I stayed at the Park Plaza, Westminster Bridge on the 26th October and both the check-in and check out experience was a total disaster.
There is no proper queueing system and it seems like a free for all with customers pushing in to get checked in first. It wasn't that busy but I queued for check-in for almost 35 minutes and every customer check-in took an age, except of course my check in which only took 2-3 minutes when I was eventually served! No idea why check-in was taking so long. I patiently queued and then when it was my turn to be served the receptionist said he was closing his station and I would have to go to another receptionist, hence more queuing in the non-sensical queuing system.
It was the same at check-out which took 30 minutes again with everyone pushing in and no proper queuing system.
Surely all they need is to implement a proper roped queuing system and everyone would line up in an orderly fashion.
The actual hotel is in a great location, breakfast was excellent, but my first impression at check in soured the whole experience as did my departure. I would not stay there again.
- Official Description (provided by the hotel):
- Art meets design in the grand Park Plaza Westminster Bridge London. From its iconic position opposite Big Ben and the Houses of Parliament, the hotel places London's finest landmarks at your fingertips. The London Eye, Big Ben, London Dungeons, the London Aquarium, and the city's finest theatres, restaurants and bars are just a few steps away. A choice of tastefully conceived and breathtakingly executed guestrooms and suites includes large Studio Rooms with a bedroom, bathroom, kitchenette and living space with pull-out sofa bed, which is perfect for family stays. On the hotel's highest floors, enhanced amenities and extra space are on offer in the chic Penthouses and Suites, some of which have split-level duplex accommodation, balconies and panoramic city views. Brasserie Joël presents delicious French cuisine with seasonal specialties, while Ichi Sushi & Sashimi offers a true taste of Tokyo. 1WB Lounge & Patisserie is the place for afternoon tea and light bites, Primo Bar comes alive every evening with live music and sophisticated cocktails, and Espressamente Illy serves authentic Italian coffees. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with 15-metre pool and Europe's only Mandara Spa, an exquisite oasis of Balinese calm. Nine treatment rooms, a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products. ... more less
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- Also Known As:
- Park Plaza Westminster Bridge London Hotel London