Booked fo 2 nights in a de luxe room last week. Selected hotel on basis of good reviews and proximity to Royal Festival hall during tube strike.
We were a bit disappointed in the size of the room - we thought it would be larger but the bathroom was big but the room and bathroom were nicely appointed in high quality furniture /fittings. However we had a string of problems with the lighting, first the bathroom lights would not switch off and after the technician had fixed those we found it had upset something else because when we went to bed the bedroom lights would not switch off. A technician was sent again but to put the bedroom lights off he had to disable the bathroom lights completely - a bit of a fiasco.
The following morning on the way to breakfast (which was excellent) I left a note for the Duty Manger detailing the problems , when we went back to the room after breakfast the Duty Manager (Mr Arbona) had already responded. He offered us an immediate move to a suite which he took us to within 5 minutes. When we returned to the suite after lunch there was champagne , chocolates and fruit waiting for us.
So I have given the Corinthia 5 out of 5 despite the lighting problems because of Mr Arbonas swift response as soon as he was made aware of the problem.
I can also say that we found all the staff extremely helpful and friendly - especially the doormen.The public areas of the hotel especially the lounge and indoor garden were both comfortable and elegant.
- Official Description (provided by the hotel):
- 294 exceptionally designed and spacious bedrooms and suites, among the largest in London, offering outstanding views of the River Thames, London Eye and Trafalgar Square. A specialty seafood restaurant, a modern British restaurant, a destination bar and a world class Spa, ESPA Life at Corinthia. Corinthia Hotel London will offer guests a lavish retreat in timeless beauty in a historic yet vibrant location. ... more less
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