We stayed at the St Pancras Grand for a treat. When booking I took a sharp intake of breath at a price of 280 GBP per night. However, unlike most hotels I booked I did not realise that they did not include VAT so the total price was a whopping 330 GBP per night! I used their own site for booking, as it seemed as competitive as the others. Was pleased to see there was an early check-in box to be ticked and once ticked I was asked about my proposed check in time. I chose midday, to try and be reasonable. I had noticed that the hotel did not want anybody checking in until 16:00 but I was convinced in my mind this was a joke. As somebody who has spent at least one week per month in hotels over a 20 year period, I’d never come across this…… until now.
Arrived at check in a little after 12. Truly I did not expect a major drama over checking in. I was wrong. They said there were no rooms ready. I thought this a little odd (remember this hotel is right within a station – i.e. people coming and going the whole time) but accepted this and asked when a room would become available. You would expect most hotels to give you a seat with a glass of something whilst they sorted your room out. Not the St Pancras Grand. They simply said that I should give them a mobile number and they would tell me when my room would be ready. I mentioned the option of early check in on the website, and they told me that did not mean it was confirmed. When I mentioned the fact that they had all my details to inform me in advance it was not possible, they glossed over this. I started questioning how this could happen, as I needed to change and go out in the afternoon. The Front Office Manager then arrived and seemed to antagonise the situation by completely agreeing with the other receptionist rather than trying to diffuse the situation. She informed me that this was completely normal. I begged to differ from global experience. I asked if they could phone and get a time – they would not do this on the spot but simply said they would phone when my room was ready. Having paid for a 330 GBP room, I then moved on and got changed in the public toilet of the hotel………….
We eventually got to the room much later on. I was looking forward to seeing this opulent room in such a grand building. The room was a massive disappointment. I had requested a nice view on the website. The view I had (through a pathetically small window) was of a side wall of the British Library. As for the room, I honestly cannot see it was anything outstanding at all. In fact I have stayed in rooms of a similar size for 20% of this price within well-known British chains. Its true the bed was comfortable and there was a little more furniture. However the shower was situated within the bath, and the bathroom was generally very cramped. There was no fruit in the room or any sort of luxuries. It was actually extremely plain for the price.
We only had breakfast there. Thankfully the price was included. Granola, fruit salad, fruit juice, tea, coffee, omelette and eggs benedict for 56 GBP otherwise ! The omelette was so clearly a reheated omelette. I was amazed they would even do this – seen better and less rubbery omelettes at a well known fast food outlet with a golden M at the start !
This hotel does not deserve customers with the service levels it is offering. It will survive by default simply because of its location and its curiosity value. It is not good value for money – there are other hotels nearby where you could stay overnight, have a wonderful meal and still be left with plenty of money in your pocket. I can only urge people not to stay here.
- Official Description (provided by the hotel):
- Hailed as London's most romantic building, the St Pancras Renaissance Hotel is widely recognised as one of city's greatest Victorian landmarks. The 245-room hotel now boasts not only one of the most majestic staircases in Britain, but two bars & restaurants, a spa, a gentleman's grooming salon as well as some of the largest and most beautiful suites in the city. Our 5 star hotel is located at St Pancras International Station and is brimming with a fairytale facade that Sir George Gilbert Scott fashioned for the Midland Grand. Our hotel earns the ability to exceed every expectation while blending Victorian splendor with modern style and service. ... more less
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