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“5* experience all the way”

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Pestana Chelsea Bridge Hotel & Spa London
Ranked #144 of 1,063 Hotels in London
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“5* experience all the way”
Reviewed 31 August 2012

I took my husband to this hotel as a treat and an escape from our sleepless nights (toddler and baby at home!) Everything was impeccable from the ultra modern pristine room to the friendly staff. The room was lively with views over battersea park. The decor was great and the bathroom sparkling clean. We rang room service soon after we arrived and ordered up an ice bucket and glasses for our wine and no sooner had we put the phone down, it arrived. The breakfast was delish, fresh and good quality food. The staff serving were very attentive and refilled our glasses the moment they emptied. We then had a quick visit to the spa which was amazing. We were treated to a hand massage each as we arrived which was a nice surprise. Treatments very pricey so we just relaxed in the sauna and had a swim in the pool with colour changing lights! One of the best hotels I've stayed in and definitely more worthy of a 5 star than 4 star! Would love to return!

  • Stayed August 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoannaOH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (541)
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Midlands UK
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 27 August 2012

First things first, this is not really Chelsea but that said it is still a terrific location. To say nearest tube is Sloane sq. is true but it's a long way to walk with a suitcase ! There are good bus services going over the bridge so you are soon there or back to Sloane sq. if you want to get around by tube for the day. Remember to get your day travel card for next day in advance or you will have to pay a single fare on the bus to get to the tube station to buy your day pass !! Taxi is about a fiver. Battersea Park is across the road & a small but expensive food store is by the hotel in the grounds of the apartments.
Room excellent, far superior to other hotels of similar cost, compares to a basic Four Seasons room but sadly the staff do not have the same understanding of service as FS.
Would still highly recommend ( due to the rooms ) & won't bore readers with my service grumbles, just that personally I didn't feel like customers were valued.

Room Tip: High floor on front , NOT back.
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  • Stayed July 2012, travelled solo
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Helpful?
1 Thank Choosycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 August 2012

This is a great hotel by Chelsea Bridge and handy for Sloane Square and all the Chelsea attractions as well as the river. Very comfortable with welcoming staff and good facilities. I have stayed in Pestana hotels in Portugal and always found them to be very excellent. Didn't use the Spa but it looked very good.

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeicesterAndrewC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxfordshire
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 August 2012

We go every year around the August Bank Holiday and we've never been disappointed.
The welcome is warm and friendly, the staff are there to do anything they can to help.
We had an executive suite as an upgrade, this was the first time we'd gone up-market.

As always the beds... perfect, not too soft, not too hard, just right.
Unlike many hotels, this one has paid attention to the pillows. Again, just right.
There is a spa with a pool, sauna, steam etc and if you feel up to it, the breakfast available is very good.
In summary, as the title says, everything you need...

Room Tip: Try to get a room facing Chelsea, although the old power station is fun to see, it's a bit of an...
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  • Stayed August 2012, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
1 Thank Captaincy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bromley, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 August 2012

Started for the night after our wedding. Just wanted a nice relaxing afternoon, and that's what we got. Didn't even need to visit the spa. The room was spacious and comfortable, and they had left a bottle of bubbles for us.
Used the bar for cocktails before going to the restaurant. really nice bar area and friendly helpful staff. Restaurant staff were helpful and friendly, and food was really nice.
Couldn't fault the stay at all, and would definitely go back.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex
1 review
Reviewed 24 August 2012

This was the first time we had experienced a Pestana hotel outside of Madeira and we were not disappointed - it had the same very high standards. Its location beside the Thames and opposite Battersea Park is unique. We were upgraded to an executive room on arrival. The room was very clean and comfortable; the pool was very special. Although it is a bus ride from the nearest underground station there was a very frequent bus service to either Sloane Square or Victoria. A very enjoyable stay - we will certainly come again.

  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
Thank robrecger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donegal
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 23 August 2012 via mobile

We went to london two nights after we got married and booked this hotel. When We arrived the receptionists were arguing with each other and kind of ignored us. We said we had just gotten married and not a word was uttered. Comment was ignored.
Food was lovely. Room service was really nice and hotel was really clean.
I just found it very unfriendly. Not welcoming at all.
The hotel is not on an underground line which was annoying. We had to get a taxi to victoria station each time which was 8 pounds each way. We could have waited for a bus but we were not sure how long we would have to wait.
The hotel is nice if you were over for work. Not for leisure. I wouldnt stay here again. Building itself was lovely

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Niamh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Chelsea Bridge Hotel & Spa London

Property: Pestana Chelsea Bridge Hotel & Spa London
Address: 354 Queenstown Road | Battersea, London SW11 8AE, England
Region: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#87 Business Hotel in London
#93 Romantic Hotel in London
#120 Luxury Hotel in London
#162 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pestana Chelsea Bridge Hotel & Spa London 4*
Number of rooms: 216
Official Description (provided by the hotel):
Pestana Chelsea Bridge Hotel and Spa is a 4 star hotel in Chelsea, London, servicing both the business and leisure traveler. The hotel is ideally located in the prestigious development of Chelsea Bridge Wharf, one of the most affluent and fashionable new developments in Chelsea. Alongside the banks of the Thames River and close to one of London’s original public parks, the Battersea Park, with spectacular gardens and lakes ideal for outdoor relaxation and entertainment. Its location makes it one of the best hotels in London offering guests the convenience of the City Center atmosphere, combined with a tranquil and scenic setting. The hotel in Chelsea Bridge offers 216 spacious and modern air-conditioned rooms above average in size for luxury hotel rooms in London. Guest comforts include an LCD TV and iPod docking station, private bathrooms with separate bath and shower facilities and tea/coffee making service. An expertly designer Spa offers the very best in spa and beauty therapy including an indoor heated pool, sauna and steam room with a relaxation area. ... more   less 
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Pestana Chelsea Bridge Hotel And Spa London

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