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Park Plaza Westminster Bridge London
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Reviews (18,542)
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10,846
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11,892 - 11,897 of 18,542 reviews
Reviewed 23 May 2013

Stayed here for three nights in May 2013. Excellent location. Near the London Eye, Big Ben, and Westminster Abbey. Allowed and early checkin and the staff was great. The room was quite large and very clean and modern. Convenient to the Westminster tube and also Waterloo Station. Would definitely stay here the next time i'm in London.

  • Stayed: May 2013, travelled solo
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Thank marytg00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded 24 May 2013

Dear marytg00, terrific review!

Thanks for adding another 5 star review for our hotel and for your recommendation.

We look forward to welcoming you back.

Regards,
Hasham Soliman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2013

This hotel was much better than we expected. Location just outside Waterloo Station. Handy for Main Line or Underground. Alternatively a pleasant walk across Westminster Bridge from Westminster Underground station. The bedrooms looking out from the hotel are of a good standard many with good views. The London Eye is only a short walk, and visible from many rooms. The cheaper rooms face inward and dont have any views. The staff are friendly and helpful, and fast checkout is available. Breakfast is very pleasant. Cant comment on other meals as we did not stay long enough.

Room Tip: Get an outside facing room if possible, and the higher the room the better the view.
  • Stayed: April 2013, travelled with family
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Thank nickers5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded 24 May 2013

Dear nickers5,

Thank you for your review, glad you were pleasantly surprised by us and our friendly and helpful team members.

Your right, our entry level rooms, Superior rooms, do not have external views. For an external view select Studio when booking and for an iconic view, its Studio Iconic.

Thank you.
Regards,
Hasham Soliman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2013

Unbeatable location - in front of the Big Ben. Park Plaza is a big hotel, new, with large (for the centre of London) rooms. Very large bathroom also. It's more business than luxury type. All the restaurants close at 10 p.m. as everywhere in London. So if you go to theatre plan fasting or otherwise you'd eat squalid sandwiches Saturday night.
Very slow check-in, the queue lasted 40 minutes. No view to Westminster from the rooms, only from the corridor (one window). The magnet key card never worked and we needed to call the maintenance at every entry in our room.

  • Stayed: May 2013, travelled with family
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Review collected in partnership with Easytobook.com
Thank Iordanka M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded 23 May 2013

Dear Iordanka,

Thank you for your reviewing our hotel following your stay, we are certainly in one of the best locations in London.

I’m sorry you were caught short for dinner, please note for your next visit with us our Room Service is available 24 hours a day serving a great variety of dishes.

I apologise for the delay in check and for the issue you mention regarding your key card. Please may I have your room number so I may have this rectified immediately.

Please note our entry level rooms do not have an external view, for an external facing window for your next booking you would need to select Studio, and for a room with an iconic view, it’s Studio Iconic.

Thank you.
Regards,
Hasham Soliman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2013

My husband and I stayed at this hotel for three nights, we arrived at around 9am we were expecting to have to leave our luggage with the Porters and have to walk around until our room was ready. We were so pleasantly surprised that our room was ready, which was much appreciated after an 11 hour flight. The rooms are very clean and modern, the staff throughout this hotel are all very friendly and helpful. They have free wifi throughout the hotel. The hotel is also in an excellent location and not far from the Waterloo tube station. I would definitely stay here again and would certainly recommend it.

  • Stayed: May 2013, travelled as a couple
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Thank Tdebruyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded 23 May 2013

Thank you for your review and recommendation Tdetruyn, it's much appreciated.

I’m pleased we were able to provide an early check in for you and that you enjoyed our hotel and our beautiful surroundings.

We hope to be able to welcome you back again soon on your next visit to London.

Regards,
Hasham Soliman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2013

We had a wonderful 4 night stay at the Park Plaza Westminster Bridge. Our trip to the UK to celebrate our anniversary was truly a lovely experience beginning at the Park Plaza after a red eye flight from the US. The staff throughout the hotel was helpful and attentive. They really went the extra distance to make our visit enjoyable. We were given an upgraded suite with a view of Big Ben. Not quite an iconic view but none the less, very nice. The Executive Lounge for breakfast and evening cocktails was perfect. We enjoyed the very nice chocolate mousse cake that was delivered to room to celebrate our anniversary. Making the reservation through Club Carlson was quick and easy, the check in queue moved very quickly, in room dining service was very prompt and the food was great! We asked the concierge about availability of a specific newspaper. Not only were they able to provide the paper but offered to have it delivered to our room each morning. The location is great - so close to everything. We definitely recommend the Park Plaza Westminster Bridge.

  • Stayed: May 2013, travelled as a couple
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Thank Lrllsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded 29 May 2013

Wow, thank you Lr11sl for posting another 5 star review for our hotel.

I’m thrilled you choose our hotel to celebrate your anniversary and that you had such a wonderful experience with us.

Thank you for your kind words about our attentive team member, that’s why we’re here!

I hope we can welcome you back again soon on your next trip.

Regards,
Hasham Soliman
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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