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“I'd go back on my next visit to London”

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H10 London Waterloo
Ranked #216 of 1,063 Hotels in London
Certificate of Excellence
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“I'd go back on my next visit to London”
Reviewed 25 April 2014

We stayed at H10 London Waterloo Hotel in April 2014 and the experience has been highly recommended. Nice room and well equipped. Attentive staff. Complete breakfast buffet... We also had a fantastic dinner one day in the restaurant of the hotel. The icing on the cake was the tray of chocolates we found on the desktop in the room when we came back from our first city walk!.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fran V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this review, 27 April 2014
Dear guest,

Thank you very much for your review in Trip Advisor regarding your last stay at the H10 London Waterloo.

We are happy to know that you had a great time with us and you loved our hotel, the room and our staff.

Thanks for your words about the gastronomy. Our Three o Two Restaurant just got an important award in London, so your comments are the best recognition for the F&B Team.

We love our little touches like that tray you found on your arrival. We believe that make the difference.

See you soon at the H10 London Waterloo!

Regards,

Miguel Magdalena
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3,103 reviews from our community

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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 April 2014 via mobile

One of the best hotels I stayed. Excellent service, nice staff and a awesome view from our room. The restaurant serves fantastic food, and the atmosphere is nice. The hotel room was clean and light with a fantastic they over London. We will come back next year for sure

Helpful?
1 Thank Florian B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this review, 27 April 2014
Dear guest,

Thanks for your lovely comments.

We are glad to hear that you had a great stay and the hotel fulfilled your expectations.

Thank you for your words about our staff. We strive to provide the best customer service.

Hope you see you again!

Kind regards,

Miguel Magdalena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Zug, Switzerland
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 April 2014

We have been to many city hotels and did chose the H10 London Waterloo because o the location, price and customer ratings.
When I am rating Hotels and Restaurants, I try to be objective and fair and I will try to make this as fair as possible. After check in, we receive the card for the room. Then the door did not open and somebody from maintenace had to get it fixed. The room was ok but some of the electric sockets did not work. After two days the main entrance had to be open manually since somthing brook down and could not get fixed for another two days. The service in general was average and it looks like nobody was resonsible for anything. So the atmosphere was rather cold. On the other hand, Breakfast was great .In general, we will not consider this Hotel anymore. I will rate the restaurant of the Hotel in a separate rateing

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marcus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this review, 28 April 2014
Dear guest,

First of all, thank you for staying with us and leaving a comment in Trip Advisor.

We would like to sincerely apologise about the issues you had during your stay.

We take all the critics on board, they help us to improve ourselves for all future guests. We have passed them to the maintenance department, which has already taken the actions in order to solve these issues.

Thank you for your words about our buffet breakfast. We are happy to know that you liked it.

We hope you will give us another go in the future, to show you what our hotel can offer for your needs.

Best regards,

Miguel Magdalena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
232 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 19 April 2014 via mobile

We spent a few nights here while in London. The location is not perfect but OK. The hotel was nothing special. Rooms were OK. Device too. Still, I find nothing to argue why I should recommend this hotel for the price we paid. Even in London you can find better value for money.

Stayed October 2013, travelled as a couple
Helpful?
Thank Carl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Public Relations Manager at H10 London Waterloo, responded to this review, 21 April 2014
Dear Carl,

Thank you for choosing the H10 London Waterloo Hotel for your stay and for sharing your feedback on Tripadvisor.

We would love you to give us another go in case you are planning visiting London in the future. Please, let us know that you have been in our hotel before and we will try to surprise you and improve your expectations.

Should that be the case, do not hesitate to check our website to get the best available rate for your room.

We cannot wait to accommodate you soon again.

Best regards,

Borja Ayllon
Public Relations Manager
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Warrenpoint
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 April 2014

This is a modern, well designed and run hotel with Spanish hospitality. There is little to grumble about here. Check in, the rooms, the breakfast and the location are all good. Not in the best part of London, but a quick stroll to Waterloo, and in 30 minutes walk you can be in Trafalgar Square. Spotless. If you want to combine a Spanish experience in London, this is a cool hotel.

Room Tip: The higher the better.. its next to a road :)
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank markgroberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Public Relations Manager at H10 London Waterloo, responded to this review, 21 April 2014
Dear Marc,

Thank you for choosing the H10 London Waterloo Hotel for your stay and for sharing your feedback on Tripadvisor.

I am happy that you had a nice time during your stay at the hotel and that you enjoyed our facilities and our friendly and personalized Spanish touch service.


As you may plan to come back again, why not take advantage of our fantastic H10 Club membership to make your next stay an even special one than you already have had.


And please, do not forget to recommend us!


Best regards,

Borja Ayllon
Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stratford-upon-Avon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 April 2014

Perfect hotel for a break in London. Stylish but comfortable with every need met. Very friendly, helpful and efficient staff. Great food in lovely surroundings and immaculately clean. Highly recommended.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank linlisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this review, 15 April 2014
Dear guest,

Thank you for taking time to share your experience at the H10 London Waterloo.

I am delighted to hear that you had a perfect time at the hotel. We strive to provide our guests with the highest level of service to all our guests and we are pleased to have lived up to your expectations.

We hope to see you again on your next visit.

Warm regards,

Paul Wongartorn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 April 2014

We really enjoyed our stay here. The room was excellent; clean, comfortable, and light. We went for the city view room on the top floor which had amazing views of the city and was well worth that little extra. All the staff were extremely helpful when we needed them and overall we were made to feel very welcome. The hotel is situated within walking distance of Waterloo tube and railway station so it is easy to get around the city. On the whole, it was the ideal place for our city break and didn't disappoint in any aspect. I will definitely be staying here again.

Room Tip: Go for the city view room option. You get placed on the top floor with amazing panoramic views of th...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matthew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this review, 9 April 2014
Dear guest,

Thank you so much for your lovely feedback regarding your stay at the H10 London Waterloo.

We are delighted for all your comments and to know that you loved the overall of our hotel! We are glad to know that you liked the fantastic views you can get from our high floor for a small upgrade.

Thanks for your words about our staff, we strive to give the best customer service and make you feel like at home.

Certainly, we are very well located in Central London, in the heart of Southbank, a fantastic area to discover London and with lots of activities.

And if you are planning to come back again, why not you join our fantastic Club H10, to get more benefits and make your stay even better!

Hope to see you again! Kind regards,

Miguel Magdalena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 London Waterloo

Property: H10 London Waterloo
Address: 284 to 302 Waterloo Road, London SE1 8RQ, England
Phone Number:
Region: United Kingdom > England > London > London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#49 Spa Hotel in London
#81 Business Hotel in London
#107 Romantic Hotel in London
#118 Family Hotel in London
#164 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — H10 London Waterloo 4*
Number of rooms: 177
Official Description (provided by the hotel):
The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre. ... more   less 
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Also Known As:
h10 London Waterloo Hotel London

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