I stayed at The Corinthia some 5 months ago and wrote a review then. During that visit, not everything was as it ought to have been for a 5 star property - there was room for improvement. Upon my recent return, I found that everything worked like clock work. It was truly flawless.
Service was exceptional at all levels in the restaurants, bar and reception. It was clearly obvious that all the staff had made a real effort to improve on the areas where I had commented upon in my earlier review and now there was a perfect understanding of a guests' needs and more importantly anticipating it before one had to ask.
Special mention must go to the staff in the breakfast room who made such an improvement from my last visit. They really behaved like true professionals in their field surpassing my expectations of service standards. Their recollection of my preferences from my previous visit simply floored me. There was no necessity to remind them of what I wanted for breakfast during my weeks' stay, they politely checked if my preferences were the same each day.
The staff have managed so well to pull off what The Four Seasons and The Mandarin Oriental Hotels are so renowned for - guest recognition - this time without exception they all had it nailed down.
As on my first visit, Domenico and his staff at the Bassoon Bar were just simply fantastic, making me feel at ease and relaxed upon my return after hectic days at the office. The Managers Michelangelo, Maud and Renaud were ever so gracious and always checking to ensure that all was in order. Special mention also to Head Concierge Daren who obtained a ticket for War Horse, which I thoroughly enjoyed. The Concierge team was fantastic and did not bat an eyelid to my ever demanding and constant requests. - Thank you.
One other noticeable change, perhaps since I recognize them now; is that there was always a clear visibility of Management at all times, whether one was in the restaurant or public spaces; unobtrusive though but keeping a watchful eye over service standards.
Bravo for the improvements and exceptional attention to detail and service.
- Official Description (provided by the hotel):
- 294 exceptionally designed and spacious bedrooms and suites, among the largest in London, offering outstanding views of the River Thames, London Eye and Trafalgar Square. A specialty seafood restaurant, a modern British restaurant, a destination bar and a world class Spa, ESPA Life at Corinthia. Corinthia Hotel London will offer guests a lavish retreat in timeless beauty in a historic yet vibrant location. ... more less
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