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“Good for one night but not more”

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Best Western Seraphine Kensington Olympia Hotel
Ranked #123 of 554 London B&B and Inns
Sheffield, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good for one night but not more”
Reviewed 30 May 2014

Pros : Good Location, affordable, clean and nice breakfast

Cons : Did not find staff as friendly as stated in previous reviews, very small room for two people especially with luggage. Not recommended for long stay and most likely will not come back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 990bilalg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this review, 9 June 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at +44 (0) 208 6000 555.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN PLUS Seraphine Hammersmith Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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426 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
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English first
Penarth, United Kingdom
Level 5 Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 May 2014 via mobile

OK, so this hotel is located far down Kensington High Street, so you may want to consider whether the location of this hotel is ideal for you. It's about a five minute walk from the tube station, so not too bad, unless you have mobility issues.

This hotel is really great and superb value for money. Very clean and modern chic. The room was well equipped and a reasonable size for London. It was very well soundproofed from the busy High Street and my wife and I slept well.

Service was friendly and efficient. The staff were well trained and happy to give advice and even took our picture when we asked!

We'll be happy to stay at this Best Western again.

Stayed May 2014, travelled as a couple
Helpful?
3 Thank Justin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this review, 9 June 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 208 6000 555.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN PLUS Seraphine Hammersmith Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northumberland
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 May 2014

I have never actually submitted a review whilst still staying at a venue, but, the courtesy, kindness, friendliness & professionalism here is worth the effort! This hotel is small but perfectly formed, other than the lift, spotlessly clean and a staff that actually appear to be happy in their work. We will be returning.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank foodfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this review, 9 June 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 208 6000 555.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN PLUS Seraphine Hammersmith Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bali, Indonesia
Level 4 Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 20 April 2014

This hotel is such a great little find! Located right in Kensington High street within walking distance to everything; Kensington Gardens, Tube stations, shops and restaurants. The room was cozy but perfectly appointed, you want for nothing. Windows open up onto the High Street so that you can see what's happening and take in the fading summer sun. Across the road there is a PERFECT cafe for breakfast, or you can eat in at the hotel restaurant (we always opted to eat out). Such a great little find, we loved it!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CJM101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this review, 9 June 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 208 6000 555.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN Seraphine Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 April 2014

Great location on Kensington High Street. I had a single room, which was small, but not the smallest I have had in a London hotel!. Very clean, friendly staff. I was at the front of the hotel, and despite sleeping with the window open, traffic noise didn't disturb me. Continental breakfast is included in the price (as is Wifi), but I didn't have it, so can't comment. I would stay here again.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cadleeson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this review, 9 June 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 208 6000 555.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN Seraphine Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 April 2014

The Best Western Seraphine Kensington Olympia Hotel was such a great find!

It is located right on Kensington High Street a couple of minutes walk from the tube station, and across the road from a bus stop. There is a Waitrose a couple of doors down which is very handy, and there are many restaurants and shops within the vicinity.

My friends and I stayed in a room with a large queen/king sized bed and a single. Whilst it wasn't the biggest room, space wasn't an issue for us. It was impeccably clean and very well appointed. The shower was absolutely fantastic as it was so powerful with a rainwater head fixed to the roof. There were tea and coffee making facilities and a good television.

The breakfast was very pleasant with everything one could have wanted (the usual continental affair).

What made the hotel really excellent in my eyes was the quality of the staff. From the moment we arrived, they went out of their way to be courteous and helpful. At one point, I asked if they had any shoe polish, and the man at reception spent 15 minutes looking until he eventually found some for me. They also very kindly arranged for us to check out late with no extra charge or fuss.

I would highly recommend this hotel to anyone looking for a bright, modern, clean and extremely welcoming central London stay. I seriously doubt one could find a better value hotel of this standard anywhere else in Kensington.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this review, 9 June 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 208 6000 555.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN Seraphine Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Denmark
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 March 2014 via mobile

Lived there for three nights. The room was small but very nice, modern and clean. Breakfast was small but good to. Didn't miss anything.
It's located on Kensington high street wich have the subway and many nice big stores, so you don't really have to go to Oxford street to shop! When i go to London again i would book this hotel! :)

Stayed March 2014, travelled with friends
Helpful?
1 Thank pearldk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this review, 10 October 2014
Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 207 9385 911.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN Seraphine Olympia Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Seraphine Kensington Olympia Hotel

Property: Best Western Seraphine Kensington Olympia Hotel
Address: 225 Kensington High Street, London W8 6SA, England
Region: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #123 of 554 B&Bs / Inns in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Seraphine Kensington Olympia Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
Ideally located on High Street Kensington, just a few minutes’ walk from the High Street Kensington Tube Station, this modern, intimate chic hotel overlooks Holland Park and is in the vicinity of Kensington Palace and Gardens and is the perfect choice for either a pleasurable few days holiday or short business trip. In the surrounding area of the hotel one can find stylish shops, bars and restaurants. Art galleries, the Natural History and Science Museums, Hyde Park, Buckingham Palace and The Royal Albert Hall are just a few of the many attractions which are located within walking distance of the hotel. The hotel is very close to Olympia and Earl’s Court Exhibition Centres. All guests staying at the hotel get free entrance to the Connoisseur Casino, which is located near the hotel. All our rooms, which are all individually designed, offer the ultimate facilities that one would expect from a hotel of this quality. All rooms have complimentary High Speed Internet access and WIFI, laptop size safe deposit box, full en-suite facilities with bath or shower, IPOD docking system, TV Entertainment system, Tea & Coffee Making facilities, air conditioning, telephone, triple glazed windows, desk, electronic door locking, opening windows and hair dryer. ... more   less 
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