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H10 London Waterloo
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Reviews (3,444)
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1,868
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All reviewslondon eyespanish chainlambeth northold victhe imperial war museumon arrivalrooftop barwelcome drinkfloor to ceiling windowscity viewmodern hotelbreakfast was amazinghigh floorcoffee machineexcellent hoteldeluxe roommini bar
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Reviewed 17 June 2014

Have stayed here several times when travelling to a London suburb for work. It is conveniently located close to Waterloo station and my comuter train. It has a great breakfast, sparkling wine upon arrival and a view that can not get much better! I was a bit disappointed at one point when they started renovating their fitness/sauna facilities without notifying people on their website.

  • Stayed: February 2014, travelled on business
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Thank AndersTRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded 18 June 2014

Dear guest,

Thank you for taking time to share your experience at the H10 London Waterloo and for being a frequent user of our hotel. We are delighted to hear that this is your choice of stay as you find it easily accessible for you to get to work.

I am happy to hear that you had a good time at the hotel. We aim to provide the best service and breakfast to all our guests and we are pleased to have met up to your expectations.

I would like to apologise for the inconvenience regarding the renovation of the spa facilities, and would like to assure you that this is almost complete and that we will soon be publishing photos of our lovely new terrace bar.

See you again on your next visit.

Kind regards,

Paul Wongartorn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

This is an ideal hotel to base yourself when seeing the sight of London.
Very close to London Eye,Big Ben Westminster and much more.
The hotel itself is really modern and very clean,the staff are lovely and very obliging also really good choice of food at breakfast.
The room we had was lovely with a large bed (very comfortable) a good size bathroom and floor to ceiling windows with great view!
Can not fault anything

Room Tip: The higher the better!!
  • Stayed: June 2014, travelled as a couple
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Thank elainenickson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded 18 June 2014

Dear guest,

Thank you so much for choosing the H10 London Waterloo Hotel for your stay and to share your experience on Tripadvisor.

I am delighted to hear that you had a wonderful time at the hotel and that we have lived up to your expectations. We are happy that we provided a high level of service to you, as we strive to achieve this on a regular basis.

We hope to see you again soon!

Kind regards,

Paul Wongartorn

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Reviewed 15 June 2014

This is a fantastic Hotel. We had a great weekend stay at this Hotel. The bedroom was very nice, a good size, and the shower was fantastic.
The breakfast was very good, with a wide variety to choose from.

  • Stayed: June 2014, travelled as a couple
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Thank annemariewestend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded 17 June 2014

Dear guest,

Thank you so much for taking time to share your experience at the H10 London Waterloo Hotel.

I am delighted to hear that you had a wonderful time at the hotel. We strive to provide the highest level of service to all our guests and we are thrilled to hear that we lived up to your expectations.

We hope to see you again soon!

Warm regards,

Paul Wongartorn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

This hotel is clean and modern and the staff were pleasant and helpful. We were welcomed with a complimentary glass of Cava which was lovely after a hot and sticky journey down from Yorkshire.

We were staying on the warmest night so far this year and the underfloor bathroom heating was fully on and the air conditioning was not working so despite a very prompt, yet failed attempt to fix things, we were located to another room. Unfortunately, the air con' continued to struggle but a helpful maintenance guy finally got it fixed and we had a much better second nights sleep.

Self service buffet breakfast can often be disappointing with rubbery eggs and various burnt offerings but the quality and selection at H10 was excellent, not just the full English but a choice to suit most foreign visitors. The waiting staff, again, were pleasant, hard working and efficient.

Overall a very good experience, and one I would like to repeat.

  • Stayed: June 2014, travelled as a couple
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Thank missdixon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded 17 June 2014

Dear guest,

Thank you for sharing your experience at the H10 London Waterloo.

We strive to provide the highest level of service to all our guests, and I would like to apologise for the issues occurred in your first room. I am delighted to hear that we fixed the issues for you to ensure that you got a good nights sleep for the rest of your stay.

Thank you for the comments regarding the breakfast. We aim to provide the best in London and I have passed this information on to the relevant departments to ensure that we improve on these issues mentioned.

See you again on your next visit!

Kind regards,

Paul Wongartorn

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Reviewed 13 June 2014

I would definitely stay here again. The staff are friendly and pay exquisite attention to detail. Great location, clean, affordable. The buffet that was included in the rate was also impressive. A winner.

  • Stayed: May 2014, travelled on business
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Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded 17 June 2014

Dear guest,

Thank you for taking time to share such nice comments regarding your visit to the H10 London Waterloo Hotel.

I am delighted to hear that you had an excellent time at the hotel and that the staff are friendly and pay attention to detail. We strive to provide the highest level of service and I am pleased to hear we achieved this with you.

We are also pleased to hear your comments regarding the breakfast, as we aim to provide the best in London.

See you again on your next visit!

Warm regards,

Paul Wongartorn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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