This was an 80th Birthday treat for my father as he worked there for many years of his life when it was offices for British Transport Hotels.
The hotel is lovely, and the room and check in was fine. The guided tour was first class and if you get a chance to go on it with Roydon then I recommend you grab the opportunity with both hands.
However I very strongly advise you do not eat there.
There was immense difficulty in booking a table, and we managed it at the third attempt via the concierge. This was somewhat surprising as it was not particularly busy.
We booked for three, and were given a table for two with an extra chair.
On sitting down the table next to us asked for the manager, and on his arrival stated that they could put up with bad service or bad food - but not both. The table the other side of us then complained shortly afterwards.
Getting the order taken took for ever and the drinks even slower. An additional drink was then forgotten about, and finally arrived, but only after asking the manager.
The starter came - two of us had pate, and one soup. The pate was £9 plus service charge making it £10.35. I actually took a photo of it just to prove how small the portion was, and the fact that it came with less than half a normal slice of toasted bread. Despite specifically requesting bread with my mother's soup, it failed to materialise. Then eventually she got a roll.
The final straw was when my fish arrived, not overcooked, but burnt. At this point it was returned and cancelled.
In fairness they did apologise and gave my parents a glass of champagne.
Sadly though, my mother spent the night being sick - was she just unlucky and unwell? or was it the soup? Who knows but the fact that she felt fine after being sick could suggest the soup.
Never mind, having had the special meal ruined I assumed breakfast would be OK.
Wrong, apparently with the exception of the sausages it was all cold, and according to my mother the cereal tasted as though it had been on display for many days. As for hot coffee? Forget it - luke warm at best.
Please bear in mind they charge £29 per person for this.
On checking out I explained the situation, and was sked to put it in writing - a month later I got a poorly written reply, on an envelope handwritten, and extremely amateurish. They apologised, and offered my parents a cup of tea if they would like to call in!
So a lovely hotel, but a restaurant so bad as to be unbelievable.
To put it into context, I arranged a works Xmas meal the following week at the opposite end of the scale in the Toby Carvery. The food was infinitely better, more plentiful, and a fraction of the cost. The service was impeccable, and the oung waitress couldn't have been more attentive or efficient.
A real shame - would I stay there again? Yes - would I eat there again? No, I would rather have a luke warm MacDonalds!
- Official Description (provided by the hotel):
- Hailed as London's most romantic building, the St Pancras Renaissance Hotel is widely recognised as one of city's greatest Victorian landmarks. The 245-room hotel now boasts not only one of the most majestic staircases in Britain, but two bars & restaurants, a spa, a gentleman's grooming salon as well as some of the largest and most beautiful suites in the city. Our 5 star hotel is located at St Pancras International Station and is brimming with a fairytale facade that Sir George Gilbert Scott fashioned for the Midland Grand. Our hotel earns the ability to exceed every expectation while blending Victorian splendor with modern style and service. ... more less
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