We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Customer service /hotel training 101 lneeded!!” 2 of 5 bubbles
Review of Pestana Chelsea Bridge Hotel & Spa London

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Pestana Chelsea Bridge Hotel & Spa London
Ranked #152 of 1,086 Hotels in London
Certificate of Excellence
Danbury, Connecticut
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Customer service /hotel training 101 lneeded!!”
2 of 5 bubbles Reviewed 31 October 2013 via mobile

Stayed at the Pestana Hotel October 25-30. Picked this hotel because we were in London for a funeral and it was close to Claplam.. We could not get a B&B in Claplam or clapham common for the dates. Additionally traveling with 80yrs mom n 70 yrs aunt, so location to Claplam was key
The good: great location to all sites in london, hotel has a apartment residence attached so you have a mini mart to get all your basics, hotel is very modern and nicely done.
The Bad: noise level very bad in certain rooms, I asked about this because of the report I saw on tripadvisor when we checked in and was told no such issue by Lay.. Sure enough my mom and aunt who were in room 401 experience this seem less over the weekend but got worse on Mon / Tues, they did not want the hassle of moving - had Lay been honest they wild not have to deal with this.
We were running late one evening n miss time to meet our family, my Aunt went to the reception ask for a curtesy local call and was told to go up to her room , you have a phone there!- not 4 star hotel attitude?
As we were checking out I notice that housekeeping does not have a standard cleaning cart- see attached picture off all the rags in one bucket! This is nasty and The hotel should know better is this the hotel standard in London? Will not recommend this hotel .. Clean up your act .

Stayed October 2013
Helpful?
5 Thank Malineann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,265 reviews from our community

Traveller rating
    1,309
    731
    145
    40
    40
See reviews for
357
926
110
488
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (517)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Carlisle, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

Stayed at the hotel for three nights from Friday to Monday, (during the storm Oct 2013). Didn't hear a thing outside at any point, really quiet and great sleep quality. Easy access to the hotel from Euston and then on the tube to Victoria and then to Sloane Square. Once at Sloane Square regular bus services run every 2-3minutes which stop at Chelsea Bridge. The bus stop is just around the corner from the Hugo Boss store in Sloane Square buses 137 and 452 are the ones to catch. The journey takes around 5mins. Battersea Park rail is just down the road 5 to 10mins away under the second railway bridge and runs a regular southern rail service into Victoria. The bar and restaurant does add a discretionary 12.5% service charge to all orders.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Jonathan83517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel-Aviv
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 28 October 2013 via mobile

Perfect hotel for a vacation in london. Altough the hotel is not in the city centre there are buses just under the hotel.
Very clean, loveky staff, big rooms and perfect bed! We visited the spa once which was very nice and relaxing (we took the wet and dry Sauna and got into the pool). Breakfast is a delicious as well.
Highly recommandad!

Helpful?
Thank Gal752
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Glasgow, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 28 October 2013

It's an ok hotel. I found it a bit bland and soulless. Reception staff were fairly unfriendly and unhelpful although the restaurant staff were excellent. The internet charges (£5 for one hour) are exorbitant. Sadly didn't have time to check out the spa.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank keith m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 27 October 2013

As usual great service at reception, spa and bar. It is a great location - close to Victoria. Sometimes the taxi drivers don't know where it is. - just teall them it is opposite Battersea Park!

Spa is so friendly and helpful!

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Philip519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk, United Kingdom
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 26 October 2013

We have started to become regular visitors to the Pestana Chelsea Bridge due to it's quiet location but, if you are happy to walk or take Taxis close to where we wanted to be. We have stayed in a number of rooms, they are samey but it is worth paying the extra for an exec room and joining their promotional club. The rooms are quiet, even those overlooking the Battersea Power Station which is quite a sight! The air conditioning WORKS! something I don't think I have ever been able to say about any other hotel I have stayed. Breakfast is very good and has improved since we started staying there. All staff have always been polite and helpful. Parking can be an issue as it is NOT part of your booking but it is on site and safe. Worth it if you are happy to leave the car or motorbike (they cost the same)! for convenience and use your feet and public transport, if you are on a budget you must take this into account.

Room Tip: Exec rooms our preference and if you want a view ask for the Power Station side.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alison D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton
2 reviews
5 of 5 bubbles Reviewed 25 October 2013

Just an overnight business stay for me, but i have to say the room was exceptional. Lovely decor and a beautifully designed bathroom suite, where the lighting finished it off superbly. The best night's sleep i've ever had whilst staying away from home thanks to the very effective double glazing. If i brought my wife down to London for the weekend, this is the place i would stay.

  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank K S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
Clapham / Battersea 
Rafayel on the Left Bank - Hotel & Spa
K West Hotel & Spa
#262 of 1,086 in London
4.0 of 5 bubbles 2,734 reviews
Marylebone
The Marylebone
The Marylebone
#51 of 1,086 in London
4.5 of 5 bubbles 3,317 reviews
Show Prices
Show Prices
Show Prices
Clapham / Battersea 
Crowne Plaza London - Battersea
Greenwich
InterContinental London - The O2
London Bridge
Novotel London Blackfriars
Novotel London Blackfriars
#194 of 1,086 in London
4.5 of 5 bubbles 2,012 reviews
Show Prices
Show Prices
Show Prices

Been to Pestana Chelsea Bridge Hotel & Spa London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pestana Chelsea Bridge Hotel & Spa London

Property: Pestana Chelsea Bridge Hotel & Spa London
Address: 354 Queenstown Road | Battersea, London SW11 8AE, England
Region: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#87 Business Hotel in London
#93 Romantic Hotel in London
#122 Luxury Hotel in London
#162 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pestana Chelsea Bridge Hotel & Spa London 4*
Number of rooms: 216
Official Description (provided by the hotel):
Pestana Chelsea Bridge Hotel and Spa is a 4 star hotel in Chelsea, London, servicing both the business and leisure traveler. The hotel is ideally located in the prestigious development of Chelsea Bridge Wharf, one of the most affluent and fashionable new developments in Chelsea. Alongside the banks of the Thames River and close to one of London’s original public parks, the Battersea Park, with spectacular gardens and lakes ideal for outdoor relaxation and entertainment. Its location makes it one of the best hotels in London offering guests the convenience of the City Center atmosphere, combined with a tranquil and scenic setting. The hotel in Chelsea Bridge offers 216 spacious and modern air-conditioned rooms above average in size for luxury hotel rooms in London. Guest comforts include an LCD TV and iPod docking station, private bathrooms with separate bath and shower facilities and tea/coffee making service. An expertly designer Spa offers the very best in spa and beauty therapy including an indoor heated pool, sauna and steam room with a relaxation area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Lastminute, Priceline, Booking.com, Agoda, Hotels.com and Prestigia so you can book your Pestana Chelsea Bridge Hotel & Spa London reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Chelsea Bridge Hotel And Spa London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing