My husband booked two nights for us at the St. Pancras Renaissance Hotel as a surprise celebration for our first wedding anniversary, which was a dream come true for me as I had wanted to stay at the hotel since it was restored two years ago. We were married at a steam railway centre and are both interested in trains and railway architecture so we had high expectations for this hotel, all our expectations were exceeded and we had the most perfect weekend!
My husband had booked a Chambers room, having checked with the hotel which rooms were in the original Midland Grand building, and he had emailed them to see if it would be possible to have a room overlooking St. Pancras station and the beautiful sculpture by Paul Day, as it was a special occasion and he knew how much I would adore the view. On check-in to the hotel we discovered that not only had they noted his request for a room with the station view but they had upgraded us to a Chambers Junior Suite in order to accommodate his request. This gave us, in our opinion, the best possible view in the whole hotel.
Saturday night we had dinner in the Gilbert Scott restaurant and were extremely impressed with the quality of food and service. If I am completely honest the food was much more plentiful and homely than we expected it to be, considering this is the restaurant of a top London hotel. We enjoyed a delicious 3 course meal which included ‘Mrs Beeton’s Barbeque Chicken’ and the ‘Mutton and Parsnip Pie’. We then went to the Booking Office bar for a cocktail (or two!) and we really enjoyed the live music and relaxed atmosphere. Try the 'Season Ticket' cocktail for something delicious and a bit different served in an old style tankard.
On Sunday we had a wonderful afternoon tea, which was part of the package my husband booked, and it was lovely to sit in the Hansom lounge area, within the lobby, enjoying delicious sandwiches and cakes while watching people going about their days.
There was one tiny mix up during our stay, which was that when phoning guest services on Sunday evening to double-check what time breakfast would be served until in the Chambers Club on Monday morning (Bank Holiday) we were told Midday. However when we arrived down to breakfast at 10.45am we were told it had finished at 10.30am. This didn’t cause a problem though, as the lovely member of staff on duty apologised for the confusion and said we could help ourselves to the hot food buffet as they hadn't cleared it away yet and then she brought us fruit juice and tea to drink.
We found all the staff to be very friendly, professional and helpful during our entire stay but honestly I wouldn't blame them if they feel a bit fed up at times considering the way that some people seem to think it's acceptable to speak to hotel staff, all I can say is that a little manners and a thank you goes a long way. This is the special kind of hotel and service that shouldn't be taken for granted.
Personally I’d just like to say a special thank you to Holly and Livia from Guest Relations and to Anka from the Chambers Club for their wonderful service; you are all a credit to the hotel.
- Official Description (provided by the hotel):
- Hailed as London's most romantic building, the St Pancras Renaissance Hotel is widely recognised as one of city's greatest Victorian landmarks. The 245-room hotel now boasts not only one of the most majestic staircases in Britain, but two bars & restaurants, a spa, a gentleman's grooming salon as well as some of the largest and most beautiful suites in the city. Our 5 star hotel is located at St Pancras International Station and is brimming with a fairytale facade that Sir George Gilbert Scott fashioned for the Midland Grand. Our hotel earns the ability to exceed every expectation while blending Victorian splendor with modern style and service. ... more less
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