We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Fiasco with this hotel and HotelsClick.com”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Park Plaza Westminster Bridge London
Ranked #198 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersGold level
NY
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Fiasco with this hotel and HotelsClick.com”
Reviewed 6 June 2014

I wanted to advise everyone who has already booked a room here (if you're still planning to stay here) to make sure they reconfirm their reservation directly with the hotel before arriving.

I called the morning I was checking in to make sure everything was fine, and the front desk had no record of my reservation despite my spelling out my name 5 times. They then forwarded me to their Reservations department, who also had no record of me. I told them I had an emailed confirmation from hotelsclick.com, and they said that was basically worthless because they didn't have my reservation on their side (in other words, my forwarding this email from hotelsclick.com to them would be pointless.) They said I had to contact hotelsclick. Of course, I call and email hotelsclick. No one answers the phone, and I would end up getting an emailed reply 3-4 days later from hotelsclick. Without question, I am never using them again.

In desperation, I call the hotel again and have to demand to speak with the Reservations Manager. She is able to pull up my reservation. At this point, I am practically screaming asking why two separate people at the hotel couldn't do it at all, and she just apologizes and apologizes. I ask her to please look into this and make sure that when I check in there is no issue. I specifically ask her to go tell the front desk now about my reservation.

Of course, I go to check in a few hours later, and the front desk has no record of my reservation. I was livid. They want to know who I spoke to, who told me that I *did* have a reservation, etc. I really thought I was going to have a heart attack. Fortunately, I had written down the hotel room reservation number somewhere and gave that to the clerk, but if I didn't have that, I probably would have gone elsewhere. It's horribly annoying showing up at a hotel having to hear they have no record of you. More importantly, no one at the hotel seemed to be the least bit concerned about how this issue could potentially be affecting other customers.

Stayed May 2014, travelled solo
Helpful?
4 Thank uluvbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 12 August 2014
Dear uluvbs,

I am of course very disappointed to read your review.

As per my message dated 7 June 2014, please do let me have your details so I may investigate and respond accordingly.

Thank you.
Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

15,682 reviews from our community

Traveller rating
    9,102
    4,401
    1,294
    530
    355
See reviews for
5,408
4,714
430
2,851
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2,315)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Sydney, Australia
Level Contributor
79 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 6 June 2014

The Park Plaza Westminster Bridge Hotel is a large hotel, well located at the eastern end of Westminster Bridge. The hotel is large, and the foyer has plenty of hustle and bustle about it, but once up to my room I found it pretty quiet. My room was reasonably well sized and equipped, clean, and had a large bathroom containing a shower and separate bath. It looked 'out' into the atrium, but as I was only there at night and hence had the curtains closed that was not a problem. The buffet breakfast had al you could need (although the coffee could have been better), and access to free Wifi was available.

Overall, if you want a well located, comfortable hotel near Westminster Bridge and Waterloo station, you could do a lot worse than stay here.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 007Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 7 June 2014
Thank you for your review 007Sydney and recommendation of our great location and comfortable rooms.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilts
Level Contributor
170 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 6 June 2014 via mobile

This hotel was a big dissapointment. It is very dark and gloomy everywhere. Our first room was bad. It overlooked the atrium lounge and when we opened our curtains people were drinking coffee outside our windows. No natural light. We complained and moved to another room which was even worse. This room just faced onto an atrium wall and you could not see at all without putting on full room lights. We were eventually moved to the executive floor but still facing onto the atrium. With only a small amount of light. The corridors are so dark it is difficult to see the room numbers on the doors. The rooms are very clean but lacked basics. No mirror above the dressing table to do your make up and terrible lighting so you ended going out looking like aunt sally!! Breakfast very busy. Ended up waiting 30 mins for cold eggs and waffles. We went to the bar for drinks and the only free table needed clearing from customers before. The waitress cleared away and used the previous customers dirty napkin to wipe the table with. Disgusting. Only after I told her did she go and get a spray and paper towel to clean it properly. There are many better hotels to stay in london. If you do decide to stay here make sure you do not have an atrium facing room.

Stayed June 2014, travelled with family
Helpful?
2 Thank TammyWilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 7 June 2014
Dear TammyWilts,

Thank you for your review, however, I’m sorry our hotel was not your liking.

We encourage all guests to review our room type listing on the Park Plaza Westminster Bridge website to ensure they select their preferred room type to avoid disappointment. For your next booking you will need to select a Studio or higher room category for an external facing view.

I’m sorry to read of your experience in the bar this is very usual and unheard of. I have shared your comments with our Food and Beverage Director and we shall be speaking with the team to ensure this practice does not happen.

Thank you for your feedback.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Motherwell, United Kingdom
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 June 2014

This was the second time that I stayed at this hotel and I must say it was much better the second time round. As I was staying on business both times my reservation and consent forms had been sent through to the hotel but the first time they claim they never received it.

This meant that I had a very irate hour or so trying to get the forms faxed back through to them. However on this occasion, much better! It went by with ease!

The rooms are just fantastic. Very spacious, beds are extremely comfy and just overall a really lovely hotel. it is right next to all the tourist places such as Parliament, the London Eye etc. Great hotel, lovely staff :)

  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DYoung28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 7 June 2014
Amazing review, thank you DYoung28, great to have you with us again and delighted you experienced a better check in experience.

I hope we’ll be able to welcome you back again soon.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
366 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 5 June 2014

The Hotel's location is very near the places of interest in London and a walk along the Queen's Walk will allow to reach all icons of the city including the Parliament House, Big Ben, London Eye, The Trafalgar Square, Tower Bridge, Buckingham Palace, St Paul's Cathedral and many others. It is very near the Waterloo Train Station and Westminster Station for travel outside the city and the tube. We booked the Iconic View room which gives you unobstructed view of the Parliament House and the Big Ben. Breakfast at Brasserie Joël was good enough. Hotel security needs to be improved specially in guest access to the rooms.
I would recommend this hotel for first timers in London who wants to have a walking tour of the city.

Room Tip: Book the Iconic View rooms.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 21 June 2014
Dear Joel D,

Thank you for your review, we’re pleased you enjoyed your stay with us and our amazing iconic views and great transportation links to the city.

I am of course concerned about your comment regarding security, as per my message dated 19 June 2014, please do let me have the details of what your concerns are.

Thank you for recommendation.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, South Australia, Australia
Level Contributor
371 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 5 June 2014

I stayed here one night at the end of a tour. Reservations were completed and keys ready upon our arrival. The room was an inner one overlooking an atrium. It was a single room with two single beds. The bed was comfortable and the quilt was not too hot. The room was quite spacious and was air conditioned. In the bathroom was a bath and a separate shower. The hotel is only a short distance to several of the local sights such as Big Ben, The London Eye and the Thames. It is definitely a hotel that I will stay at if I return to London.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ray F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 7 June 2014
Thank you for your review and recommendation Ray F, we are delighted you enjoyed one of our comfy rooms and our great location.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2014

Was here in January for business and loved it. Came back in May for pleasure and enjoyed it even more!! Great location, modern, comfortable, well-appointed rooms with great bathrooms and comfy beds. Customer service was great and it's the best breakfast in town! They have a great bar/lounge that serves coffee/tapas during the day with live music in the evenings. Prices are very reasonable, especially for the quality of the hotel. This was our third hotel during our trip and it was the most restful and most fun. Also appreciated the numerous tv channel options, which has not been common during our trip (after a long day of sight-seeing we enjoy lounging about with a cocktail before we go out again).

Within walking distance to many tourist attractions, restaurants and bars. They also have two fantastic restaurants in the event you would like to stay in one night. I can honestly say that this is one of my favorite hotels (and I travel a lot for work and pleasure) and I recommend to everybody.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greta V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, 7 June 2014
Dear Greta V,

Thank you for your review and for choosing our hotel for your leisure stay.

We’re delighted you continue to enjoy our hospitality and hope you’ll be returning to us soon.

Thank you for your recommendation.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Southbank
Park Plaza County Hall London
Westminster
Doubletree by Hilton London - Westminster
Bloomsbury
The Montague on The Gardens
Show Prices
Show Prices
Show Prices
Southbank
Premier Inn London County Hall Hotel
Soho
The Nadler Soho
The Nadler Soho
#31 of 1,063 in London
5.0 of 5 bubbles 2,122 reviews
Southbank
London Marriott Hotel County Hall
Show Prices
Show Prices
Show Prices

Been to Park Plaza Westminster Bridge London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Park Plaza Westminster Bridge London

Property: Park Plaza Westminster Bridge London
Address: 200 Westminster Bridge Road, London SE1 7UT, England
Phone Number:
Region: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in London
#44 Spa Hotel in London
#83 Family Hotel in London
#94 Business Hotel in London
#101 Romantic Hotel in London
#153 Luxury Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Plaza Westminster Bridge London 4*
Number of rooms: 1019
Official Description (provided by the hotel):
Art meets design in the grand Park Plaza Westminster Bridge London. From its iconic position opposite Big Ben and the Houses of Parliament, the hotel places London's finest landmarks at your fingertips. The London Eye, Big Ben, London Dungeons, the London Aquarium, and the city's finest theatres, restaurants and bars are just a few steps away. A choice of tastefully conceived and breathtakingly executed guestrooms and suites includes large Studio Rooms with a bedroom, bathroom, kitchenette and living space with pull-out sofa bed, which is perfect for family stays. On the hotel's highest floors, enhanced amenities and extra space are on offer in the chic Penthouses and Suites, some of which have split-level duplex accommodation, balconies and panoramic city views. Brasserie Joël presents delicious French cuisine with seasonal specialties, while Ichi Sushi & Sashimi offers a true taste of Tokyo. 1WB Lounge & Patisserie is the place for afternoon tea and light bites, Primo Bar comes alive every evening with live music and sophisticated cocktails, and Espressamente Illy serves authentic Italian coffees. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with 15-metre pool and Europe's only Mandara Spa, an exquisite oasis of Balinese calm. Nine treatment rooms, a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Hotelopia, Priceline, TripOnline SA, Traveltool, S.L.U., getaroom.com, HotelsClick, Cancelon, Evoline ltd, HotelQuickly and Hotel.de so you can book your Park Plaza Westminster Bridge London reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Park Plaza Westminster Bridge London Hotel London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing