We arrived at 1pm, but could not check into our Cool Corner Room until 5pm as the previous guest had been given a late check-out, despite the hotel apparently being full.
On settling into the room we soon noticed that it had not been properly cleaned. There were hairs on the bathroom sink and on the floor, the bathroom tiles were pretty grubby. One wipe over with a wet flannel turned the flannel black with dirt.
I called the duty manager, the room was supposedly re-cleaned, however no apology was tendered.
On returning to the room, the hairs had been wiped up, but the floors hadn't been mopped. We discovered some further hairs on the leather chair. The walls were badly marked in some places.
The mini-bar was expensively priced even for London, £4 for a coke, £6.50 for a beer, £8 for some chocolate nibbles.
The staff, whilst not rude, did not seem to have been trained with a service culture in mind.
The housekeeping is clearly a major issue, and is identified in numerous other posts on trip advisor.
Having paid £416 for a one-night stay i was disappointed and will not be returning to the W London.
- Official Description (provided by the hotel):
- Sophisticated and quirky, glamorous and decadent, W London - Leicester Square crystallizes the quintessential dual personality of the British soul. Located steps away from theatre land, the catwalks of Brewer Street and Soho’s electric nightlife, the hotel - like the city itself - is a bold contrast of themes, colors, textures and characters. Experience luxury comfort and the vibrant decor of our rooms and suites, your ultimate pit stop. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Ebookers, HotelsClick, Evoline ltd, getaroom.com, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your W London Leicester Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- w London Leicester Square Hotel London