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“Good facilities, good staff, good value”
Review of 9 Hertford Street

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9 Hertford Street
Ranked #48 of 847 Speciality Lodging in London
Certificate of Excellence
London
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“Good facilities, good staff, good value”
Reviewed 26 October 2012

High quality serviced apartments which make a wonderful base for visiting London.

Location: If you know London you'll know straight away that this is a great location; if you're not familiar with London well trust me, Mayfair is a great base (which is why the area is so hugely expensive, even for London - the great and the good pick the best places). But even though you're in the heart of town this area, Shepherd Market, is like a cosy little self-contained village; you're minutes away from places like Park Lane, Piccadilly, Green Park, Bond Street and yet you're in a quiet little street with useful shops and great restaurants quite literally on your doorstep. But it's not a neglected backwater - taxis are plentiful so if you're aiming for somewhere a little further away (maybe Harrods or Buckingham Palace or Whitehall or theatreland) a taxi will get you there in a few minutes.

Facilities: The apartments are all similar, with slight variation in size at different costs, but all give you the key needs of a comfortable bedroom, an elegant sitting room, an adjoining dining room area, kitchen and bathroom; naturally these days you get wifi too. The top of the range flats have a generous covered balcony as well and big flatscreen TVs. To get the same floor area (admittedly somewhat more luxurious and with room service) you could go to the Dorchester a few minutes away and pay upwards of £4,000 a night. The website pictures are accurate; slight variations in furnishing styles between different flats but the pictures don't mislead. The sitting room is big enough easily to accomodate a fold-away bed if you need to sleep three (and the fold-away is actually rather comfortable) and the dining table seats four elegantly, six sensibly. And in the kitchen, if you're staying for a few days, it's good to have a dishwasher and a washing machine and a microwave and an oven. But if hard work using any of these is not your thing you can eat at a good restaurant or pub or get a takeaway, or drop stuff off at a same day dry cleaners, all just moments away, or leave the used cups for the maid to wash. Which leads to the staff ...

Staff: You get a family feel straight away from a patient, welcoming, hard-working team. At times you might have to wait a few minutes to get help (this is a small establishment so if the enormously helpful concierge is helping someone else for a moment you need to be patient) but it seems nothing is too much trouble. The maids are equally helpful and keep your flat clean and tidy every day.

Problems: Well there aren't any serious problems at all. If you want to be picky you could say you don't get much of a view from your balcony (but you could always wander off for a walk to see the sights). If you've a flat at the front and you like open windows then occasionally you might hear over-happy drinkers on their way to a club, but you hear that pretty much everywhere in London. You migt be very unlucky and stay on a day when the lift is out of service when your room is on the 4th floor (yes, you've guessed - it did once happen to me). You're unlikely to be able easily to book for a single night.

Summary: All in all I'd recommend Hertford St - I stay there for a week each month and I've had few problems and a consistent welcome. For the visitor to London it's ideal in so many ways and it's most unlikely you'd be disappointed choosing it for the comfort and you'd unquestionably be delighted for its location.

Room Tip: I find it's worth paying a little extra for a room with a balcony (and it's a spacious balco...
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  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank incomfort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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118 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 October 2012

Back at 9 Hartford street, it was such a pleasure to be back in these familiar grounds once again, my third time here and I love it! As soon as you get in, a warm welcome and a feeling of calm and warmth is the first thing that grabs you. Huge flat, splotless, comfy bed and the staff could not be more helpful and efficient. Location is perfect, could go aywhere I wanted on foot and Hyde Park 2mns away is an amazing "garden" to have so nearby. Highly recommended.

  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Laure012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2012

I traveled on business and enjoyed the quiet and spacious flat where I held a couple of meetings. The team was very charming and helpful. The concierge organized taxi transfer, theatre tickets and was very helpful.
5 minutes walk from Green Park tube station/ Hyde Park...

Room Tip: Bedroom and lounge had two large screen TVs
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LIran_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 October 2012

I couldn't recommend this place enough! I booked a week end away from home for our wedding anniversary. The suite was very spacious, quiet, and the manager had left a card and small present to congratulate us. The bedroom was huge with a massive and super comfy bed...the living room was classy and enormous. There were two big tvs- one in the living room and one in the bedroom- the kitchen is well equipped and there is a lot of storage. But the best part is the service- the General Manager- whose name is Aude- was exceptionally helpful giving us plenty of tips for places to eat, visit, travel tips and was generally very smiley and welcoming. This is far better than any 5 star hotel- much more intimate. The staff really make you feel special and relaxed. We felt rejuvenated when we left and headed for a delicious breakfast only a stone's throw away in Shepherds market and then walked through Hyde Park to Selfridges...

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth171010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 August 2012

Ideal location for the tube and buses at Green Park, and handy for a walk in the Park or for heading off to tour around the West End. The friendly team are welcoming and most helpful. On each stay, the apartments have been spotless, the beds comfortable and kitchens well-equipped - just the ticket for independent travellers who don't need 'hotel' services. A great place for visitors on business or for leisure !

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 August 2012

Just wonderful, so nice to come back to 9 Hertford Street again. The staff are so friendly, helpful and welcoming. Rooms are spotless and peaceful. We had drinks on our own balcony then wander out for more drinks and dinner, so great to find so many restaurants a few minutes walk away. Though the hotel feels secretly tucked away in a tranquil spot the tube and London attractions are but a minutes stroll away. Could not have been better.

Room Tip: Be nice to the staff and they will be nice to you in return.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank saramax89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 August 2012

We recently stayed here for our wedding anniversary and had a wondeful time. The area is very special with many great places to eat and drink. Our classic apartment was large and very well equipped, but the main reason we will return is the staff. They were so helpful when we locked ourselves out of our apartment in the middle of the night. Can't recommend it enough and next time we'll try the Prestige apartment.

Stayed August 2012, travelled as a couple
Helpful?
1 Thank Andrew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about 9 Hertford Street

Property: 9 Hertford Street
Address: 9 Hertford Street | Mayfair, London W1J 7RJ, England
Region: United Kingdom > England > London > Mayfair
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #48 of 847 Speciality Lodging in London
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — 9 Hertford Street 4*
Number of rooms: 14
Official Description (provided by the hotel):
When you travel regularly, the comforts of home seem far away. In London, 9 Hertford Street can be your home. Our serviced apartments, in the very heart of Mayfair, offer the convenience of a luxury hotel with greater privacy and less formality. Whether you stay one night or several weeks, on business or vacation, 9 Hertford Street can be your home away from home in London. Our apartments are situated in historic Shepherd Market, one of London's most prestigious areas, and are just a short walk from Buckingham Palace, Piccadilly, West End theatres, galleries and shops, the finest restaurants and stunning Royal parks. ... more   less 
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