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“Ok but improvements needed” 3 of 5 bubbles
Review of Simply Rooms & Suites

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Simply Rooms & Suites
Ranked #557 of 1,086 Hotels in London
Certificate of Excellence
1 review
“Ok but improvements needed”
3 of 5 bubbles Reviewed 6 June 2012

When we arrived at the hotel our room wasn't ready (even after check in time) was given another room which upon entry found dirty towels in the shower one again not a great start. The room was ok but the fact that we couldn't get any cutlery because we wasn't booked into a executive room was pointless. Also found that the designer toiletries was just a liquid soap not exactly as designer as described.

  • Stayed June 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Cv1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Bhimji, General Manager at Simply Rooms & Suites, responded to this review, 17 August 2012
Dear Guest,

Thank you for thoughtfully sharing your feedback on trip advisor, we have noted your observations on your experience with great concern.
I have noted your feedback in detail an shared with department heads to initiate corrective measures.With regards to cutlery and crockery, I would like to inform you that is only available in executives and suite rooms. We do have this room options available upon seeing the reception.Please may I request you to treat this incident in isolation and let it not mar the impression of the hotel, as it is our earnest endeavour to provide you with highest level of service and ensure that your stay with us is most comfortable. Do let us know when you plan to visit next, as I would be delighted to look after your stay personally.
We value your feedback as it is feedback from esteemed guest like yourself,which assist us to review our systems and procedures in striving for better service
My team and I look forward to your continued visit and take this opportunity to assure you our best attention at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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234 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Toronto
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 May 2012

Okay, I have to say that my stay here could not have been better. The front house staff, Nehal in particular, were so friendly and courteous I felt taken care of the entire time. The room, I had the studio suite which I guess is the top tier, was very chic and eco-conscious. There was a bit of a squeak in one part of the floor but it wasn't a problem for me--can't say if it bothered somebody below. The location is really convenient, especially if you plan to take advantage of the rental bike system, because there's a pick-up/drop-off point right near the hotel that always has bikes available. Because I made a mistake when I originally booked the room through Expedia, for a while it looked like I might have to pay for an extra night, but thanks to Nehal, Semyon, and the General Manager, the issue was resolved. Really, they showed me that they get it when it comes to customer service. Kudos to them & a hearty recommendation from this very happy guest! I will definitely tell people this is a great place to stay and at a very good rate.

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jack_Scratch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Bhimji, General Manager at Simply Rooms & Suites, responded to this review, 14 August 2012
Dear Guest,

Thank you for sparing time and posting your detailed review of our hotel on Trip advisor.

It is our pleasure to have you stay at Simply Rooms and suites,your generous compliments have been passed onto Ms. Nehal and Mr. Semyon for making your stay comfortable.
Your feedback is most valuable to us and we look forward to welcoming you back on your next visit assuring you of our best services and personalised attention at all times.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 27 April 2012

We booked a 4 nights stay with our young baby based on the great reviews provided. True enough, we liked the warm hosipitality provided by the staff and the location of the hotel. Food could be easily bought from nearby with delivery service, laundry shop nearby as well as Westfield shopping mall which is located 30 minutes walk away from the hotel.

Upon check in everything went on smoothly but found out that there is no evelator to move our pieces of luggage up. Luckily the reception staff offered a helping hand to move our stuff up. The room decor appears oriental and cosy but is real small to accommodate our stuff hence we have difficulty walking around the tiny room so is the shower room. The most annoying thing about the room is the creaky sound from the wooden flooring. That was the only problem that we faced during our 4 nights.

  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Petitv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Bhimji, General Manager at Simply Rooms & Suites, responded to this review, 14 August 2012
Dear Guest,

Thank you for thoughtfully sharing you feedback with us on Trip Advisor.
it is our constant endeavour to give our guests and indigenous experience at Simply rooms and suites.
Being a townhouse conversion, it is not possible to instal a lift into the property and has been made aware on our website as well. I am delighted that our passionate team made your stay comfortable.The highlighted issue of creaky floor sound has been addressed to the concerned department to avoid any future invconvinience.
We look forward for your next visit at Simply rooms and suites.
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Alessandria
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

Really close to West Kensington underground, the hotel is really nice, the room a little small but very comfortable, the staff polite and very helpful. Highly recommended!

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emanuele S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Bhimji, General Manager at Simply Rooms & Suites, responded to this review, 14 August 2012
Dear Guest,

Thank you for your wonderful comments about Simply rooms and suites.

I am pleased that your had a memorable stay and it is feedback from esteemed guests like you, which motivates us to strive towards excellence in delivering services.

We look forward to welcome you back at Simply rooms and stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
5 of 5 bubbles Reviewed 16 April 2012

I lucked into staying at this lovely hotel and enjoyed every second. The hotel is located in a quiet backwater yet is not far from Olympia and Earls Court.

The rooms are delightfully decorated, well appointed, quiet and clean. The staff are a joy and I would thoroughly recommend staying there.

Room Tip: It is very difficult to find negatives. There is no lift, so if you have a room on the top floor you...
See more room tips
  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Bhimji, General Manager at Simply Rooms & Suites, responded to this review, 14 August 2012
Dear Guest,

Thank you for your review regarding your stay at Simply rooms and suites.

I am glad to note that you had a wonderful experience with us. your kind words of appreciation have been conveyed to our team. Your feedback is invaluable and we look forward to welcome you back and every endeavour will be made to ensure that Simply rooms and suites becomes your home when visiting us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

We chose this hotel due to several reasons: strong ratings on here, great area to stay in (Kensington - which is not too tourist-y), and terrific rates. The place didn't disappoint in locale at all - very close to two main train stations (West Kensington and Olympia) and very easy to get to once you're coming from Heathrow (off the Piccadilly line). Also, the neighborhood is quiet, a big plus for me.

Our room felt like a little apartment which was terrific. I strongly recommend getting one of the suites, as it has charming views, great windows to feel the fresh air come in, and overall a spacious experience. The bathrooms are a bit small, but it's London, so it is what it is.

Two thumbs up, would stay here again.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CristianSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Bhimji, General Manager at Simply Rooms & Suites, responded to this review, 13 August 2012
Dear Guest,

Thank you for sparing time and posting your review of our hotel on Trip Advisor.

I am happy to note that you had a pleasant stay with us and the services extended by my team were to your satisfaction.Your invaluable feedback helps us and inspires us to strive harder for excellence.

We value your patronage and look forward for your continued visits and take this opportunity to assure you of our best attention and services at all times.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 7 February 2012

I'll keep it brief with facts. Nature of visit - Romantic getaway, 2 days.
-Unrivalled politeness
-Very genuine staff
-Spotlessly clean room
-Great location
-Fantastic amenities (massive TV, Kitchenette, safe in room to name a few)

Now the even better bit. Rung for prices late at night, 11:30 maybe. offered discount if booked before midnight because concierge was changing, got upgraded room for standard price.
Now for the AMAZING bit - when we arrived the same GENTLEMAN i booked over the phone with was at the desk. while checking in he said "we're really quiet, have ANOTHER upgrade FOR NOTHING"

In all my travels and hotels stayed in, I've never known such lovely people. Now that is how you give top customer service and more importantly as a business WIN REPEAT BUSINESS.

Could not rate this place any more highly on any subject. Staff/building/amenities/locations everything,. Magnificent. My partner and I shall DEFINITELY be coming back here again. Other hotels are dwarfed by this little treasure. I would be more than happy to testify their excellence to enter reviewer or magazine anywhere. The extra touches of customer service just set this place light years apart from anywhere. book it up. you will NOT regret it!!! ^_^

Room Tip: if you get the executive business suite, get room 4. its on the front of the building disconnected f...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Guy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H_Bhimji, General Manager at Simply Rooms & Suites, responded to this review, 13 August 2012
Dear Guest,

Thank you for posting your detailed review regarding your stay on Trip advisor.

I am glad that you had a wonderful experience with us.Your kind words of appreciation have been conveyed to our team, for whom it would a be a tremendous source of inspiration.

We look forward to welcome you back at Simply rooms and suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Simply Rooms & Suites

Property: Simply Rooms & Suites
Address: 21 Avonmore Road | Kensington and Chelsea, London W14 8RP, England
Region: United Kingdom > England > London
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette
Hotel Style:
#337 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Simply Rooms & Suites 4*
Number of rooms: 15
Official Description (provided by the hotel):
Simply Rooms & Suites is a part extended stay property located in convenient Olympia, Kensington. We are a brand new property as of 2010 with chic modern design bedrooms and suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com and Priceline so you can book your Simply Rooms & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Simply Rooms And Suites
Simply Rooms Hotel London

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