Fabulous building, lovely decor. Such a shame our experience was damaged by levels of management skills. Having sepcifically requested a King bed, we arrived to a suite with twin beds. We were assured that we would be moved and we left for our evening appointment only to arrive back to the same room and the twin beds pushed together. Other small matters made matters worse.
We booked a Spa treatment only to find that my own appointment was cancelled at the very last moment. The reception desk told me that their staff member was taken ill, my wife having already gone to her appointment was told thet I was taken ill during my treatment!! Clearly we were not being told the truth, not good.
Despite all of this, the hotel is a lovely place and we will give it another try as everything else was good. Mr. Moroni was good enough to be very gracious and made his apologies and we will certanly go back.
- Official Description (provided by the hotel):
- 294 exceptionally designed and spacious bedrooms and suites, among the largest in London, offering outstanding views of the River Thames, London Eye and Trafalgar Square. A specialty seafood restaurant, a modern British restaurant, a destination bar and a world class Spa, ESPA Life at Corinthia. Corinthia Hotel London will offer guests a lavish retreat in timeless beauty in a historic yet vibrant location. ... more less
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