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“Wonderful stay”

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Park Plaza Westminster Bridge London
Ranked #204 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Bristol, United Kingdom
2 reviews
“Wonderful stay”
Reviewed 16 February 2014

We booked for one night on 14th February. Check in was fast and we were given an upgrade to a suite. Rooms were spotless and very modern. Booked the executive lounge which was well worth the money. Staff were polite, friendly and helpful. Cannot find any fault and will be definitely going back.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 23 February 2014
Thank you for your review Diane C, glad you’ll definitely be back and we look forward to welcoming you soon.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Reading, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 February 2014

We stayed for one night and were very impressed with the size of the room. The location is excellent - we had a view of Westminster bridge and Big Ben. Porters and receptionists very welcoming. Breakfast was very good - Adesegun served us and was very cheerful and helpful. Ideal hotel for central London stay.

Stayed February 2014, travelled as a couple
Helpful?
Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 23 February 2014
Thank you for your review Matt K, what a pleasure to read. We are delighted you enjoyed your time with us and our friendly team members , thank you for your kind words for Adesegun.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 February 2014 via mobile

As soon as we stepped through the revolving doors we could see there was something special about this place. A lovely Blue glow on the walls led us up the escalators to the lobby whet unfortunately we were met with a rather large queue for check in.
To help ease the delay were were served with orange juice while queuing and when we got to the front of the queue we were reported to a separate desk and sat down to check in. (luck of the draw).
We were dealt with efficiently and politely by Michall.

We made or way to our room which was excellent. Clean and crisp.
At one point a concierge joined us in the lift and asked us which floor we needed. The button he tried didn't work so he used the other control panel in the lift and immediately made a note for it to be fixed (although not done in the day that we were there).
The amenities in the room were good (Studio Room) Although we had allowed access to the mini bar and movies, neither of these worked throughout our stay. We chose to dine elsewhere but the hotels offerings looked sublime.
We received amazing service and felt very welcome even though the hotel would be normally way beyond our price range.
We would definitely stay again and would probably try some of the amenities next time.

Stayed February 2014, travelled as a couple
Helpful?
Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 16 February 2014
Dear Steven B,

Thank you for your review and for choosing our hotel for your special stay.

I’m pleased you found our staff helpful, polite and attentive.

I’m sorry to note that the movies and mini bar were not working. For your next stay, just call our Guest Relations team and we’ll have a member of our Engineering team look in to any room maintenance issues, just as they did with the faulty lift button.

I’m pleased you will be returning to us in the near future and thank you for your recommendation.

Regards,
Hasham Soliman
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 February 2014 via mobile

Booked in no problem and the room was very good. Ordered room service and they came with the wrong order. Got it right on the second try and the food was good. Ordered a movie and it kept on resetting itself every 15 minutes. Phoned guest service and they promised a refund. Checkout still try to charge us. Checkout attendant said in his three years of service had never heard of this fault. We felt he was not listening to us and was dismissive of our feedback.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 16 February 2014
Dear Jonny H,

Thank you for your review and I am pleased you enjoyed a warm welcome to our hotel.

I am sorry if the attitude of the Receptionist was anything but professional and I have shared your comments with our Reception Manager, hank you for your feedback and we look forward to serving you even better in the near future.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Camberley, United Kingdom
1 review
Reviewed 15 February 2014

The hotel is well situated clean, friendly staff and has beautiful views! The breakfast team were welcoming and the food was fabulous, I would especially like to thank Adesgun for cheering up our mood in this dreary weather the kids loved him, he couldn't do enough, the kids keep asking to go back so we can see the lovely man that gave us breakfast and pancakes! Thank you Park Plaza we will be back!

  • Stayed February 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 16 February 2014
Thank YOU Lisa J for your amazing review and kind words regarding Adesegun. We truly have a great Customer Services Ambassador.

We look forward to welcoming you and your family back soon.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Redditch, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 February 2014

Booked a weekend trip through a hotel website and wasn't sure what to expect as sometimes these bookings can be a little hit and miss however I was not disappointed! Fabulous location, check was speedy and friendly. We arrived a little early due to public transport fully expecting to drop our bags off but instead they gave us a free upgrade as our room was not ready. The room itself was lovely, clean, stylish, great shower and really quiet. We did not eat at the hotel but had a few cocktails in the bar which were delicious. Breakfast was a little chaotic when we first arrived however this is purely due to us being lazy and arriving at the peak time of 10am on a Saturday morning. The hotel itself is a 5 minute walk from Waterloo and just over the bridge from Westminster with various attractions within walking distance. Great hotel and fantastic value for money compared to many other hotels we have visited whilst in London. I will come again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Redd3030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 16 February 2014
Thank you for your review Redd3030, glad you enjoyed your stay with us and that we were able to accommodate you with a complimentary upgrade, we’re always pleased to do so when occupancy allows us to.

We look forward to welcoming you back soon.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 February 2014

I really enjoyed staying at this hotel - the location was fantastic and the room very comfortable. The spa and gym were a real treat and the staff, like the rest of the hotel, were wonderful. Location wise - the restaurants and bars of the South Bank are in walking distance, as is the London eye, houses of parliament, Waterloo tube station - just perfect. I'll definitely be returning before the end of the year.

Room Tip: studio room was amazing
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheAllStarFive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 16 February 2014
Thanks TheAllStarFive for your review, we’re pleased you enjoyed your stay with us in one of our comfy rooms as well as the spa and gym.

Our iconic location is amazing and we’re pleased you enjoyed our complementary hospitality.

We look forward to welcoming you later in the year.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Plaza Westminster Bridge London

Property: Park Plaza Westminster Bridge London
Address: 200 Westminster Bridge Road, London SE1 7UT, England
Phone Number:
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in London
#45 Spa Hotel in London
#83 Family Hotel in London
#94 Business Hotel in London
#101 Romantic Hotel in London
#157 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Plaza Westminster Bridge London 4*
Number of rooms: 1019
Official Description (provided by the hotel):
Art meets design in the grand Park Plaza Westminster Bridge London. From its iconic position opposite Big Ben and the Houses of Parliament, the hotel places London's finest landmarks at your fingertips. The London Eye, Big Ben, London Dungeons, the London Aquarium, and the city's finest theatres, restaurants and bars are just a few steps away. A choice of tastefully conceived and breathtakingly executed guestrooms and suites includes large Studio Rooms with a bedroom, bathroom, kitchenette and living space with pull-out sofa bed, which is perfect for family stays. On the hotel's highest floors, enhanced amenities and extra space are on offer in the chic Penthouses and Suites, some of which have split-level duplex accommodation, balconies and panoramic city views. Brasserie Joël presents delicious French cuisine with seasonal specialties, while Ichi Sushi & Sashimi offers a true taste of Tokyo. 1WB Lounge & Patisserie is the place for afternoon tea and light bites, Primo Bar comes alive every evening with live music and sophisticated cocktails, and Espressamente Illy serves authentic Italian coffees. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with 15-metre pool and Europe's only Mandara Spa, an exquisite oasis of Balinese calm. Nine treatment rooms, a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products. ... more   less 
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Also Known As:
Park Plaza Westminster Bridge London Hotel London

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