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“Disappointing Afternoon Tea ”

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Corinthia Hotel London
Ranked #16 of 1,067 Hotels in London
Certificate of Excellence
London, United Kingdom
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Disappointing Afternoon Tea ”
Reviewed 25 January 2014 via mobile

Having just read the last review on afternoon tea maybe they had an off day when we were there ? We were really looking forward to a family tea at the Corinthian last weekend after being shown to a very nice table we were given menus . It said that the assorted sandwiches are served on speciality breads! What in fact turned up was boring plain white & wholemeal bread ,the sandwiches were very bland the scones were nice but the cakes were very disappointing one would expect more for £200 for four of us with a glass of champagne each .The only saving grace was the excellent service

Stayed January 2014
Helpful?
9 Thank harper18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 12 February 2014
Thank you for posting a review of your Afternoon Tea in The Lobby Lounge at Corinthia Hotel London. We are very disappointed that in this instance we failed to exceed your expectations, and thank you for your compliments regarding the exemplary service. Your review has been forwarded to the Food & Beverage Director, and if you would like to contact me personally I would welcome the opportunity to address your concerns directly.

Kind Regards, Matthew Dixon, General Manager.
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Bangalore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 January 2014 via mobile

Its lovely hotel with all the old English charm , they upgraded me to a larger room ... Thoroughly Enjoyed my stay . very close to all the local attractions in case u want to stroll around after work....

Stayed January 2014, travelled on business
Helpful?
1 Thank arvindnachaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 6 February 2014
Thank you for posting a review of your stay at Corinthia Hotel London. We are exceptionally pleased you enjoyed your stay, and that we were able to upgrade you. The hotel is within walking distance of many of London’s must see sights, near to some of the world’s best shopping, and adjacent to a lovely local park and St James’ Royal Park if you enjoy a walk after work. We very much look forward to welcoming you on your next visit to London.

Kind Regards, Matthew Dixon, General Manager.
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Helsinki, Finland
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 January 2014 via mobile

I work and stay in hotels for living, and typically always interested to see and learn from colleagues who had a nice budgets,great designers, craftsmen and fit out specialist at their disposal. The Corinthia Hotel London is hands down one of the best luxury hotels I stayed in, superbly renovated. The hotel room has a calming effect on you. The color scheme, layout and attention to detail is sublime. One of the most memorable bathrooms with excellent lighting in the walk in shower. The bedding and sleeping experience was first class truly luxurious.
We tried the afternoon tea which was memorable. In fact we tried all their restaurants and they all were excellent, and of high culinary quality.
My only regret was that I missed the opportunity to visit the Spa, which I understand is one of the best in London.

Stayed February 2013, travelled as a couple
Helpful?
Thank samerik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 12 February 2014
Thank you for posting a kind review of your stay at Corinthia Hotel London. We very much appreciate feedback, especially from industry professionals. The hotel was designed by GA Designs, who have cleverly combined both the best of the original grand hotel features with modern design to produce a hotel for the twenty-first century traveller. The rooms are beautifully appointed with only the finest fixtures and fittings, and the lighting throughout the hotel has won many awards. Our larger than average bedrooms have Hypnos beds, with Pratesi linen, and Frette dressing gowns as standard, with ensuite marble bathrooms all with separate rainshowers, make for comfortable and luxurious stay. We are very pleased you managed to experience all three of our eating venues, the magical Afternoon Tea in The Lobby Lounge, the best of British fare in The Northall, and modern Italian cooking in Massimo Restaurant & Oyster Bar. We can’t wait to welcome you back, when you can have the opportunity to enjoy our award-winning ESPA Life at Corinthia spa.

Kind Regards, Matthew Dixon, General Manager.
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Reston, Virginia
Level Contributor
343 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 22 January 2014

We recently returned from London after staying 5 flawless nights at the Corinthia London. After staying at many high end hotels/resorts on previous vacations, (Ritz Carlton, Four Seasons, Jumeirah, St. Regis) I can without a doubt say the Corinthia London was the nicest hotel we've ever had the privilege of being a guest.

It started with our luxurious Jaguar sedan that picked us up at the airport and avoided most of the rush hour traffic. Our driver was professional and quite knowledgeable when it came to touristy questions.

Next, we checked in quite early as our red eye flight from the states came in around 6 AM. Typically most hotels will not allow a check in until later in the afternoon. To our surprise, our junior suite was ready the moment we walked into the hotel lobby. After a long flight such as ours, there is nothing better than having the room ready for a quick recovery nap before hitting the sites.

As for the room - there was a separate sitting area with ample seating, a desk, flat screen TV, mini bar and fridge. The bedroom itself was quite spacious giving us plenty of room for our suitcases and other belongings. The gargantuan flat screen TV came equipped with all the cable channels one could want. We even had a gorgeous balcony overlooking the courtyard. What truly set this room over the top was the bathroom. The Corinithia pays meticulous attention to detail as evidenced by the heated floor, dual head (one of which being a rain head) over-sized shower, spa like soaking tub, the largest TV I've seen in a bathroom, and exquisite marble flooring and counter tops. Also it should be noted that the interior designers who assembled the furniture, picked out the colors, designed the layout should be commended; it was tasteful, functional and everything we enjoy in a five star hotel (is it possible to give the Corinithia 6 stars?).

Another nice detail was the housekeeping service. When leaving our room we turned the "make up room" switch on and presumably the staff is notified electronically that we are leaving and would like service. Every time we left the room and came back they always had the room cleaned and ready for us. Their turn down presentation was also a treat, we definitely enjoyed seeing what surprises awaited us each evening!

Regarding the service, specifically the concierge: Months up until to arrival I had the pleasure of working with Max and his team. Not once did they fall through on a request or question I asked them. While their service was stellar via e-mails prior to our arrival, their in person service transcended any of our expectations. They knew us by name, knew our itinerary almost better than we did, consistently inquired how each meal/tour was and insisted they do everything possible to ensure our holiday was one to remember. One example of how they achieved such a feat was a brief conversation we had with them regarding one of our meals at Locanda Locatelli where the service at the restaurant was anything but praiseworthy. When we mentioned our disappointment to one of the concierge team members (I wish I remembered his name but it escapes me), the look on his face (and the two others who were happening to listen in) was that of being mortified. They were so upset we didn't have a fantastic meal and informed us they would be phoning the restaurant to speak with management and figure out why were were mistreated. We told them, it wasn't a huge deal and it didn't ruin our night, we just wanted to let them know it wasn't a place we'd return. But again, they insisted they follow up with the restaurant. Max's team went out of their way time and time again and instances like these illustrate their consummate professionalism. Many many kudos to the concierge team!

As for the rest of the hotel - The common spaces, bars, restaurant and gym were all immaculate and well maintained. We were too busy to take advantage of the spa but we did manage one quick work out session in the gym which had state of the art machines and had everything one needs when trying to get an excellent workout in on vacation.

In sum, I can't thank Corinithia enough for making our London holiday truly magical. We simply have one request, perhaps they could open a Corinthia hotel in America somewhere?

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LessWork M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 12 February 2014
Thank you for taking the time to post a detailed review of your stay at Corinthia Hotel London. We enjoyed reading all your kind comments and feedback, it certainly sounds like you had the most luxurious stay. We very much appreciate all of the attention to detail you have pointed out, especially as we pride ourselves on our Craftsmanship of Care, which extends not just to the finest fixtures and fittings, but exemplary guest services too. We are always most delighted to hear that the team have gone above and beyond to exceed every guest’s expectations, and we are especially pleased to read that you were truly looked after for the course of your stay, from being picked up by a beautiful Jaguar to check-out. The hotel was designed by GA Design, who have combined the best of the original detail with modern design and technology, together with our customer service standards produce a never to be forgotten experience. We are very pleased that you had the opportunity to experience so many of the excellent facilities that sets Corinthia London ahead of the competition, from the international restaurants with sustainably sourced seasonal ingredients to the award-winning ESPA Life at Corinthia spa. Your many kind compliments have been forwarded to the respective teams, who cannot wait to welcome you back as a regular guest on your return visit.

Kind regards, Matthew Dixon, General Manager.
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London, United Kingdom
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 January 2014

We came here for cocktails. The service was impeccable and they were willing to make cocktails not in the menu. Good selection of nibbles provided with the drinks. Lovely atmosphere with a live pianist.

  • Stayed January 2014, travelled as a couple
    • Value
    • Service
Helpful?
Thank 152Smarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 6 February 2014
Thank you for posting a review of your experience in Bassoon at Corinthia Hotel London. The bartenders enjoy creating bespoke cocktails to order, as well as offering some of the best cocktails in London from the main menu, and complimentary nibbles served as standard. There is live music nightly from 9pm, with an eclectic selection of musicians to add to the atmosphere. We look forward to welcoming you to Bassoon on many more occasions to come.

Kind Regards, Matthew Dixon, General Manager.
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Milan, Italy
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 January 2014

As an extremely active traveller I must say that without a doubt The Corinthia Hotel is the best hotel in London, if not one of the best in the world.

From the intelligent and elegant doormen to the efficient and polite front desk to the discrete bellmen, waiters and other staff not a moment was missed that made one feel like the most important person in the world.

Of course, at prices like these they most certainly should, but service at this level should never be dismissed no matter the cost - there are plenty of other hotels with the same prices that could never hope to reach the level of attentiveness that Corinthia achieves.

The hotel itself is unbelieveably beautiful (especially the floral arrangements). I loved spending a rainy English morning watching tv in the bathtub while nibbling the amazing (but pricey) breakfast.

I will most certainly return!

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danell M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 12 February 2014
Thank you for posting a glowing review of your stay at Corinthia Hotel London. We are delighted to read that you think that Corinthia London is the best hotel in London, and maybe in the world, that is indeed an accolade to be very proud of. We are always most pleased to hear great feedback about the time, especially as they pride themselves on our Craftsmanship of Care, and always strive to go the extra mile to exceed every guest’s expectations. We agree with you, our in-house florist consistently produces both the most beautiful and artistic arrangements, that provide a wonderful welcome to everyone who walks through our doors. We are very appreciative of your many kind compliments and cannot wait to welcome you on your return visit.

Kind Regards, Matthew Dixon, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 16 January 2014

My Partner and I stayed in the Corinthia Hotel on the weekend of the 28th Dec 2013. The hotel looked amazing with all of the Christmas decorations in white. The service from the moment you stepped into the lobby was just what I would have expected from a hotel of this calibre and thats just what we recieved. We had a deluxe room which was perfect, after wondering around London all day I just wanted to soak in the bath and watch the TV in my own littel world. The bed was huge and very comfortable. We met with some friends for breakfast in the hotel and we also enjoyed high tea..both of which I would recommend. Its also in a perfect location, close to Trafalger square, Soho, etc, you can walk anywhere, its perfect. When we left for the next stage of our European trip to Stockholm, before we knew it we had checked and our bags already in the cab as we walked out of the hotel...I would never stay anywhere else when in London but in this hotel. We will see you later again this year ...

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, 12 February 2014
Thank you for posting a glowing review of your stay at Corinthia Hotel London. What a special time to stay over the festive period, the decorations this year by our in-house florist were superb. We are delighted that you experienced exemplary service and we were able to exceed your expectations. The beautifully appointed rooms all have ensuite bathrooms with large baths with built in LCD-TV as standard, perfect for relaxing after a hard days sight-seeing. Our beds are supplied by Hypnos, with the most ergonomically comfortable mattresses for the best night’s sleep. We are very pleased you were able to take advantage of the extensive buffet breakfast served in The Northall, with a wide variety of foodstuffs to please any palate, as well as our charming Afternoon Tea served under the iconic Baccarat crystal chandelier in The Lobby Lounge, a must-do activity for any stay in London. We are very pleased that you plan to stay with us later in the year, as the team are very much looking forward to offering you a warm welcome.

Kind Regards, Matthew Dixon, General Manager.
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Additional Information about Corinthia Hotel London

Property: Corinthia Hotel London
Address: Whitehall Place, London SW1A 2BD, England
Phone Number:
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 1,067 Hotels in London
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Corinthia Hotel London 5*
Number of rooms: 294
Official Description (provided by the hotel):
294 exceptionally designed and spacious bedrooms and suites, among the largest in London, offering outstanding views of the River Thames, London Eye and Trafalgar Square. A specialty seafood restaurant, a modern British restaurant, a destination bar and a world class Spa, ESPA Life at Corinthia. Corinthia Hotel London will offer guests a lavish retreat in timeless beauty in a historic yet vibrant location. ... more   less 
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