I booked a double room for a romantic evening, so I was annoyed to discover we had two single beds made up separately and pushed together. I asked to be moved to another room - the staff were really nice and eventually located one.
This was also two single beds pushed together, only this time they were made up as one big bed. It was still quite unsatisfactory because the two mattresses were of very different consistencies (one really saggy, one just quite saggy), which made it seem like two beds, instead of the romantic large bed I had hoped for.
The room was otherwise nice, if tiny, with a great view. I felt the toiletries were a bit 'budget' and the bathroom a bit tired. It was a nice design but needed a freshen up - the rose showerhead gave out a pathetic dribble, and the water did not drain away properly, meaning we risked a flood after just a few minutes in the shower.
The reception staff were lovely, but housekeeping were a bit overenthusiastic, knocking repeatedly on the door between about 9am and checkout time at midday.
I also was pretty annoyed with Getaroom, through whom I made the booking, as I feel their way of displaying prices is deceptive. They quoted me a price in sterling (I am based in the UK), without revealing that they were an American company and that I would therefore incur an additional charge from my bank for the foreign transaction. This was not apparent until I checked my statement. I got a very unsatisfactory response from Getaroom when I complained about this.
Other users of Getaroom, beware!
- Official Description (provided by the hotel):
- The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre. ... more less
- Reservation Options:
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- Also Known As:
- h10 London Waterloo Hotel London