This is nearly the worst hotel I have ever stayed in. Booked in the middle of Wimbledon fortnight so had to pay £250 for a double room. Had called ahead to say I would be checking in late and to ensure my room was ready. I only booked as it said on their web site 'Newly refurbished'. Well the only thing that was new was a lampshade in reception, the rest of the hotel was a nightmare. Old shag pile carpet from the 70's, varnished pine twisted spindle stair case, black scrapes and marks all up the walls where cases have been bumped up. I arrived late to find blaring music and a receptionist on his mobile behind the desk. He didn't look up or speak. I was surrounded by stacks of water and coke crates, 40 loaves of white bread and various sacks of dirty washing and piles of paperwork. Nice ! I told the receptionist who I was and took payment from me and shoved the room key in my hand and the only words he spoke was to tell me not to smoke in the room. By this stage I knew it wasn't going to improve. I found the room at the top of the hotel, opened the door to find a tiny room with three low single metal camp beds with filthy bedspreads on them, the towel in the bathroom, yes just the one, was marginally larger than paper kitchen towel but no thicker ! It was grey and hard. The phone should have been in a museum, the desk and chair were definitely out of the local charity shop and the curtains looked like rags at the window. I went back to the 'helpful ' man at reception to ask where my double room was. He pointed at the seat in reception and said 'wait there' . 20 mins later, time now 1am, there was no sign of him so I went back to the room to get my bags convinced he was sorting the right room out. No he was trying to push the three camp beds together to make a double, my bags were left in the hall and there were mattresses and bedding everywhere. I told him this was unacceptable and he told me to like it or lump it ! I had no choice but to walk out at that point choosing to sleep in my car rather than in this horrific hotel. I had to drive back there the following day, exhausted from no sleep, to get a refund as this couldn't be done over the phone. The hotel Manager was very apologetic and nice, offering me a free stay to make up for my experience . Sadly I had to explain that he would need to pay me to stay there.
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