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“Fantastic service”

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Corinthia Hotel London
Ranked #18 of 1,063 Hotels in London
Certificate of Excellence
Ruislip, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic service”
Reviewed 29 April 2013

My husband and I stayed there for his birthday last Saturday and had a truly amazing time. It was my second visit and I emailed the hotel beforehand to tell them that it was my husband's birthday and they arranged a beautiful cake in his favourite flavour and a bottle of champagne.

When we arrived the check in was prompt and flawless, with a very personal welcome.

The room was beautiful and very spacious and the bath with tv was my personal favourite.

We had lunch in the lobby lounge, drinks in the Bassoon Bar, dinner and breakfast in the Northall.

The breakfast buffet was my personal favourite, but the food was good in all of the restaurants.

This hotel is a good 5 star with good facilities, but for me it was the exceptional service that really makes this hotel stand out. Everyone from the doormen to the waitresses and barmen bend over backwards to help you no matter who you are.

The 24 hour check out is also an excellent unique feature which they have refined since my last stay.

All in all, a class hotel in a fantastic location.

Can't wait to return.

Room Tip: All rooms are good value, but enjoy upgrading to get bath tv.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loverofluxury090906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 2 May 2013
Thank you for taking the time to post such a glowing review of your stay with us at Corinthia Hotel London, we feel very privileged that you chose to share your birthday celebrations at the hotel, and it sounds like you had a most enjoyable stay. We are always most pleased to hear great feedback on our service standards, all of our team pride themselves on always going the extra mile to exceed our guest’s expectations, and fulfil our Craftsmanship of Care training and policy. All of our rooms are beautifully spacious and come complete with en-suite marble under-floor heated bathrooms with separate rain showers and huge bath tubs with built in LCD-TV as standard. It is pleasure to hear you had the opportunity to enjoy many of the facilities the hotel has to offer, lunch under the iconic Baccarat 1001 crystal chandelier is quite magical, then dinner in our best of British The Northall restaurant serving seasonal produce with views to the River Thames is a fabulous treat. The extensive buffet breakfast served in The Northall, offering a wide range of options from cold platters to a full English is exceptional and has become a destination meeting point. The pre-bookable flexible check-in/check-out policy has proved to be particularly popular and is a unique offer from any London hotel. We are really pleased you can’t wait to return as we can’t wait to welcome you back.

Kind Regards, Matthew Dixon, General Manager
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English first
Kenilworth, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 April 2013

Just back from a fabulous weekend at the Corinthia to kick off my 40th birthday celebrations. From booking to check out the experience was perfect. A very special thank you to Louisa and Nuno for making our stay extra special after back and forth emails, each responded to quickly and professionally.We stayed in an Executive Family Room with 2 double beds, a beautiful bathroom with a seperate shower and a lovely balcony overlooking the courtyard.
Upon arrival at the hotel at 4am my car was whisked away with without any fuss and we were directed to reception where check in was friendly, efficient and simple. Our bags were carried to our room and we were greeted with a bottle of chilled Champagne, a Happy Birthday chocolate cake, fresh fruit and a personalised note wishing me Many Happy Returns and that we enjoy our stay. We definitely did !
The 24 hour check in/check out is amazing and unique in London I think - we requested a 3am check in (we were running late) and a 7pm check out all of which was confirmed without any hesitation or fuss and no extra charge....wonderful and condusive to a relaxing weekend, thank you.
Unfortunately we didn't experience any of the hotels bars or restaurants (next time definitely !!) however the hotel is stunning and in a perfect location. We were seeing a matinee at the National - few steps to the Jubilee Bridge with stunning views of the London Eye and Parliament and within 10 minutes were at the theatre. We also ran out of time so we didnt use the Spa either...next time.
I'm now on a mission to find another 'excuse' to visit London and stay in this beautiful hotel - definitely won't stay anywhere else, it is exquisite !

If it's understated luxury and impeccable service that you are looking for - look no further, this is it !

Room Tip: We stayed in an Executive Family Room with two double beds, a really decent size and lovely balcony...
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 2 May 2013
Thank you for taking the time to post your very kind review of your family stay at Corinthia Hotel London, it certainly sounds like you celebrated your birthday in style, we feel very privileged that you chose to share it with us. Our bookable flexible check-in/check-out policy has proved immensely popular especially, with overseas visitors for early arrival or late departures. The hotel is ideally situated for the leisure or business traveller, and has lots of activities for families on the doorstep, including the London Eye, the Aquarium, boats to Greenwich from Embankment pier and Trafalgar Square, as well as being within walking distance of over thirty West End theatres and opera houses. We are sorry you did not get the opportunity to enjoy many of the facilities the hotel has to offer, including out two International restaurants, Bassoon bar for bespoke cocktails or our next generation ESPA Life spa, but that does give you a reason to come back to London and visit us again soon.

Kind Regards, Matthew Dixon, General Manager
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Washington, District of Columbia, United States
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 April 2013

We want to thank the staff at the Corinthia Hotel for making our anniversary trip to London so memorable! Starting with booking our hotel, I immediately sent an email requesting, if possible ,a room with a city view. Within hours I received a reply from the hotel saying they would do their best to accomodate us. And boy, did the! We got an amazing room with a beautiful view of the London Eagle Eye. The hotel itself is beautiful, but the staff makes it even more special with their attentiveness. They remember your name! The rooms are elegant and spacious. We had dinner at Northhall restaurant and the food was excellent. The lobby bar was great and they have a very cute patio with 2 fireplaces, which we used while sitting outside one chilly night. Staying there was one of the highlights of our trip. The only thing that would've made it better was it we had been able to use the spa, but hopefully we'll come back one day. Cannot recommend highly enough!! Do not hesitate to book!!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 29 April 2013
Thank you so much for posting a glowing review of your stay with us at Corinthia Hotel London, it certainly sounds like you had a very memorable anniversary. The position is quite spectacular, and we are really pleased the team were able to accommodate you with a room with a view overlooking the London Eye and River Thames. Your comments regarding the attentiveness of the staff is most pleasing, especially as we pride ourselves on our “Craftsmanship of Care” policy. We are very pleased that you had the opportunity to enjoy so many of the facilities the hotel has to offer, dining in The Northall, which offers the best of British seasonal fare all personally selected by our award winning chef, Garry Hollihead, from sustainable sources; and to relax in The Courtyard in front of a roaring fire is a genuine pleasure and a unique offer for a central London hotel. We very much hope you do join us again soon when we look forward to introducing you to ESPA Life at Corinthia spa and to try our modern Italian restaurant Massimo Restaurant & Oyster Bar. Wishing you both once again a very Happy Anniversary and thank you for choosing to celebrate it in the Corinthia Hotel London.

Kind Regards, Matthew Dixon, General Manager.
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Bali
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 April 2013

My wife and I enjoyed 9 nights at the Corinthia in March. Rooms very well appointed with quality fittings and our deluxe king room had an interesting street view with no noise to disturb sleep. We had a superb meal in Massimo (roast plaice was delicious!). Very impressed with Darren and his concierge team and the doormen were the best we have come across anywhere in the world. If we had a criticism it would be of the Bassoon Bar which we felt was very lacking in atmosphere, certainly compared to the Beaufort and American bars in the Savoy where we had stayed on our last visit to London, perhaps because there was very few people on the couple of occasions we tried it. Drinks were overpriced we felt.
But overall we loved the hotel and it's very convenient location and would stay again.

  • Stayed March 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank indofish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 26 April 2013
Thank you for your kind review of your stay at Corinthia Hotel London, we appreciate all of your constructive feedback. How lovely to enjoy a nine night stay with us, it sounds like our Front of House team exceeded your expectations in looking after you during your visit and went above and beyond in their call of duty. We will pass on your compliments and comments to Darren and the team. The hotel is indeed very convenient for both the business and leisure traveller, adjacent to a central transport hub, within walking distance of many of London’s historic sights, and over thirty West End theatres and opera houses within a mile radius. Our spacious rooms are appointed with only the very best quality fixtures and fittings with the option of an inward looking courtyard or an external street view, both of which are very quiet. We are very disappointed that you did not enjoy Bassoon, we hope on your next visit that you have the opportunity to try the Massimo Bar, Northall Bar or try a drink in The Lobby Lounge during the evening. We very much look forward to seeing you soon, when our doormen will welcome you with a smile once again.

Kind Regards, Matthew Dixon, General Manager
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Alexandria, Virginia
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 April 2013

I cannot fault this hotel - the location just off Trafalgar Square was perfect, the staff attentive, the ambience elegant. The bathrooms are huge and the beds comfortable. I can't wait to return - this will now be my top recommendation for a luxury hotel in London.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vicki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 25 April 2013
Thank you for posting a review of your stay at Corinthia Hotel London. The location of the hotel is ideal for both the leisure and business traveller, it is within walking distance of many of London’s iconic sights, over thirty West End theatres are within a mile radius and we are adjacent to the transport hub of Charing Cross rail and Embankment tube stations. Our bedrooms and sumptuous marble bathrooms are amongst the largest of central London hotels and all are highly appointed with the very best fixtures and fabrics. We very much appreciate your recommendation and look forward to receiving you on your next visit.

Kind Regards, Matthew Dixon, General Manager
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London, United Kingdom
Level Contributor
509 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 429 helpful votes
Reviewed 23 April 2013

I have never stayed here, but previously have enjoyed a wedding dinner in Massimo's, the Italian restaurant, which was excellent.

Recently I entertained a party of 7 friends to Promenade Theatre at the Corinthia. This is where you are whisked around the hotel as part of the plot in a theatrical experience where you individually are the centre of attention. I had feared cringe inducing audience participation, but this is much more subtle and not to be feared - you and your guests certainly have much to discuss over a lively dinner afterwards. I had booked Massimo's once more and the hotel gave me a theatre menu deal, which was very well received by our party.

Otherwise, the experience of seeing this wonderful hotel via Promenade Theatre confirms the 5 star status. The Corinthia have an exciting Artist in Residence programme, so watch out for other intriguing entertainment that they intend to put on !!

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Lieutenant_Feraud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 25 April 2013
Thank you for your review of your theatre and dining experience at Corinthia Hotel London. The Artist in Residence programme has proved to be an enormous success and we are really pleased you had the opportunity to be part of it. We are really pleased your party enjoyed their dinner in Massimo Restaurant and Oyster Bar and were able to sample the excellent pre and post theatre menu. Keep an eye out for our next Artist in Residence venture, details to be announced shortly. We very much look forward to welcoming you to Corinthia London soon, perhaps to experience some of our Afternoon Tea or The Northall on your next visit.

Kind Regards, Matthew Dixon, General Manager.
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cambridge
Level Contributor
85 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed 22 April 2013

Returned to the Corinthia for the second time last weekend and had another great stay. The hotel is special in every way. We were looked after extremely well and the staff were, once again, excellent.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank tobyandsophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 25 April 2013
Thank you for your review of your stay at Corinthia Hotel London, we love welcoming back return guests. We appreciate your kind feedback regarding the Corinthia, and especially your comments about the team. We are very much looking forward to welcoming you for a third visit, when we may once again exceed your expectations.

Kind Regards, Matthew Dixon, General Manager.
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Additional Information about Corinthia Hotel London

Property: Corinthia Hotel London
Address: Whitehall Place, London SW1A 2BD, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 1,063 Hotels in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Corinthia Hotel London 5*
Number of rooms: 294
Official Description (provided by the hotel):
294 exceptionally designed and spacious bedrooms and suites, among the largest in London, offering outstanding views of the River Thames, London Eye and Trafalgar Square. A specialty seafood restaurant, a modern British restaurant, a destination bar and a world class Spa, ESPA Life at Corinthia. Corinthia Hotel London will offer guests a lavish retreat in timeless beauty in a historic yet vibrant location. ... more   less 
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