It was our second stay in the W hotel. After the first stay, it became our choice number 1 in London when on leisure. Incredible guest service had begun even before we arrived when the welcome manager John Kelly upgraded us to a suite which was a couple of categories higher of what I had booked. Many thanks to Coen and John for honoring our SPG status.
The hotel is funky and has unusual design of each corner of it, including rooms. The concept is cool and sexy, so you do t really feel like in a hotel rather than in a nightclub/lounge. The attitude of the staff is informal but polite. I like the way they speak to the guests- open, sincere and feels like they are enjoying what they do. They remembered my name, room number and our preferences. The security at the doors were also polite despite their looks :)
I want to specifically mention everyone at the reception, especially the lady from Algeria (dont recall the name), concierge, bellboys, club manager Yuriy.
Speaking about the night club in the hotel, if you enjoy night life, this club is worth visiting. It is really small, but cosy, great music and mostly glamorous crowd. Yuriy was very nice to put us on the guest list on the same day we asked for that.
Once again, W confirmed its status of the coolest hotel in London and our first choice.
- Official Description (provided by the hotel):
- Sophisticated and quirky, glamorous and decadent, W London - Leicester Square crystallizes the quintessential dual personality of the British soul. Located steps away from theatre land, the catwalks of Brewer Street and Soho’s electric nightlife, the hotel - like the city itself - is a bold contrast of themes, colors, textures and characters. Experience luxury comfort and the vibrant decor of our rooms and suites, your ultimate pit stop. ... more less
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- Also Known As:
- w London Leicester Square Hotel London