This is my 4th time to this hotel. The location is unbeatable for access to Central London restaurants, theaters, shopping, and nightlife.
During Check-In we had problems. Around 5 days before, I had submitted a Your24 request for a 9am check-in, which was confirmed, however I was upgraded about 4 hours later to a suite. This was my own fault - I forgot to resubmit the Your24 request. As such, we arrived around 9am and could not check in but was assured the suite was good, so we waited. And waited. And waited. The staff were great, but when we were unable to check in at 3:20pm (after going to the gym, walking around London a bit tired, etc), we became frustrated. The check-in agent went behind reception to speak to the manager - and came back with good news that we were upgraded (again) to a WOW Suite on the 7th floor, which was available immediately. This was a nice recovery and the manager, Andrew (who I recognized from my last stay) came out, apologized and mentioned it was the same suite I stayed in last time.
Indeed it was - this is very large room with 2 bathrooms, a bath, 2-3 person shower, large amenities, large sofa, separate bedroom. It's a great room with interesting features and a fantastic view of Wardour St & Leicester Sq.
The rest of the stay was uneventful and enjoyable. Ice was delivered to the room promptly. The gym was as good as I had remembered it (and complimentary). As reported, the 'bouncers' outside the hotel will block the entrance and ask if you are a guest each time you come back, but that didn't bother us. The bed is (still) great and we had a wonderful 2 nights here. My only other comment was that the room was not cleaned very well - I had spilled a few (dry) pieces of my falling-apart backpack on the sofa - this was not cleaned or vacuumed on Day 2, and overall the room just didn't look spotless like it should. This, and the check-in mixup, resulted in 4/5 - otherwise I would have given them a 5 for this trip. Great value, W - we will be back!
- Official Description (provided by the hotel):
- Sophisticated and quirky, glamorous and decadent, W London - Leicester Square crystallizes the quintessential dual personality of the British soul. Located steps away from theatre land, the catwalks of Brewer Street and Soho’s electric nightlife, the hotel - like the city itself - is a bold contrast of themes, colors, textures and characters. Experience luxury comfort and the vibrant decor of our rooms and suites, your ultimate pit stop. ... more less
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- Also Known As:
- w London Leicester Square Hotel London