This hotel is so good it's hard to know where to start.It's as though the people behind it are real travellers themselves and have pulled out every stop to make guests happy.Every aspect of the design is super-stylish, clearly expensive , but the designer has superb taste and the furniture,artwork, color schemes ,none of which is repetitious is a delight to the eye.In the bedroom itself,the mattress is indecently luxurious and comfortable.I loved the thoughtfulness of bedside lights plus specific reading lights which could be aimed exactly at my book.I always switch on the TV as soon as I get into my room.I could write a very long list of the hotels I've stayed in recently where I've had to ring reception to ask how to see plain ordinary TV rather than all the services and extras they are trying to sell (e.g.InterContinental, Los Angeles).The Arch has a Sky set top box with full electronic TV guide and I'd say in excess of 200 channels.
EVERY sports channel, every movie channel, every entertainment and news channel.The box is virtually the same as the Foxtel in Australia so very easy to use. Not for my use, but for travellers from Asia, Europe, the Mid-East etc they had additionally a list of 25 foreign language channels they had provided.WiFi is free,everywhere, again none of the bull where it's free in the lobby but not in your room.Connects straight away and does not need reconnecting everytime. Tea and Coffee making facilities..there and again not ordinary stuff. A Krups Nespresso machine which made a proper espresso. Tea bags weren't the chaff you normally get but muslin bags with real black or herbal tea.I hate having to order a cup of tea from room service. It's not the money, it's the privacy I want in my bedroom.
A mini-bar with free softdrinks including some classy juices.
Instead of those awful folding stands for my case there was a padded wide bench stool which could be used as an extra seat if not for luggage.The work desk had so many desk height power points, including American ones, plus an all type adaptor...already plugged in..again they've done the thinking for the tired traveller.
My room had a shower in the bath, with a beautiful large overhead rose, plus an easy to use flexible head. My wife had to have a bath so she could relax and watch TV in the built-in screen.2 extremely thick bath robes,huge towels as well, very good toiletries and a big cake of luxury soap (small soaps are one of my biggest hates). Even a night light in the bathroom, so necessary if you're in a strange place but lacking nearly everywhere else
We had breakfast there every day. We often will try a hotel breakfast once and not return.
The food and service offered mirrored the style and luxury everywhere else. Home made breads and jams. Hotel fresh squeezed juices sitting iced in little containers. eggs, (and kippers) cooked exactly as you ordered. Proper cappuccinos and espressos and leaf teas. Home made pastries. An excellent assortment of gourmet cheeses., all in a beautiful room. Definitely worth the 18 or 19 pounds.
I did venture once to the gym, as much to report to those friends of mine who insist on a great gym at every hotel. This one was set-up with what seemed only top-of the-line equipment, including some new machines I had not seen. The rowers were Concept 2 which I know are the best you can buy (or use)
I had an important meeting and used "The Study" a very impressive room , again featuring the diverse, luxury furniture that is everywhere.
The hotel also told me I could also use the library, fitted out like in an expensive home and very pleasing to the eye.
The staff are young, very well trained,beautifully groomed in sharp shirts and no ties, super-polite , but smiling and friendly at the same time. they all seemed very keen to please. Not surprising for a new hotel, but in London where you normally get either people who have been around too long or have just commenced a pleasant change.
I like being near Oxford St , but not with noise so I found the location fine, a five minute walk to Selfridges
After more than 150 trips around the world and perhaps 80 stays in London since 1967 I don't often bother to write reviews, but I do read them before planning a trip (e.g 1898 in Barcelona, excellent). I'm doing this because as a businessman I am full of admiration for a business that has gone so far to please it's customers and anticipate their needs.
I hope other hotels can learn from them
- Official Description (provided by the hotel):
- The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more less
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- Also Known As:
- The Arch London Hotel London