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“Very comfortable hotel, perfect location”

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Park Plaza Westminster Bridge London
Ranked #192 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Frankston, Australia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Very comfortable hotel, perfect location”
5 of 5 bubbles Reviewed 23 January 2014

This hotel, while expensive and costing more thang I would ordinarily spend in a capital city, was a perfect location to branch out to all the things we wanted to do as a family over five days. The efficiency of the Tube certainly helps, and both Westminster and Waterloo tube stations are easily accessible. The staff are very friendly, and express check out is extremely convenient. The breakfast in the dining room was not included in our tariff via booking.com and at £17.50 was too much for three of us, especially when converted in Australian dollars. However, the cafe on the ground floor is both convenient and reasonably priced and suited us well for a start to each day. Seven year old daughter simply loved the pool and steam room located in the fourth basement level. All and all, an expensive but very comfortable stay and the tonic needed for the tail end of a month away travelling.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alistair H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 25 January 2014
Nice to have you and your family with us Alistair H, thank you for your review.

Illy cafe is certainly a great value alternative for breakfast and dining.

Thank you for choosing our hotel on the final part of your travels, we’re pleased to have provided a great stay in London.

Regards,
Hasham Soliman
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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15,363 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
83 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 23 January 2014 via mobile

Stayed overnight for business meeting. Clean, modern, spacious. Decor in bedroom too modern for my taste but no problem with it. Great location, friendly helpful attentive staff and the live music in bar nice touch. Well worth a visit

Stayed January 2014, travelled on business
Helpful?
Thank Scrooge736
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 25 January 2014
Thanks for your review Scrooge736, glad you enjoyed one of our spacious modern bedrooms and the hospitality of our team.

Thanks for the recommendation. I hope we can we welcome you back again in the near future.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gibraltar
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 January 2014

The reviews i read about this hotel really helped me to chose it for our holiday stay. We were at this hotel for 3 nights and its has been a great experience. The staff are so wonderful right from the guys that welcomed us at the door downstairs to the concierge. I guess the staff is the reason why this hotel is always busy.

The location of the hotel is fantastic for shopping and tour. We had breakfast and the food were amazing, although more options would be appreciated for the buffet. The breakfast staff were very friendly and helpful especially Adesegun who really took care of us as if the business is his.

He was very polite, always with big smile with excellent knowledge of food products explaining the contents of each food we can have to us. Constantly asking to know if we were okay. I saw him going round to everyone in the restaurant and asking the same. This we noticed throughout our stay.His attitude to the business is well commending.

The hotel is huge and with lots of people coming for breakfast but the staff were capable of dealing with that.

We will definitely chose this hotel next time we will come to London.
I

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lukman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 25 January 2014
Dear Lukman S,

Thank you for your review and for choosing our hotel for your stay in London and for making your first posting an amazing 5 star review of our hotel.

We’re delighted to have provided a wonderful experience from check in to check out. Our team is truly dedicated to providing great attentive service to all our guest. Thank you for your kind words regarding Adesegun, he truly is our service Ambassador.

I hope we can be of service to you again in the near future.

Regards,
Hasham Soliman
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
2 of 5 bubbles Reviewed 23 January 2014

Went on an event to have dinner and service was a let down. Their unexperience showed off and management was not much better. Max was rude and his overall behavior did not match what a luxury hotel in central London should be offering. Fortunately an events manager, a blonde eastern Europe girl whose name I can't remember, took charge and eventually our problem was solved. But she looked like the only one working there having the experience and presence required to work in such a place.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank veintitres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 2 February 2014
Dear veintitres,

I am of course disappointed to read your review and would appreciate the opportunity to respond.

As per my correspondence dated 24 January 2014, please may I have the date and name of the event and your name so I may investigate and respond accordingly.

Thank you and I look forward to hearing from you soon.

Regards,
Hasham Soliman
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dudley, United Kingdom
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 23 January 2014

Brilliant hotel with perfect location. Staff were brilliant - room out of this world and facilities perfect. Food was delicious also.
We expected to find a standard room but we ended up with a room with a view, a sitting room and loads of space. The size of the windows were huge.
Also, you get your own little kitchen which includes a microwave - perfect.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sallyann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 25 January 2014
Thanks for your review Sallyann S, glad you enjoyed the surprise upgrade, we’re always happy to do so when hotel occupancy allows.

Glad you enjoyed our location and complementary service from our team members.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quezon City, Philippines
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

Stayed here in July 2013 for my husband's business conference. We enjoyed our stay immensely. Breakfast overlooking Big Ben, close to everything else. We had everything we needed and the hotel staff was very helpful. Big comfortable rooms. I will be going to London again in June 2014 and have already booked our stay in Park Plaza Westminster. Top notch all the way!

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Achikins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 25 January 2014
Thanks for your great review Achikins and for your loyalty, we looking forward to welcoming you later this year!

Regards,
Hasham Soliman
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Co
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

After reading hundreds of reviews that always mentioned the small hotel rooms in London I was very happy with the wonderful room and amenities at the Park Plaza Westminster Bridge in London. The staff was exceptional - every touch point was a delight. The room was well equipped with the latest traveler comforts, very clean and very quiet. The location is perfect - well within walking distance to many of the popular London attractions and tube stops. The Park Plaza provides an exceptional guest experience although a pricey one.

Room Tip: rooms not located in atrium are quieter.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KyleDenverCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 25 January 2014
Thank you KyleDenverCo for posting another great 5 star review for our hotel.

Glad you were able to enjoy one of our spacious rooms and the great hospitality of all team members.

For some great promotions do sign up via the Park Plaza Westminster website so you don’t miss out.

Regards,
Hasham Soliman
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza Westminster Bridge London

Property: Park Plaza Westminster Bridge London
Address: 200 Westminster Bridge Road, London SE1 7UT, England
Phone Number:
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in London
#43 Spa Hotel in London
#83 Family Hotel in London
#94 Business Hotel in London
#101 Romantic Hotel in London
#148 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Plaza Westminster Bridge London 4*
Number of rooms: 1019
Official Description (provided by the hotel):
Art meets design in the grand Park Plaza Westminster Bridge London. From its iconic position opposite Big Ben and the Houses of Parliament, the hotel places London's finest landmarks at your fingertips. The London Eye, Big Ben, London Dungeons, the London Aquarium, and the city's finest theatres, restaurants and bars are just a few steps away. A choice of tastefully conceived and breathtakingly executed guestrooms and suites includes large Studio Rooms with a bedroom, bathroom, kitchenette and living space with pull-out sofa bed, which is perfect for family stays. On the hotel's highest floors, enhanced amenities and extra space are on offer in the chic Penthouses and Suites, some of which have split-level duplex accommodation, balconies and panoramic city views. Brasserie Joël presents delicious French cuisine with seasonal specialities, while Ichi Sushi & Sashimi offers a true taste of Tokyo. 1WB Lounge & Patisserie is the place for afternoon tea and light bites, Primo Bar comes alive every evening with live music and sophisticated cocktails, and Espressamente Illy serves authentic Italian coffees. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with 15-metre pool and Europe's only Mandara Spa, an exquisite oasis of Balinese calm. Nine treatment rooms, a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products. ... more   less 
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Also Known As:
Park Plaza Westminster Bridge London Hotel London

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