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Best Western Seraphine Kensington Olympia Hotel
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Reviews (476)
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All reviewshigh streetcarphone warehousecontinental breakfastrooms are smallboiled eggsthe royal albert hallsingle roomyogurtrain showertube stationcold meatsreception areafirst floorjunior suitefive minute walkcouple of nightsan overnight stay
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244 - 249 of 476 reviews
Reviewed 11 March 2014

Stayed for one night and booked two rooms. We parked at the Copthorne Tara Hotel just five minutes away down a side street. Booked this through Parkatmyhouse. Cost £35 for 33 hours of parking! Downside to tne hotel is that they don't have twin rooms so my two adults daughters had to share a standard double bed. Also, we had rooms at the back - 214 and 215, noise from air con units outside kept us awake with window left open. Air con in room but switched that off. Room very compact but very well equipped with comfy pillows and duvet - bed a bit firm for me though! Shower room although small had high standard fixtures and fittings with a superb shower. All was absolutely immaculately clean - good for someone like me who likes everything spotless!! Continental breakfast, pastries, cereals, fruit, cold meats, ham, cheese and fruit juices, loads of it! We paid £80 per room, which is good considering we were 2 minutes away from Kensington High Street tube station. Ten minutes walk to the Albert Hall and about fifteen minutes to Hyde Park. Staff very friendly and helpful.

Room Tip: Ask for a side room overlooking Abingdon road, should be quieter away from the High Street and the outside aircon units at the back.
  • Stayed: March 2014, travelled with family
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2  Thank Welltravelled123-0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

Booked hotel for a city break to London with wife, very clean, and modern room, quite small however. Problem with electrical sockets near the only mirror - there wasn't any, problem for anyone who uses hair styling equipment...! Staff were good, however and an extension lead was provided. Some neighbouring room noise, again sorted by staff. Would use again if in Kensington area..!

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with Best Western GB
2  Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

This was the first time we stayed in the Seraphine Kensington Olympia and found it to be an Excellent hotel with first class service , our room was very clean and the staff were really helpful and polite . Would Recommend this hotel.

  • Stayed: February 2014, travelled with family
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2  Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this reviewResponded 10 October 2014

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 207 9385 911.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN Seraphine Olympia Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2014

Great position five minutes walk from Kensington high street station this is a great base to explore London from. It isn't fancy but is very clean and tidy with a lot of thought put into the design. Room was small but everything very well thought out. Staff were friendly and efficient. Continental breakfast included which was excellent;loads of choice,great coffee, very fresh . Would definitely recommend.

Stayed: February 2014, travelled as a couple
3  Thank crabsallover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this reviewResponded 18 February 2014

Dear guest,

Thank you so much for taking time to provide feedback for your stay with us. Your feedback is important for us to improve quality of our products and services, so that our guests can feel comfortable during their stay.

Once again, I would like to thank you for staying with us and look forward to serve you in future as well.

Kind regards,
Arun Sharma
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

Hotel looks recently decorated and is very smart. The room and public areas are kept very clean and the staff are pleasant. I had a double room which was tiny. As a business user, not enough room to put laptops and documents as kettle etc in the way. Not enough sockets to boil the kettle and plug in laptop at the same time. If this room had two people in it would have been very claustrophobic. The room (114) was near the reception corridor and suffers from noise in the morning. Breakfast was a lacklustre affair of cheap looking meats, mini pastries, cereals, mini cheeses, toast etc with coffee and juice from machines. For £80 it was reasonably priced, but I'd probably choose somewhere else next time.

  • Stayed: February 2014, travelled on business
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2  Thank CarlandHel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this reviewResponded 18 February 2014

Dear guest,

Thank you so much for taking time to provide feedback for your stay with us. Your feedback is important for us to improve quality of our products and services, so that our guests can feel comfortable during their stay. We are boutique hotel and all rooms are different set and sizes.

Once again, I would like to thank you for staying with us and look forward to serve you in future as well.

Kind regards,
Arun Sharma
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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