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H10 London Waterloo
Ranked #200 of 1,078 Hotels in London
Certificate of Excellence
Reviewed 11 February 2014

I booked a double room for a romantic evening, so I was annoyed to discover we had two single beds made up separately and pushed together. I asked to be moved to another room - the staff were really nice and eventually located one.

This was also two single beds pushed together, only this time they were made up as one big bed. It was still quite unsatisfactory because the two mattresses were of very different consistencies (one really saggy, one just quite saggy), which made it seem like two beds, instead of the romantic large bed I had hoped for.

The room was otherwise nice, if tiny, with a great view. I felt the toiletries were a bit 'budget' and the bathroom a bit tired. It was a nice design but needed a freshen up - the rose showerhead gave out a pathetic dribble, and the water did not drain away properly, meaning we risked a flood after just a few minutes in the shower.

The reception staff were lovely, but housekeeping were a bit overenthusiastic, knocking repeatedly on the door between about 9am and checkout time at midday.

I also was pretty annoyed with Getaroom, through whom I made the booking, as I feel their way of displaying prices is deceptive. They quoted me a price in sterling (I am based in the UK), without revealing that they were an American company and that I would therefore incur an additional charge from my bank for the foreign transaction. This was not apparent until I checked my statement. I got a very unsatisfactory response from Getaroom when I complained about this.

Other users of Getaroom, beware!

  • Stayed: January 2014, travelled as a couple
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Thank Diverdrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded 19 February 2014

Dear guest,

Thank you for taking time to share your much valued feedback during your visit to the H10 London Waterloo Hotel.

We value all feedback given, and I have passed on your comments to the relevant departments concerned so that we can improve, rectify and better ourselves for all guests.

We would like to thank you about the comments regarding the staff at reception, as we strive to provide the highest level of service to all our guests.

Kind regards,

Paul Wongartorn

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1,251 - 1,257 of 3,309 reviews

Reviewed 10 February 2014

great value for money, great location, (5 mins walk to Waterloo), modern rooms, wifi in room, good ADSL line too (all free), rooms have either walk in shower or a bath on request. Floor to ceiling windows offering a good view of London. Happily stay there anytime i need a room in London!

  • Stayed: December 2013, travelled solo
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Thank Matthew A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this reviewResponded 11 February 2014

Dear guest,

Thanks for your feedback at Trip Advisor. We appreciate all your comments and we are glad that you enjoyed every time you visit us.

As you say, our hotel is perfect for tourists and corporate visitors. We are very well located in Central London and we offer a fantastic full buffet breakfast and free WiFi in the rooms.

Thank you for all your loyalty and see you in a next time.

Kind regards,

Miguel Magdalena

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Reviewed 10 February 2014

The H10 Waterloo hotel is perfect for business or for a weekend in Lodon. close to all great London attractions and has all transports close by. Hotel staff is extremely halpful and friendly nad ready to help you with all your request. Very good breakfast service

Room Tip: high floors for the view over the London eye and Shard
See more room tips
  • Stayed: February 2014, travelled on business
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Thank Micaela2102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this reviewResponded 11 February 2014

Dear guest,

Thank you very much for your much valued feedback regarding your stay at the H10 London Waterloo hotel.

We are happy that you liked the location, the staff and our lovely breakfast. We agree, our hotel is a perfect option for those who are coming for a visit and also for those who have business reasons.

We hope to see you again!

Regards,

Miguel Magdalena

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Reviewed 9 February 2014

A friend booked a getaway to London as a treat as a reward after an intense work term. We requested two beds and paid £140.

The trainee at reception was very nice and ensured we had a room with two beds and breakfast the next morning.

We received neither! After we complained, the trainee passed it off as we were telling stories.

I'm not very impressed and won't recommend this hotel. Sorry!

  • Stayed: February 2014
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1  Thank Rich079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded 19 February 2014

Dear guest,

Thank you for taking time to share the much valued feedback at the H10 London Waterloo Hotel.

We strive to provide our guests with the highest service, and I am terribly sorry this did not live up to your expectations. I have taken this information on board to ensure the staff are retrained to provide the highest level of service to all our guests.

Kind regards,

Paul Wongartorn

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Reviewed 8 February 2014

Great hotel in London. In the morning there is a good and large breakfast. You can use the fitness but it is open a litle bit late in the morning. London Citycenter: you can walk to the metrostation and use the subway. Londen eye is whitin walking distance. The rooms are clean and large. Staff is helpfull and nice.

Stayed: November 2013, travelled with family
1  Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this reviewResponded 10 February 2014

Dear guest,

Thank you very much for your feedback about your recent stay at the H10 London Waterloo.

We are glad that you enjoyed our lovely breakfast and our rooms. We are in the heart of the Southbank area, a fantastic position where to start visit London.

We hope to see you again with us!

Regards,

Miguel Magdalena

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Reviewed 4 February 2014

Food and service was Excellent. Breakfast or Super was VERY good. We had a lot of help getting directions or info on how to use busses which we never do normally. We were in Paris Amsterdam and London. The Trains to Paris and Amsterdam were exceptional.The only problem we had was on the EYE we had paid for the fast line. The day we were there it had broken down so after waiting a wile we went to the aquarium. When we came out it had just started. we were given the wrong ticket and after spending an hour talking to 2 managers we were told we could not get e refund. The EYE was not that interesting

  • Stayed: June 2013, travelled as a couple
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Thank OttawaBoater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded 5 February 2014

Dear guest,

Thank you for taking time to share your experience at the H10 London Waterloo Hotel.

I am delighted to hear that you had an excellent time at our hotel. We strive to provide the best customer service and breakfast to all our guests and I am happy this met up to your expectations.

We hope to see you again soon!

Kind regards,

Paul Wongartorn

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Reviewed 4 February 2014

This hotel was recommended to us by a close family friend as a place to stay at the end of our trip to London; and we couldn't have been happier with the choice.

The hotel is located with in a few minutes walk to the Lambeth North Tube (Bakerloo Line) Station; which makes it a breeze to get to the Heathrow Express. The area around the hotel is pleasant, there isn't a lot to do but it makes it was quiet place.

Our room was at the end of the hall, which was perfect. We had windows for two of the walls; so we thoroughly enjoyed the sunrise in the city. The bed was very comfortable so we rested well. In room coffee, tea and hot chocolate is delicious. Good size TV and reliable Wifi made relaxing at the end of day easy to do.

We never ate at the restaurant so I can't review that; but bar on the ground floor was pleasant. There is an odd pub next door, other restaurants are a bit of walk.

  • Stayed: January 2014, travelled as a couple
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Thank Agor78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded 5 February 2014

Dear guest,

Thank you for taking time to share your feedback at the H10 London Waterloo Hotel.

I am delighted to hear that you had a wonderful time at the hotel and you chose our hotel due to a friends recommendation. We strive to provide the highest level of service and I am pleased to hear that this lived up to your expectations.

We hope to see you again soon!

Kind regards,

Paul Wongartorn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 London Waterloo

Address: 284 to 302 Waterloo Road, London SE1 8RQ, England
Phone Number:
Region: United Kingdom > England > London > London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#45 Spa Hotel in London
#81 Business Hotel in London
#107 Romantic Hotel in London
#118 Family Hotel in London
#153 Luxury Hotel in London
Price Range: £111 - £226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 London Waterloo 4*
Number of rooms: 177
Official Description (provided by the hotel):
The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre. ... more   less 
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Also Known As:
h10 London Waterloo Hotel London

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