It is my custom, late evening, to call into the 1st floor bar for a quiet drink before catching a train home. The regular bar staff greet me with courtesy and organise my usual Pink Gin without delay.
Friday 28th February was an unfortunate experience - after watiing 10 minutes to be served I departed and shall not patronise the Charing Cross Hotel ever again. If the bar staff had been my employees (I'm CEO of a major Company) they would have been dismissed instantly, without reference, and escorted from the premises by Security Officers. They need to go back to "Training School" to learn better.
The Floor Manager expressed little interest when I complained and the best thing to say about the Duty Manager, when summoned, is that he is incompetent.
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