We stayed this hotel in honeymoon, it was a wonderful hotel! This hotel was fashionable and clean! And near the metro station.So perfect for us︎We will stay this hotel next time︎ Thank you so much!!!More
Here for just one night prior to Heathrow for a trip away. In a good location for shops at the mall outside Hammersmith station, along with lots of bars and restaurants all in easy walking distance. On the Piccadilly line so handy for Heathrow and Kings Cross Station.
A bright modern studio room with a small kitchenette that included enough to make a meal. Everything was clean and the bed very comfortable. We overlooked the pleasant garden at the back (which has searing areas), and is accessible to guests.
Lots of extra touches in the room in a bits and bobs box - playing cards, pens, notepad, highlighter pens - it was a nice added touch.
The bathroom had a walk in shower and a range of toiletries.
We would happily stay here again although if for more than a couple of nights, would choose a larger room.
Hi yorkspuds,
Thanks for the feedback!
I am glad to read that you had a nice one-night stay prior to Heathrow, it is so convenient as we are just about 35 minutes by underground. It is great to read that you liked the equipment and the location; also the bits and bobs box! We would love to see you again soon. Welcome to our community.
Kind Regards,
General Manager
Stayed here for one night to see a show at the Hammersmith Apollo .it was so convenient. The room was lovely and clean. Comfy bed, big fluffy towels, lovely decor, just nice little touches everywhere. So quiet as well.
Hi 186378JudyJim,
Many thanks for your review!
I am so pleased to read that you had a nice one-night stay for a show in Hammersmith Apollo.
The venue is located within minutes walking. I am also pleased to read that you liked the bed, the decor and our little touches. We pay attention to detail.
We would love to see you again!
Kind Regards,
General Manager
pillows were hard and gave me a neck cramp, hot and stuffy room and couldn't open the window. Could hear everything next door and often heard them shout at me to turn the TV down.
Shower didn't even work, microwave was over used and smelt burned when i heated something up! complimentary snacks were a nice touch but generally quite a small and cramped room!
Wouldn't stay there again!
Hi AidenMarquise,
Thank you for your feedback.
I am saddened to hear that your experience was not as expected.
You can report any issue to our reception staff and we will address it immediately, we will assist within minutes.
Regarding the size of the room, we offer Little studio, Regular and Large, depending on your preferences.
We would like to welcome you again in and prove how much the experience can improve.
Kind Regards,
General Manager
We really enjoyed our stay. It fit our needs perfectly. The room was spotless. It was cleaned every day. The staff is very attentive. Best thing are the great huge pampering towels. We also loved the guest comments posted on the wall
Hi Liat M,
Thank you for taking the time to share your experience!
I am so pleased to read that you have enjoyed your stay. It is great to read that you were happy with our housekeeping and reservations department. We would love to see you again in the nearest future. Do not hesitate to contact us if you need to make a new booking and let us know your preferences!
Kind Regards,
General Manager
Location:
Located between Hammersmith Station and Shepherd’s Bush Station and the bus station, commute is easy. Lots of restaurants across the road.
Check in:
It is possible to check in late like us. I opted not to check in online so we did not get a door code sent by email after the process. We had to go to 109 Hammersmith Grove for help with check in. Phone numbers provided don’t get answered most times we called so the best option is go over to 109.
The room:
Room 12 was stuffy and hot throughout our stay. The cute fan didn’t help.
Studio was optimal for 2 people with little luggage. Our room was overlooking the herb garden so a bit of privacy even with shades up. Bathroom is small. Wash basin doesn’t drain well and was not fixed to even when alerted. Shower stall comfortable size. Weak water pressure. Insufficient shelving.
Appliances:
Nice chill radio music. Cookware almost brand new, but we didn’t use it (room is too small). 2 Charging stations located at desk only. TV has lots of channels. Beds are soft and pillows fluffy, bed rather high but we stowed our luggage under them for added space. Laundry room on lev 4 , free but get your detergent ). Unless you like to do laundry everyday, avoid lev 4 rooms because the machines are noisy.
Down side:
Room door couldn’t open on 2nd day because lock batteries were flat. Our calls to 109 were unanswered. Catalina, the cleaning lady, helped us changed the batteries.
Will I return? Not likely. Staff was unfriendly, calls were never answered and needed a walk to the office across the street. Wash basin issue was never resolved, room was always hot even on a cool day (please change the halogen lightsto LED). I would go for a place with a concierge on site 24 hours where I can get help at all times.
Hi wonder-luster,
Thank you for taking the time to give us some feedback after your recent stay.
I am pleased to read that you liked the location and the amenities of this area. There are great restaurants close to our apartments and some of them offer a special discount for our guests.
Our reception is always manned and we have office lines and an emergency line where you can contact us 24 hours, I apologise if your call was not responded to, this is not the usual as we monitor thorouhgly all the incoming calls.
Your studio choice was Little Studio, which is our smaller option. If you found it small and you are travelling with more luggage I can recommend Regular Studio or Large Studio.
Regarding the laundry room, we do provide detergent free of charge. It is in the cupboards next to the washing machines, for customer use. I have informed our maintenance department about the basin and the lights and we will address these issues as soon as possible.
We would like to welcome you again and show you how much the experience can differ.
Kind Regards,
General Manager
