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“Excellent stay - Best staff i have encountered”

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Hotel Indigo London Tower Hill
Ranked #78 of 1,076 Hotels in London
Certificate of Excellence
Reviewed 27 January 2014

Me and my girlfriend stayed here in January and I must say it did not disappoint. We checked in at 1 o clock and the room was already made for us. On the checkout the receptionists were full of smiles and very helpful. When entering the room we were impressed with the size and style of the room. The bathroom was very modern but did not have a bath. The TV had sky sports 1, 2 and 3 which is important to some people(including me). The mini bar is stocked with complimentary soft drinks and is refilled once emptied. The cleaners didn't knock on our door once and when returning to our room after a long day in London it was spotless. The breakfast was very nice too. Will be returning.

  • Stayed: January 2014, travelled as a couple
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1  Thank nathan a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this reviewResponded 24 February 2014

Dear Guest,

Thanks for the positive observations and remarks. We’ll make sure the staff gets to hear them. We’ll also make sure your next stay will be just as pleasant or even more pleasant.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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556 - 562 of 1,309 reviews

Reviewed 27 January 2014

Slightly nondescript building - in fact I went past it once without realising. Inside however, typical Hotel Indigo interiors, with bright colours and imaginative use of furnishings. Immaculately maintained throughout, and room was large, bright and well-equipped. Friendly staff.
It felt a little out of the way, and on a Saturday night just before Christmas both the area and hotel were very quiet. However, several bus routes stop just outside and it's not far from the underground.
There was no bar menu available, so no sandwiches or lighter options on offer. In fact the bar staff went off duty at 22.00 - perhaps because there seemed to be few guests - but they did point out that I could have ordered another drink from reception.
Breakfast next morning was good quality, with hot items cooked to order.
I thought the rate I paid represented very good value for Central London, and I certainly aim to stay there again before too long.

  • Stayed: December 2013, travelled solo
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Thank PMc23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this reviewResponded 24 February 2014

Dear Guest,

Nice of you to note and to put into not so many words what Indigo really is. Not too striking from the outside but great within! And thank you too for observing that we have the alternatives for the little inconveniences that there might be and that’s why our clients return. We look forward to your return as well.

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Reviewed 16 January 2014

Most Friendly welcome and staff, amazing rooms with unique designs and modern and clean.
Close to tower bridge and the beautiful views of the area. We were so impressed with the professional, but personal staff, as we arrived from the US after a 9 hr flight and met up with our daughter who lives in London and the hotel was so gracious to keep our bags until checkin.
We would definitely stay here again. Highly recommend.

Room Tip: couldn't delete pool/fitness...........but for an overnight or a few nights.......Great and Clea...
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  • Stayed: December 2013, travelled with family
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Thank TrevandJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this reviewResponded 29 January 2014

Dear Guest,



We’re glad we made a good impression to make you want to stay with us again. Thank you for highly recommending Indigo.

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Reviewed 13 January 2014

Chose this hotel because of the reviews on trip advisor and we were not disappointed. Friendly, welcoming staff on reception who surprised us with a free upgrade to the Tower Suite. The room was immaculate with excellent facilities, free wifi for our devices, 2 tv's, free non alcoholic mini bar, Nespresso machine.
This is our favourite hotel we have stayed in in London and we have stayed in quite a few, many of which were more than twice the price. Excellent hotel experience.

Stayed: January 2014, travelled as a couple
Thank Rangers L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this reviewResponded 29 January 2014

Dear Guest,



We’re glad you’ve found us to be your favorite hotel while in London. That’s what we aim for, to make every client’s stay an excellent experience!



Thanks!

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Reviewed 12 January 2014

The best word to describe this hotel experience is: GREAT. The hotel staff is beyond friendly and very helpful and interested. The location is perfect: close to tube and dlr and the neighborhood is very interesting with contemporary and historical buildings. Different coffee shops, restaurants, small shops and things to help your stay are very close.
The room is not very big, but is very well decorated and has all the confort you may imagine. The heater/ar-conditioning works perfectly; the bed and pillows are great; they offer bathroom amenities from Avene; there's a nespresso machine available with capsules free of charge, just as the tea, biscuits and minibar.
We had a lovely stay and I really hope to come again in a next time.
Great job, Indigo!

  • Stayed: January 2014, travelled as a couple
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Thank Verena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this reviewResponded 29 January 2014

Dear Guest,



Great review as well! Thank you. We really try our very best to give you the best. We’ll make sure you get the best again when you come next time.

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Reviewed 12 January 2014

Hotel Indigo is owned by the same group as Thai Square (previous review) and whilst I can see a similar hand in the decorations etc., the service, value and customer care is so much better and makes you realise just how poor our meal was at the former.

We booked for one night but extended it to two a day or so before arrival, with no issues and at a competative price. Having stayed at several Holiday Inn Express and Holiday Inns recently - all part of the IHG - where the service was indifferent and breakfasts inedible, it was wonderful to be greeted by name, offered a newspaper of choice and free, easy to use internet (unlike a recent stay at The Crowne Plaza, Marlow, where the complimentary internet would not work, I had to pay to use it and then no apology!).Reception staff at the Hotel Indigo were extremely friendly, efficient and competent and are a credit to the hotel.

Our room was a pleasant surprise, with modern furnishings, wooden floor and complementary cold drinks, snacks and a "Nespresso" coffee machine. A perfect start and how all small modern hotels should be. Aveda products in the bathroom, bathrobes and slippers and large, fluffy towels just added to our experience and the fact that the room and bathroom were so clean and very quiet makes us happy to return at any time.

The choices for breakfast were excellent and the price was as expected for London; sausages of quality, lightly scrambled eggs and bacon grilled to perfection., The two staff on duty could not have been more helpful. When we left were asked whether we wanted to leave bags - no prompting - and given a really warm send off.

At an average of £129.00 per night (and I have paid this much at The Holiday Inn Express, Victoria for a substandard room and breakfast - see review) I cannot recommend Hotel Indigo, Tower Hill, too highly.

Thank you for making our stay so memorable - we will return.

  • Stayed: January 2014, travelled as a couple
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Thank Skippy50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this reviewResponded 13 January 2014

Dear Guest,

We cannot also thank you enough for the very objective and generous review. Very ego boosting! We’ll make sure the entire staff will get to hear about your comments.

We surely look forward to your return.

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Reviewed 11 January 2014

Who wants to drive home or take public transport after a night in London. But the challenge is finding a good hotel within budget and walking range of your function. Indigo ticked all the boxes. The bonus was that the staff were so polite, friendly and helpful, particularly Tomas who helped me with a problem I had with the room. He sorted it and we had a great night. What more can you expect.

Room Tip: The standard room only has a 4'6" bed which is cosy but not for me. If you want a king size...
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  • Stayed: January 2014, travelled as a couple
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Thank samuel04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this reviewResponded 13 January 2014

Dear Guest,

You really put down all our good qualities in your review: convenient location, cost-effective, great service, and friendly staff. Thank you! What else can we say.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Indigo London Tower Hill

Address: 142 Minories, London EC3N 1LS, England
Phone Number:
Region: United Kingdom > England > London > City of London , East End / East London
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #78 of 1,076 Hotels in London
Price Range: £117 - £274 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Indigo London Tower Hill 4*
Number of rooms: 46
Official Description (provided by the hotel):
Ideally located near Tower Bridge and the Tower of London, Hotel Indigo London Tower Hill is just a stone's throw away from all of London's transportation links and so eminently suitable to both leisure visitors and business travellers alike. ... more   less 
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