the independent hotels (which I prefer) are also becoming very bland and similar in the offering they make available to guests. I am delighted to say that I have found an exception to this all too frequent observation; The Arch, London.

I stayed two nights in this hotel and the experience was truely unique. From arrival at the front door, to check-out on the last morning, I was made to feel like I was staying at a very good friend’s (albeit large and luxury) house. The level of service was truly exceptional and the attention to detail, unique.

The deluxe room I stayed in was absolutely wonderful - beautifully stylish, extremely comfortable and equipped to the highest of standards. Whether it be the blue china tea pot, Nespresso coffee maker or even the TV in the bath, every detail in the room had been carefully considered and perfectly presented. Soft drinks in the mini bar were offered free of charge as was the full Sky TV package and high speed wifi; certainly a first for me. The bed was so incredibly comfortable I didnt want to leave it for work!

I decided to eat in the hotel on my last night (I rarely eat in hotels when staying in London), but this experience also went way beyond my expectations. The bar served some really unqiue cocktails mixes with small finger snacks - again, every detail was carefully considered. The menu was varied and extremely reasonable in price and the food was of a really high standard. I had pheasant that was cooked to perfection and beautifully presented. I will definitely eat here again.

I could write much more about my experiences, but don't want to write a dissertation, nor spoil the surprise for other guests! In someways, I would like to keep this hotel as my own secret...but hey, I guess it is too late now.

In my short stay I got to meet many of the staff that worked at the hotel and each and everyone contributed to the wonderful experience. If any other hotel wants to know how a hotel should be run, spend one night here...

I will be back soon.

  • Stayed: November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank badger36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grant_powell, General Manager at The Arch London, responded to this reviewResponded 9 November 2012

Dear Guest

Your very detailed feedback from such a discerning and experienced traveller is extremely gratifying. Our team were extremely overjoyed to read your post and this takes pride of place on our staff wall.

Thank you and I do hope I have the chance to meet you in the near future.

Regards

Grant Powell
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2012 via mobile

We stayed at this hotel for 1 night on route to Europe. It is an outstanding hotel. The rooms are large (by London hotel standards), staff helpful and pleasant and the food (especially breakfast) is magnificent. Overall, highly recommended.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank DrAAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grant_powell, General Manager at The Arch London, responded to this reviewResponded 9 December 2012

Dear Guest

Thank you for the comments, what more could we ask for. Wishing you a very warm thank you for such an honest feedback of your stay.

Regards

Grant Powell
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2012

We stayed here on recommendation from a great travel company and we were not disappointed. From the moment we walked through the doors, we were given the best service and hospitality. Theo, the concierge was a great help and answered all our questions as well as helped us book tickets over the phone.
The restaurant food and quality was great. We had continental breakfast included in our room and the selection was very good. For an additional few pounds we were able to also order off of the breakfast menu and have the buffet. We also had dinner in the restaurant one evening and the food was great.
Our king bed was super comfy and the duvet was soft and warm. The shower even had a tv inside. The Bathroom was a good size and we didn't feel cramped in the room at all.
The hotel was a few minutes walk to The Marble Arch and tons of shopping and restaurants. Sulfridges was very close by also.
I would definitely stay there again the next time I'm back in London.

  • Stayed: September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yveeli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grant_powell, General Manager at The Arch London, responded to this reviewResponded 9 November 2012

Dear Guest

It is our staff that do make the make the difference and Theo has been rewarded for going above and beyond whilst you stayed. Thank you for taking the time to mention him and for your generous comments about your stay.

Regards

Grant Powell
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Marylebone
The Montcalm London Marble Arch
Mayfair
The Chesterfield Mayfair
The Chesterfield Mayfair
#13 of 1,077 in London
3,396 reviews
Chelsea
Egerton House Hotel
Egerton House Hotel
#2 of 1,077 in London
1,525 reviews
Show Prices
Show Prices
Show Prices
Bloomsbury
The Montague on The Gardens
Westminster
Hotel 41
Hotel 41
#1 of 1,077 in London
2,917 reviews
Trafalgar Square / Embankment
Amba Hotel Charing Cross
Amba Hotel Charing Cross
#24 of 1,077 in London
4,152 reviews
Show Prices
Show Prices
Show Prices

Been to The Arch London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Arch London

Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in London
#11 Family Hotel in London
#12 Romantic Hotel in London
#16 Luxury Hotel in London
Price Range: £218 - £384 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Arch London 5*
Number of rooms: 82
Official Description (provided by the hotel):
The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch, Marylebone and the West End. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, MrandMrsSmith, getaroom.com, Ebookers, Evoline ltd, HotelsClick, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your The Arch London reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Arch London Hotel London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing