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“A Great Stay”

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H10 London Waterloo
Ranked #211 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 28 April 2014

I stayed here back in September in 2011 (unable to pick that time in this review). It was a solo trip and my first time leaving North America. This hotel and their staff really made this shy Canadian feel comfortable. My trip went from London to Paris and was then to go to Rome. There was a labour industry strike suddenly planned in Rome and the airline company suggested I fly on a later date or get my ticket refunded. I opted to refund my ticket and decided to go back to London. I was very excited to come back and stay in this hotel - which I did. There was an employee there (from Hungary I think) who typically worked at the bar. She was stellar and really cemented my opinion of hotel and of London in general.

Room Tip: The more expensive rooms come with a view of the London Eye. It's far enough away that's no...
  • Stayed: May 2013, travelled solo
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Thank Keith A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded 29 April 2014

Dear guest,

Thank you so much for taking time to share the much valued feedback during your stay.

I am delighted to hear that this is the second time you stayed at the hotel. We are pleased to have yet again lived up to your expectations and we will continue to improve and better ourselves so that your next visit exceeds this visit.

See you again on your next trip to London!

Kind regards,

Paul Wongartorn

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Reviews (3,228)
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1,132 - 1,138 of 3,228 reviews

Reviewed 27 April 2014

My uncle, Dad, brother and me stayed here when coming to watch Sheffield United in the FA cup semi. The hotel staff where very nice and helpful and rooms and interior where very modern. The breakfast was Spanish and consisted not only your normal things but choros and Spanish breads.
The check in and out service was easy and in a great location!

Room Tip: All rooms looked a simlar size
  • Stayed: April 2014, travelled with family
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Thank lukeguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this reviewResponded 28 April 2014

Dear guest,

Thanks very much for your comment about your recent stay with us.

We are delighted to know that you liked our services and you had a good time at the H10 London Waterloo. Thank you for your compliments about our staff and our lovely breakfast.

We hope to see you again!

Kind regards,

Miguel Magdalena

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Reviewed 26 April 2014

We stayed at this hotel for 4 nights in April . The location was great really easy to get to from waterloo station & the bus stop was out the front We really liked the area it was a little quieter but still so close to Everything . Walking distance to Big Ben & London Eye . The rooms were quite modern for London ,which we like.i can't comment on the restaurant as we didn't eat there .The staff were really helpful as it was our first time to London & we needed advise on getting around . We would definitely recommend this hotel .

  • Stayed: April 2014, travelled as a couple
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Thank yesdearWollongong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this reviewResponded 28 April 2014

Dear guest,

Thank you very much for leaving a comment about your stay at the H10 London Waterloo. We are glad to know that you had a good time and you enjoy your time with us.

Our staff salutes your comments, we strive to provide a great customer service and help our guests in their needs.

As you said, our location is fantastic for a city sight seen and for an easy move throughout London.

We would like to invite you to try our restaurant in a next time. We just got an important award as the best Spanish restaurant in London for this year!

Thanks again and see you soon.

Regards,

Miguel Magdalena

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Reviewed 25 April 2014

We stayed at H10 London Waterloo Hotel in April 2014 and the experience has been highly recommended. Nice room and well equipped. Attentive staff. Complete breakfast buffet... We also had a fantastic dinner one day in the restaurant of the hotel. The icing on the cake was the tray of chocolates we found on the desktop in the room when we came back from our first city walk!.

  • Stayed: April 2014, travelled with family
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Thank Fran V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this reviewResponded 27 April 2014

Dear guest,

Thank you very much for your review in Trip Advisor regarding your last stay at the H10 London Waterloo.

We are happy to know that you had a great time with us and you loved our hotel, the room and our staff.

Thanks for your words about the gastronomy. Our Three o Two Restaurant just got an important award in London, so your comments are the best recognition for the F&B Team.

We love our little touches like that tray you found on your arrival. We believe that make the difference.

See you soon at the H10 London Waterloo!

Regards,

Miguel Magdalena

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Reviewed 24 April 2014 via mobile

One of the best hotels I stayed. Excellent service, nice staff and a awesome view from our room. The restaurant serves fantastic food, and the atmosphere is nice. The hotel room was clean and light with a fantastic they over London. We will come back next year for sure

1  Thank Florian B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this reviewResponded 27 April 2014

Dear guest,

Thanks for your lovely comments.

We are glad to hear that you had a great stay and the hotel fulfilled your expectations.

Thank you for your words about our staff. We strive to provide the best customer service.

Hope you see you again!

Kind regards,

Miguel Magdalena

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Reviewed 22 April 2014

We have been to many city hotels and did chose the H10 London Waterloo because o the location, price and customer ratings.
When I am rating Hotels and Restaurants, I try to be objective and fair and I will try to make this as fair as possible. After check in, we receive the card for the room. Then the door did not open and somebody from maintenace had to get it fixed. The room was ok but some of the electric sockets did not work. After two days the main entrance had to be open manually since somthing brook down and could not get fixed for another two days. The service in general was average and it looks like nobody was resonsible for anything. So the atmosphere was rather cold. On the other hand, Breakfast was great .In general, we will not consider this Hotel anymore. I will rate the restaurant of the Hotel in a separate rateing

  • Stayed: April 2014, travelled with family
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1  Thank Marcus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this reviewResponded 28 April 2014

Dear guest,

First of all, thank you for staying with us and leaving a comment in Trip Advisor.

We would like to sincerely apologise about the issues you had during your stay.

We take all the critics on board, they help us to improve ourselves for all future guests. We have passed them to the maintenance department, which has already taken the actions in order to solve these issues.

Thank you for your words about our buffet breakfast. We are happy to know that you liked it.

We hope you will give us another go in the future, to show you what our hotel can offer for your needs.

Best regards,

Miguel Magdalena

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Reviewed 19 April 2014

We spent a few nights here while in London. The location is not perfect but OK. The hotel was nothing special. Rooms were OK. Device too. Still, I find nothing to argue why I should recommend this hotel for the price we paid. Even in London you can find better value for money.

Stayed: October 2013, travelled as a couple
Thank Carl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Public Relations Manager at H10 London Waterloo, responded to this reviewResponded 21 April 2014

Dear Carl,

Thank you for choosing the H10 London Waterloo Hotel for your stay and for sharing your feedback on Tripadvisor.

We would love you to give us another go in case you are planning visiting London in the future. Please, let us know that you have been in our hotel before and we will try to surprise you and improve your expectations.

Should that be the case, do not hesitate to check our website to get the best available rate for your room.

We cannot wait to accommodate you soon again.

Best regards,

Borja Ayllon
Public Relations Manager

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Additional Information about H10 London Waterloo

Address: 284 to 302 Waterloo Road, London SE1 8RQ, England
Phone Number:
Region: United Kingdom > England > London > London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#48 Spa Hotel in London
#81 Business Hotel in London
#107 Romantic Hotel in London
#118 Family Hotel in London
#162 Luxury Hotel in London
Price Range: £120 - £234 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 London Waterloo 4*
Number of rooms: 177
Official Description (provided by the hotel):
The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre. ... more   less 
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Also Known As:
h10 London Waterloo Hotel London

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