Decided in favor of W London because it was new, just opened its doors to guests and last but not the least its location, which suited my needs. I had high expectations prior to my journey but I at the check-in itself I was in for a shock. My credit card was constantly getting denied despite and as a result she refused to let me in. I offered another card which also did not work. I pointed out that it was no fault of mine I had enough funds on my card account and it should work. More importantly I had paid in full while I made the booking hence I have every right to be checked in. After prolonged argument she willy-nilly let me in. It was later found out that the hotel system had an error because of which approval was declined. A few pluses: the hotel has a few very energetic staff who wore smile on their faces all the time but unfortunately they are not trained. I liked the lounge attached to the front office area and it has already become a happening place. The location of the hotel is also a big plus. Now minuses: the room was small and in the middle of the room you have the shallow wash basin and extended table and a chair. The shower cubicle and WC are separate but closed with full-view mirror. It's quite unconventional design but did not go down very well as not at all convenient. The curtain when drawn could not cover up light from outside even during night. There is no coffee or tea making facility or free drinking water in the room. Upon request as SPG Gold member they provided one small bottle of water everyday. There was no turn-down service available in the evening. It was done only after several calls made to the guest services. The hotel is going through severe teething trouble but I must thank Rupa Deora who came forward and resolved the credit card issue and tried her best to help. I may consider going back after sometime when the hotel settles down and I read some positive reviews in future.
- Official Description (provided by the hotel):
- Sophisticated and quirky, glamorous and decadent, W London - Leicester Square crystallizes the quintessential dual personality of the British soul. Located steps away from theatre land, the catwalks of Brewer Street and Soho’s electric nightlife, the hotel - like the city itself - is a bold contrast of themes, colors, textures and characters. Experience luxury comfort and the vibrant decor of our rooms and suites, your ultimate pit stop. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood EMEA, Booking.com, Hotels.com, Expedia, Priceline, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your W London Leicester Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- w London Leicester Square Hotel London