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“All you need”

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H10 London Waterloo
Ranked #217 of 1,069 Hotels in London
Certificate of Excellence
Ostend, Belgium
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“All you need”
Reviewed 30 May 2014

After visiting London several times and staying in different hotels every time, our search has ended. Next year it will be this hotel again. Location is good. Underground nearby and bus stop at the hotel.
Nice and clean rooms with very good beds and floor to ceiling windows. Bathroom with all that is needed (liked the shower...). Excellent breakfast with a good choice. Very friendly staff all over the hotel.
Free WIFI is always a plus. Bit slow sometimes, but it's free...

Room Tip: Higher floors for the view ...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mario V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Public Relations Manager at H10 London Waterloo, responded to this review, 1 June 2014
Dear Mario,

Thank you for sharing your experience with us on tripadvisor.

We are glad we can become your regular place to stay when visiting London. Please, let us know next time you visit us to offer you our best deals and enjoy of the best available room.
Moreover, why not joining our H10 club to enjoy of few more privileges?

See you soon,

Best regards,
Borja Ayllon
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3,177 reviews from our community

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Traveller tips help you choose the right room.   Room tips (531)
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English first
Manchester, Connecticut
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 May 2014

I stayed in this hotel for 5 days during my first-ever trip to London. Check in was effortless and the room was clean and comfortable. My biggest complaint is that there was a good deal of noise in the hall, amplified by a large space between my door and the floor leading to the hall. Stuffing a towel in the gap solved the issue. The full breakfast buffet (which I chose to pay extra for) was excellent but the lines to get in were a bit long and time-consuming.

Room Tip: Sleep quality was compromised by the noise in the hallway.
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  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcijo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this review, 29 May 2014
Dear guest,

Thank you for taking time to share your experience at the H10 London Waterloo.

I am pleased to hear that you had a comfortable time at the hotel and that you enjoyed our breakfast, as we strive to provide the best service possible.

I am sorry to hear about the noise you encountered and I have passed on this information on to the relevant departments to ensure that we find ways to resolve this issue.

Kind regards,

Paul Wongartorn
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Welwyn Garden City, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 May 2014

The hotel is very nicely decorated and all facilities are new and clean

The view from the rooms over the city are great, especially at night

The rooms are spacious with a good shower and bathroom, and have comfortable beds

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah-J-S83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this review, 26 May 2014
Dear guest,

Thank you for taking time to share your experience at the H10 London Waterloo.

I am delighted to hear that you found our hotel to be stylish and comfortable, as we strive to provide our guests with the most relaxing of stays and we are please to have met your expectations.

We hope to see you again soon!

Kind regards,

Paul Wongartorn
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Worcester, United Kingdom
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 May 2014

Stayed for two nights at a special offer price. It's a good hotel. Really comfy bed. Lovely. Probably would not have wanted to pay normal price though, to be honest. It's my third time there, so they must be doing something right. Did not have the hotel breakfast - £18 a time, far too rich for me, I'm afraid. Found decent places to eat nearby though. Had a 12th floor room - top floor - which was a bit on the small side but perfectly fine. Small signs of wear in the room but still quite stylish. Why are hotels not leaving enough milk/sugar for drinks? Views to the Shard and City were a bonus. Staff really good, really helpful. Welcome drink of fizz idea was great but couldn't accept because it was only just after lunchtime and had a meeting later. Disappointingly, flowers in reception are plastic!

Room Tip: Not sure I can add much here of any help. Every time I've stayed has been fine.
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mick063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this review, 26 May 2014
Dear guest,

Thank you for taking time to share your experience at the H10 London Waterloo.

I am pleased to hear that this is your third visit at the hotel and that you enjoyed the views over the Shard and the City. We strive to provide our guests with the best possible experiences during their stay and I am happy that we have met up to your expectations.

Thank you once again for your comments, and we hope to see you again on your next visit.

Kind regards,

Paul Wongartorn
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 May 2014

Stayed at the hotel for 3 days for a very special occasion - my partners 30th. The hotel was nice but the biggest failure was the staff and the lack of good customer service. The lighting in our room blew on the second night. It took them 2 HOURS to respond to us and we were left in the dark for even longer waiting for the issue to be resolved. I took my complaint up with the manager who consistantly ignored me, didnt answer any of my questions and refused to take any of my calls. After 5 months of trying to get hold of him they offered me another room however as this was a special occasion they knew i couldnt take them up on the offer as I wasnt going back to London anytime. They were IGNORANT, had NO customer service skills, POOR response times, a total LACK of empathy. They pretty much took my money and ran. So so dissappionted as the hotel was nice and so was the cleaning staff.

Room Tip: Make sure that you get a room that functions!
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  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tracie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this review, 27 May 2014
Dear guest,

Thank you for taking time to share your experience at the H10 London Waterloo Hotel. We strive to provide the highest level of service to all our guests, and I am disappointed to hear about what has happened during your visit. We have taken this information on board and we will ensure that all the points you have mentioned are rectified with immediate effect.

Kind regards,

Paul Wongartorn
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Level 2 Contributor
6 reviews
Reviewed 21 May 2014 via mobile

Wonderful hotel. Great location with a short stroll to waterloo. Great staff great rooms and wonderful view of the london city line! Only down side is the beds are not to great but its not like they are terrible. Just a little worn out. Great breakfast too !

Stayed August 2013, travelled with friends
Helpful?
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this review, 26 May 2014
Dear guest,

Thank you for taking time to share your feedback during your recent visit to the H10 London Waterloo.

I am delighted to hear that you had a wonderful time at the hotel and that you found the staff and the breakfast to be great, as we strive to provide the highest level of service to all our guests.

Thank you for the comments regarding the beds. We have passed this information on to our housekeeping team who will ensure this is improved for future guests.

We hope to see you again soon!

Warm regards,

Paul Wongartorn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang Island, Malaysia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 May 2014

We booked two rooms as base for event in London for ourselves and parents. They took early delivery of some flowers and put in room for our arrival, and let us check in a little earlier to fit with our schedule. Breakfast was a nice selection of classic continental, english + Spanish twist. Rooms were comfy with good shower + great views all round of centre of London. I'd recommend H10 to friends and look to stay there again for a central London weekender!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stylisticdisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this review, 26 May 2014
Dear guest,

Thank you for sharing your experience at the H10 London Waterloo.

I am delighted to hear that you had a great time at the hotel and that it met up to your expectations. We strive to provide the highest level of service and breakfast to all our guests and we are pleased to have achieved this during your stay.

We hope to see you again on your next visit!

Kind regards,

Paul Wongartorn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about H10 London Waterloo

Property: H10 London Waterloo
Address: 284 to 302 Waterloo Road, London SE1 8RQ, England
Phone Number:
Region: United Kingdom > England > London > London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#50 Spa Hotel in London
#81 Business Hotel in London
#107 Romantic Hotel in London
#118 Family Hotel in London
#166 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — H10 London Waterloo 4*
Number of rooms: 177
Official Description (provided by the hotel):
The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre. ... more   less 
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Also Known As:
h10 London Waterloo Hotel London

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