I spent a Saturday night here recently with my wonderful bridesmaid who decided to treat me (bless her!)
Being in Chinatown, this is in an excellent location and stands out as it's a giant, white building - you can't miss it. When you enter you'll find black walls, leather-padded lifts, dark corridors, mirrors and billions of glitterballs! This is definitely a hotel for the affluent trendy set.
When we arrived we waited for around ten minutes to be checked in. Still, we had the pleasure of listening to a guy trying to get a hefty discount off a £2000 room as he would be "spending thousands and thousands of pounds" in the bar that evening. We were finally shown to our room by a very pleasant chap who took my friend's wheeled case (but not my holdall!). He noticed that our blind was broken, so arranged for it to be fixed. This was done quickly and efficiently. Later on, we reported that a bulb was blown. This wasn't a big issue but a hotel like this shouldn't need to send the same chap to the same room twice to carry out repairs.
The beds were the comfiest I have ever stayed in and the spa was faultless; we both had a facial and massage and spent the rest of the day floating on cloud nine. We had the sauna and steam rooms to ourselves and the spa staff was polite, professional and friendly.
Unfortunately, although the spa treatments were already paid for (£160), my friend was made to sign a form which charged it to the room. This was later cleared up with a couple of phone calls and some complimentary champagne, but again this shouldn't really have happened.
In the bedroom we had a mirrored wardrobe which was actually the loo and a shower cubicle - a little odd as there were no locks on the doors, but you do get used to it. The basin was outside the loo in the bedroom with plenty of towels and some quality complimentary tolietries.
The Wyld Bar in the evening, although fairly small, was jam-packed. The music was very, very loud, so don't come here if you fancy a nice, quiet drink! I had a "Notting Hill Carnival" cocktail which, at £12.50, you'd think would be palatable. However, I have never tasted a drink like it in my life (imagine a cross between over-ripe bananas and bin juice)... I couldn't finish it. Shame really as I’m rather partial to a cocktail, although none of the ones on their list were any I'd ever heard of. No Tequilla Sunrises, Harvery Wallbangers, Mai Tais or Mojitoes here, unfortunately.
After we'd been back to the spa on Sunday morning, the keycard no longer worked, so a trip to reception was required. We were asked if we were leaving on the Monday when, had the girl looked at the computer, she would have seen quite clearly that we were due to be leaving within the hour. Instead of sending us on our way with a member of staff ‘to check we could get into our room’, we were told in no uncertain terms that she would send a member of security with us to check our identification as it was "hotel policy". The fact that we both had wet hair and were wearing hotel slippers may have been a good indication that we weren’t burglars.
To summarize, this is a very modern, clean and fashionable hotel which is set in an excellent location. The beds are wonderfully comfortable, the spa is awesome and the staff is polite and professional. However, there is a slight lack of warmth, which I imagine is to be expected when you see so many people check in and check out in such a busy city, and the basics are overlooked. Oh, and they really need to sort out the cocktail list!
- Official Description (provided by the hotel):
- Sophisticated and quirky, glamorous and decadent, W London - Leicester Square crystallizes the quintessential dual personality of the British soul. Located steps away from theatre land, the catwalks of Brewer Street and Soho’s electric nightlife, the hotel - like the city itself - is a bold contrast of themes, colors, textures and characters. Experience luxury comfort and the vibrant decor of our rooms and suites, your ultimate pit stop. ... more less
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- Also Known As:
- w London Leicester Square Hotel London