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“Lovely well-located boutique hotel”
5 of 5 bubbles Review of The Arch London

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The Arch London
Ranked #21 of 1,088 Hotels in London
Certificate of Excellence
Guernsey
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Lovely well-located boutique hotel”
5 of 5 bubbles Reviewed 18 June 2010

I'd decided to try this hotel as I knew that it had to be my kinda place as it had Nespresso machines in the rooms.

And it was great. Friendly staff. Perfect room (though small) with very high speed complimentary internet (very unusual in London), Nespresso coffee and Zing tea, complimentary soft drinks in the fridge INCLUDING A PINT OF MILK. Yep, they'd thought of everything.

Didn't have the chance to try the food or even the gym (though this looked reasonable) but would definitely use this hotel again as a mid-prized London one (my favourite remains the Soho Hotel but that's a lot more expensive!).

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank SerenaGuernsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeccyGunn, General Manager at The Arch London, responded to this review, 22 June 2010
Thank you for taking the time to leave a review, I am delighted that you enjoyed your stay here at The Arch London and sampled our value added amenities such as free internet, soft drinks, Jing Tea and Nespresso coffee machines in the guest bedrooms. We look forward to welcoming you to The Arch London again soon.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Leeds
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 June 2010

I have travelled to London over the past 30 years and have stayed in the best hotels that this city it has to offer but something about this hotel was very different, yes it had lovely rooms and everything you expect from a 5* hotel but for me the staff made this hotel. I cannot recommend it highly enough and will return later this year which for me is a very rare event to stay in the same hotel twice

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elle006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeccyGunn, General Manager at The Arch London, responded to this review, 15 June 2010
Thank you so much for your lovely comments, we strive hard to deliver five star service and make our guests feel The Arch is their "home away from home".
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Helsinki
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 8 June 2010

Lovely hotel. exelent service. Good spacious rooms, Very good hot breakfast.
Location is 5 min from Marble arch station, but it's quiet street.

The bath room could have and a few inch longer glass wall, so the floor would get so wet.

And one strange thing happend to us. At first night we got a wellcoming gift, 5 chocolates. Didn't eat one, next night there was 4 left, and last night 3...those we eated. So there must be a chocolate fairy in hotel:) The other possibilities aren't so nice...

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jkk70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeccyGunn, General Manager at The Arch London, responded to this review, 9 June 2010
Thank you so much for your comments, I am pleased to note that you enjoyed your stay at The Arch. However, I am horrified to hear about missing chocolates and would like to assure you that nothing like this has ever happened before! We take this comment extremely seriously indeed and I would like to assure you that a full investigation will be conducted into this matter.
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Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 May 2010

We travel to London several times a year and have stayed in countless hotels like St Martins Lane, Langham, Courthouse Hilton... and this hotel is by far the best we've experienced. We had a deluxe room with twin beds.
As many other reviewers have said, the extra inclusions are great like free wi-fi, Sky HD satellite tv, free water/soft drink minibar...
The room was typical size for London but perfectly formed with very comfortable beds and amazing bathroom (rainshower was very good and tv in tub!) & the location was good. The hotel staff were great.
We also really liked having reasonable room service which is very rare in London.
All in all a very good experience and can't compliment it enough.

  • Stayed May 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yyzprg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeccyGunn, General Manager at The Arch London, responded to this review, 2 June 2010
Thank you for your very complimentary review and for taking the time to share your comments. I am pleased that you rate the hotel so highly and look forward to seeing you at The Arch London again soon.
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North Carolina
1 review
5 of 5 bubbles Reviewed 27 May 2010

Stayed at the Arch London for a week in January when it opened. The amenities were amazing, the food stellar and the service unparalleled. Will definitely plan to stay there again on a return visit to London. Just lovely.

  • Stayed January 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DDR2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeccyGunn, General Manager at The Arch London, responded to this review, 2 June 2010
Thank you for taking the time to share your thoughts on The Arch London. I am delighted that you enjoyed your stay back in January and look forward to seeing you here again soon.
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UK
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 bubbles Reviewed 23 May 2010

Enjoyed a 2 night stay and were upgraded to a deluxe room on arrival. Every aspect of this hotel is superb - the staff, rooms, location and service. There are really nice touches such as complimentary newspaper, wifi, soft drinks in the minibar, full Sky HD package etc! The ambience in the bar and restaurant is very cosy and relaxing. Will definitely return on my next trip to London!

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank b19jfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BeccyGunn, General Manager at The Arch London, responded to this review, 24 May 2010
Thank you for taking the time to share your experiences with everyone, we are very proud of our beautiful new hotel and we look forward to welcoming you back here again soon.
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Hertfordshire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 19 April 2010

Can not really express how brilliant this place is. Dont get away that often so really nice to find some where we felt relaxed and welcome.
Our room was ready early and we were given a tour so we knew where eveything was.
We stayed in a superior room for one night and thought what brilliant value for money this was with all the extra finishing touches free soft drinks, coffee , Sky HD in the bedroom and bathroom! and best part check out the next day at 12 noon!!
On a very quiet street even though we were in the heart of the city. So a good nights sleep was no problem.
The staff were all exceptional and could not do enough to help.
Would really really recommend this to anyone wether business or pleasure.
You cant go wrong and we will be revisiting for sure.
Thank you The Arch and all the staff.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ageyem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheArchLondonGM, General Manager at The Arch London, responded to this review, 6 May 2010
Thank you for taking the time to share your experience with everyone. We look forward to seeing you at The Arch London again soon.
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Additional Information about The Arch London

Property: The Arch London
Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in London
#12 Romantic Hotel in London
#14 Family Hotel in London
#21 Luxury Hotel in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Arch London 5*
Number of rooms: 82
Official Description (provided by the hotel):
The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch, Marylebone and the West End. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more   less 
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Also Known As:
The Arch London Hotel London

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