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“Outstanding!”

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H10 London Waterloo
Ranked #218 of 1,067 Hotels in London
Certificate of Excellence
Bournemouth, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Outstanding!”
Reviewed 20 February 2011

Fantastic hotel, just 5 minutes walk from Waterloo Station. Staff are attentive and friendly. Quality service. A welcome glass of bubbly upon arrival. The room was modern and well equipped with quality surroundings and good views. Very clean! The bed was comfy and you can control the temperature in the bedroom. The breakfast was self service from 7am-11am (Sunday). A huge choice from juices, coffee, tea, different types of milk, cereals, breads, pastries, fresh fruit, yoghurts, cheese, ham, fish and the full english. All were constantly replenished and again all areas were immaculately clean. We couldn't fault the hotel at all. Very impressed.

  • Stayed February 2011, travelled as a couple
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Helpful?
Thank luckygirl93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Vienna
Level Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 18 February 2011

What a great hotel! We found this hotel extremely pleasing. The design is absolutely great, modern, convenient but still very beautiful. That is, if you are inclined towards a more minimalistic and slightly functional style.
We were even more fascinated as we got an upgrade to the suite on the 12th floor. Huge windows along the suite, with a great view over south London. Rooms on the other side have a view of the London Eye.
If you also enjoy a little bit of a mediterranean flair, then this hotel is just right. As it belongs to a Spanish hotel chain, you can notice a Spanish influence, most notably at breakfast – which is really top notch. Enjoy a full English breakfast, massively increased in quality due to Spanish favourites such as Tortilla Espanola, pan con tomate and tarta de Santiago. And all this is served with Nespresso coffee if you like.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank andiiiiiiiiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 February 2011

The h10 is very close - 10 mins or so walk - from Waterloo station. Very easy to find. A Modern hotel, and still has a lot of the 'new' feel.

Had to wait for check in staff to finish their chat before we could check in. On finding our room were disappointed with the size - very small. The modern bathroom was tiny - although nice to have a bath.Shaving mirror was hanging off of the wall. Main mirror in the bedroom also hanging off at an angle, but in such a strange position it couldn't be used anyway. Sliding wardrobe doors noisy and ill fitting. Nice to be able to open the windows for air, but too noisy outside to be left open ( well this is in a busy area so no surprise ).
Very little information in the room about it's facilities. We eat out in a local restaurant as we were not informed about the on site hotel restaurant on level 1.
We did use the bar in the evening, but the poor bar lady was by herself serving many customers. I will say that she was very friendly and apologetic about the wait.
Generally, this hotel is about being in a good location for Waterloo, Southbank etc. Staff are very friendly. It feels rather like nice people 'playing' at hotels.
We only stayed for one night, but will not use the hotel again.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Edition10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carnoustie, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 February 2011

Stayed 4 nights in Feb

First experience of the hotel - was that front door is really difficult to open - however once you get in, it is certainly worthwhile.

The attention to service from front desk, Cava on arrival; the restaurant waiting staff; bar staff ( special mention to Pauline) was excellent and very friendly.

Room was spotless and cleaned really well each morning.

The hotel is modern and has good double glazing - but it is located at St Georges Circle which is a busy junction so you will hear the noise of traffic on week days ( less so on the weekend) However the bed was very comfortable which made for a good nights sleep,

Breakfast Buffet was amazing - such choice ; hot traditional; Continental cheeses hams; Pastries and even cheesecake !!!

The location may be a problem for some - its 1 mile south of Big Ben - we like walking so not a problem for us - but I guess some people would rely more on taxis. Tube Stations are not to far from the hotel - 400m to Lambeth North; 750m to Elephant and Castle and 900m to Southwark.

Free Wi-Fi - all areas.

In summary - you just get the feeling this is a well managed hotel trying to do all the right things.

PS - Must do trip if you are staying weekend, and love food - Saturday Morning nice walk to Borough Market - organic and international food on sale - real experience.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank EwanMcGuire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UAE
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 February 2011

checked in for 2 night stay, new hotel and team. room tiny with 2 small single beds. Not able to change over to double for either that night nor the first night. They do not understand twin room is not a standard room type in uk, in Spain perhaps (bring your belt if you want to stretch out!) After a very nasty experience with duty manager I walked out (as a hotel manager myself a first) Arrogance never seen before). Complaints are ignored whether verbal or written to either hotel or the Hq in Spain. Dont waste your money in a tiny expensive room with beds for 4 year olds and management that treats you as an idiot for asking for a regular double bed. These guys belong on Holidays from Hell Costa del sol. Very pleased to be found the park plaza at waterloo overlooking the houses of parliment for LESS!!! Perfect stay there.

  • Stayed February 2011, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank kercom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 11 February 2011

Ok well, we got there early for check in and that was no problem-offered a glass of cava so thatwas nice too.
Got given a room on the third floor (despite asking on booking for a room as high as possible) as soon as we got in we realised it had no bath and two single beds pushed together (again despite asking for a double on booking) so we went back to reception and asked again for what we had originally asked for-a DOUBLE room as high up as poss, we got given a room on the ninth floor with lovely views and a bath this time (although a reduced size one-typical in London) but still no double bed! Apparently they had none available, but this isn't good enough if they had of told us this on booking we would have gone
elsewhere-bearing in mind we had also paid for a 'deluxe' room! We questioned that it was a deluxe room as have stayed in other hotels in London and this was not up to the standard.
Supposed to have an ironing board in the room, but had to call reception for it, maybe a small thing but they start to add up, also had a great hairdryer in the room but when plugged in you couldn't reach the mirror! Expected a bit more space (yes we know it's London) but it was cramped for a deluxe room!
The breakfast was nice but more continental than anything and it wasn't any better than Weve seen at lower starred hotels.
We are a couple in our late 20's and not 'complainers' but the rooms are small for two people, not comfortable for a couple with two single beds-with two single duvets!! Would probably only recommend this for business people.
Oh and make sure you know your roomie well!! as the bathroom just had a frosted glass door which also did not completely shut in both rooms we got given ;)
Not the worst hotel in the world but didn't have a great experience here, they didn't even ask us if we had enjoyed our stay! Just felt very impersonal. Won't be going back.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Ladyalv84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
3 reviews
Reviewed 9 February 2011

My wife and I stayed here for a week with 10 friends at the end of January, 2011. We arrived at 8 am in the morning on a Saturday and they had rooms ready for us by then. Hotel is very clean, quick 5 minutes walk to Waterloo station, quiet, and a fantastic breakfast buffet. The gym is small (as expected). This place is a great value.

  • Stayed January 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PS160005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about H10 London Waterloo

Property: H10 London Waterloo
Address: 284 to 302 Waterloo Road, London SE1 8RQ, England
Phone Number:
Region: United Kingdom > England > London > London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#47 Spa Hotel in London
#81 Business Hotel in London
#107 Romantic Hotel in London
#118 Family Hotel in London
#165 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — H10 London Waterloo 4*
Number of rooms: 177
Official Description (provided by the hotel):
The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre. ... more   less 
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Also Known As:
h10 London Waterloo Hotel London

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