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“A bit of a let down”

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Pestana Chelsea Bridge Hotel & Spa London
Ranked #143 of 1,063 Hotels in London
Certificate of Excellence
Weaverham, United Kingdom
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“A bit of a let down”
Reviewed 12 March 2014 via mobile

Stayed at this hotel recently as I was attending an event battersea. The hotel itself looked nice and the room was spacious and modern. I decided to take advantage of the spa facilities and have a swim- the pool was small and there were children jumping in from the side. A little disappointing as there were no staff to ask them to stop. I moved into the steam room which was great however the sauna was cold.

Before heading to the event we had drinks in the bar- service was fast and all the staff were friendly, even when we returned at 2am for drinks- the staff were chatty and nice.

I had breakfast in the room the next morning and was shocked at how poor this was at £22 including service! The food was not hot and the mushrooms looked like they had come out of a tin!

Whilst waiting for breakfast we decided to have a coffee only to find that we had no tea, coffee or milk in the room- not something I would expect to be missing at a 4* hotel although we were bought some quickly after calling reception

Stayed February 2014, travelled on business
Helpful?
Thank Noni87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,345 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (541)
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Kinshasa, Democratic Republic of the Congo
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 March 2014

I have several times the last couple of years taken my family to London for the weekend or during school holidays. In most cases I have booked a family room at Pestana and been offered very good deals. There is a parking house opposite the hotel where you pay GBP 36 for 1 ½ day which is a brilliant deal for London. There is a bus stop outside the hotel which will take you to Sloan Square in minutes and you are also close to Kings Road, one of the most famous streets in London. The rooms have a great set up, cool decor, very good size and very comfortable beds with a nicely set up bathroom with bath tub and separate shower. Each room has a minibar, kettle, and coffee / tea arrangement. Not free Wi-Fi which is lightly disappointing. Very good breakfast and the service is very efficient. The staff is always very friendly; the hotel has a Spa with a pool and a small gym.
Will definitely be staying there again when next in London.

Room Tip: Try to get a room facing the Battersea power station and the Thames
See more room tips
  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Per H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bromsgrove, England, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 March 2014 via mobile

My sister and I recently stayed at this hotel for one night.
The hotel itself is beautiful and modern.
We had a deluxe king room, it was flawless. The room was spacious and the facilities in the room itself were pristine.
Breakfast the next day was fresh and the hotel staff were very friendly.
The car park for the hotel is a public car park next to the hotel.
I will definitely be staying here again.

Stayed March 2014
Helpful?
Thank Lori Louise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 March 2014

My friends and I stayed at this hotel a birthday and were disappointed at the general attitude and service received particularly by the staff on reception. To start on a positive note, the hotel is lovely, modern, good size rooms, clean and in quite a good location.
However, the service let the whole experience down. Reception were awkward about lending us a knife to cut a birthday cake, unwilling to lend us cutlery, didn't make an attempt to call us when our takeaway arrived downstairs and also argumentative when I mentioned all of the above during check out (maybe don't ask how my stay was if you're unwilling to hear the truth?..)
Any paying guest deserves to feel valuedl, and our experience was far from that. This alone means I doubt we'll ever stay here again, which is a massive shame.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Southlondongirl2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hythe, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 March 2014

Brilliant value for money. We booked direct with the hotel rather than through other booking sites and received the 'deal of the day' which i must say was very good. We had a deluxe room with great views of Battersea power station, The Thames and other iconic London landmarks. The room was very well laid out, with great decor and size. Staff were very friendly and the Spa was a welcome extra on the Saturday morning after a late Friday night. We will definately be staying there again when next in London.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wizard of essex
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 9 March 2014

If you picked up this hotel and placed it Theatreland or Mayfair, the room price would double. We found it to be friendly, professional and clean. The rooms are larger than most London hotel rooms and are well-equipped. The restaurant staff seem to be mostly Eastern European and are a cut above the often surly workers in other establishments. Breakfast was the usual buffet affair, both continental and full english.
On visiting the spa, we were informed that it was closed due to high chlorine levels. Again the staff, whilst apologising, explained the facilities that were available and turned the situation into a positive one by their caring attitude.
This part of the city is not the most salubrious area. In fact, most of the nearby south bank is currently a building site. It is a 15 minute walk to the nearest underground, but we found the best option was to catch a bus outside the hotel to Oxford Circus. These run every 6-7 minutes and take a route passing Sloane Square, Knightsbridge, Mayfair and Oxford Street. The view from a tube train is somewhat less interesting. In 2 or 3 years time, when all the re-building is finished, this will become a fashionable location. For the sake of a short bus ride, the saving of approximately £100 per night, seems good value.
We felt comfortable here and we will return.

Room Tip: Rooms at front of the hotel are not affected by any train noise.
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  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank gandalfwizardofessex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helston, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 March 2014 via mobile

What more can I say other than what other people have said. Staff friendly and prompt service. Room was extremely spacious. We upgraded to a deluxe king room. Amazing view of Thames. We had a 10th floor room. Easiest way to get into Central london either 15 min walk to nearest tube or bus to tube. £2.50 fare but regular bus. We walked as it is a lovely walk to either Sloan square or 5 mins extra walk to Victoria tube. Overall I wouldn't hesitate recommending this hotel. You save a fair amount of money staying just a 20 minute journey away from Central london where hotels are more expensive with no views. You won't be disappointed. Thanks Pestana hotel.

Stayed March 2014, travelled as a couple
Helpful?
Thank robjo72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pestana Chelsea Bridge Hotel & Spa London

Property: Pestana Chelsea Bridge Hotel & Spa London
Address: 354 Queenstown Road | Battersea, London SW11 8AE, England
Region: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#87 Business Hotel in London
#93 Romantic Hotel in London
#120 Luxury Hotel in London
#162 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Pestana Chelsea Bridge Hotel & Spa London 4*
Number of rooms: 216
Official Description (provided by the hotel):
Pestana Chelsea Bridge Hotel and Spa is a 4 star hotel in Chelsea, London, servicing both the business and leisure traveler. The hotel is ideally located in the prestigious development of Chelsea Bridge Wharf, one of the most affluent and fashionable new developments in Chelsea. Alongside the banks of the Thames River and close to one of London’s original public parks, the Battersea Park, with spectacular gardens and lakes ideal for outdoor relaxation and entertainment. Its location makes it one of the best hotels in London offering guests the convenience of the City Center atmosphere, combined with a tranquil and scenic setting. The hotel in Chelsea Bridge offers 216 spacious and modern air-conditioned rooms above average in size for luxury hotel rooms in London. Guest comforts include an LCD TV and iPod docking station, private bathrooms with separate bath and shower facilities and tea/coffee making service. An expertly designer Spa offers the very best in spa and beauty therapy including an indoor heated pool, sauna and steam room with a relaxation area. ... more   less 
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Pestana Chelsea Bridge Hotel And Spa London

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