I have been a platinum SPG member for over 8 years and generally stay at Starwood properties over 100 nights a year. On check in, I was not offered an upgrade not even to a higher floor and when I asked that I at least get a room that was quiet, I was put instead in a room above the nightclub which went to 3am ... loud bass-filled music until 3am! I spoke with both SPG global ambassador and the front desk manager about the less than satisfying stay. The front desk manager informs me that this is Leicester Square so it is like NY's Times Square so it is going to be noisy. Ok ... 2 things. I stay at the W and Westin in Times Square a lot and it is not as noisy and on another note ... this is not street noise, this is YOUR nightclub. It was incredibly condescending. I was also told that no upgrades to suites were available because the hotel was sold out. Interesting ... I was still able to book a room on my iPad while being lied to. I also reminded him that I was NOT requesting a suite upgrade but hey .. considering my loyalty, just a quiet room would have been great. It almost felt like I was being painted the unreasonable American instead of really listening to my perspective. It does not stop here. My sister and I went out for the day and on our return, find the hotel cordoned off. While we stood outside people watching, we see loads of people walk into the hotel. We finally decided to walk in only to be stopped to ask if we are guests there. Racial profiling maybe?? All the others ahead of us were not questioned so my comment to the same manager is, be consistent if you are going to tell me this is for security purposes. If true, stop EVERYONE! We were supposed to stay there for 3 nights but left and moved to another hotel after 1 night. There is more I could share of the less than satisfying experience ... but enough.
- Official Description (provided by the hotel):
- Sophisticated and quirky, glamorous and decadent, W London - Leicester Square crystallizes the quintessential dual personality of the British soul. Located steps away from theatre land, the catwalks of Brewer Street and Soho’s electric nightlife, the hotel - like the city itself - is a bold contrast of themes, colors, textures and characters. Experience luxury comfort and the vibrant decor of our rooms and suites, your ultimate pit stop. ... more less
- Reservation Options:
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- Also Known As:
- w London Leicester Square Hotel London