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St. Pancras Renaissance Hotel London
Ranked #197 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 7 May 2013

My husband booked two nights for us at the St. Pancras Renaissance Hotel as a surprise celebration for our first wedding anniversary, which was a dream come true for me as I had wanted to stay at the hotel since it was restored two years ago. We were married at a steam railway centre and are both interested in trains and railway architecture so we had high expectations for this hotel, all our expectations were exceeded and we had the most perfect weekend!

My husband had booked a Chambers room, having checked with the hotel which rooms were in the original Midland Grand building, and he had emailed them to see if it would be possible to have a room overlooking St. Pancras station and the beautiful sculpture by Paul Day, as it was a special occasion and he knew how much I would adore the view. On check-in to the hotel we discovered that not only had they noted his request for a room with the station view but they had upgraded us to a Chambers Junior Suite in order to accommodate his request. This gave us, in our opinion, the best possible view in the whole hotel.

Saturday night we had dinner in the Gilbert Scott restaurant and were extremely impressed with the quality of food and service. If I am completely honest the food was much more plentiful and homely than we expected it to be, considering this is the restaurant of a top London hotel. We enjoyed a delicious 3 course meal which included ‘Mrs Beeton’s Barbeque Chicken’ and the ‘Mutton and Parsnip Pie’. We then went to the Booking Office bar for a cocktail (or two!) and we really enjoyed the live music and relaxed atmosphere. Try the 'Season Ticket' cocktail for something delicious and a bit different served in an old style tankard.

On Sunday we had a wonderful afternoon tea, which was part of the package my husband booked, and it was lovely to sit in the Hansom lounge area, within the lobby, enjoying delicious sandwiches and cakes while watching people going about their days.

There was one tiny mix up during our stay, which was that when phoning guest services on Sunday evening to double-check what time breakfast would be served until in the Chambers Club on Monday morning (Bank Holiday) we were told Midday. However when we arrived down to breakfast at 10.45am we were told it had finished at 10.30am. This didn’t cause a problem though, as the lovely member of staff on duty apologised for the confusion and said we could help ourselves to the hot food buffet as they hadn't cleared it away yet and then she brought us fruit juice and tea to drink.

We found all the staff to be very friendly, professional and helpful during our entire stay but honestly I wouldn't blame them if they feel a bit fed up at times considering the way that some people seem to think it's acceptable to speak to hotel staff, all I can say is that a little manners and a thank you goes a long way. This is the special kind of hotel and service that shouldn't be taken for granted.

Personally I’d just like to say a special thank you to Holly and Livia from Guest Relations and to Anka from the Chambers Club for their wonderful service; you are all a credit to the hotel.

  • Stayed: May 2013, travelled as a couple
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2  Thank curlygirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,413 - 2,419 of 3,438 reviews

Reviewed 7 May 2013

Nothing is perfect, so I will start by getting the nitpicking out of the way. LIke another recent reviewer, we were in a Chambers Suite, which supposedly comes with "personal butler service". We never saw hide nor hair of a butler, nor was any mention of this amenity made. I also agree with the other reviewer that the cheap instant coffee was a real drawback (the little sort-of-espresso-maker was fine, but we were provided two tins of nasty, icky, ersatz creamer (which was not replenished when the room was cleaned). However, they were happy to send up a little jug of single cream to the room, which made up for that. The room was very clean and tidy, but the cleaning had some odd little misses; I had left the empty bottle of water I had drunk from the minibar on the bedside table, and that was not removed; nor was the empty paper coffee cup. The room was quite noisy until one in the morning when the band stopped playing. I understand that they have been unable to get planning permission to put in double-glazing in the old part of the building, and I actually have sympathy with that, but earplugs would have been nice.

Otherwise - the building is lovely, the bed was divinely comfortable, service (other than the non-existent "butler") was superb and very responsive. The Chambers Club was nice and the staff were very attentive. The spa was lovely, although my daughter was disappointed with her massage because the masseuse insisted on chatting during the treatment. My masseuse, Janis (I think - pronounced Yannis) was fabulous. She gave me an excellent massage in perfect, blissful silence.

We were not hungry before going to the theatre on Saturday night, so had a room service meal when we got back and the food was delicious and promptly served. On the whole, we had a lovely time and I hope I have the opportunity to stay at the St. Pancras again sometime.

  • Stayed: May 2013, travelled with friends
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1  Thank Rosemary N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

The hotel is located above the St. Pancras/King's Cross rail station. You can take the Underground non-stop from Heathrow to King's Cross, walk up the stairs and across the street, and you're at the hotel. It couldn't be more convenient. This is also the station for the Eurostar to Paris. The hotel is fabulous! First class service, great history, 24' ceilings, wide hallways, several choices of restaurants, an open lobby great for people watching or having afternoon tea. The Barlow Chambers offer comfortable beds, spacious rooms, all the amenities. We will definitely stay there again.

Room Tip: Ask for a room away from the main road for a quieter stay.
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  • Stayed: May 2013, travelled with friends
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Thank HarleyTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

For travelers by train from the Midlands the location of this hotel is perfect. It is so convenient to catch an early train, drop off the bags at the hotel then take the tube to where ever. The check in and service is as you would expect from Marriott as are the rooms. The lobby area is busy and the bar is lively. The architecture in the public areas is so refreshing and a change from the standard 5 star modern or glitz which is commonplace. Simply sit in the bar or lobby and gaze around and you will find lots of interesting details ! A fine restoration of a classic building.

  • Stayed: April 2013, travelled as a couple
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Thank WrightOnTheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2013

I usually stay at the Landmark Hotel when in London but decided to try the St Pancras Renaissance as we were only in London for one Saturday night and thought it would be good to try a new place. I made the reservation through the central telephone booking line and the call handler informed me that I would be "blown away" when I walked into the hotel.
The lobby looked exactly what it is, a railway station that has had rather tasteless furniture put into it. No atmosphere, no warmth and certainly no environment that one expects when entering a five star hotel. Check in was adequate, nothing more.
We had opted for one of the rooms in the new building and therefore were paying less. However the room was quite small, very dark and very basic. It was adequate for one night but was hardly an oasis of luxury. It is certainly one of those hotels that will look sad and tired after a couple of years wear and tear. The lobby was crowded with people some of whom were obviously waiting to travel by train (reasonable enough) who were loaded down with luggage, giving an air of 'station waiting room' about it.
This hotel is no doubt convenient if you need to be handy for the Eurostar train but otherwise not really worth the money. Just a basic Marriott in the new block but at moderately high prices for the standard offered. There are many better hotels in London for the same price in my opinion. The room was £270 plus £50 for overnight parking.
I shall be back to the Landmark on my next trip to London.

  • Stayed: April 2013, travelled as a couple
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2  Thank patstubbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2013

The convenience for travel on the Chunnel is this hotel's best quality. There is direct access to the train station through the hotel. The rooms are adequate, and the service excellent. The lobby is very active all day long, and the bar very popular as well. Unfortunately, we did not have an opportunity to experience either the spa or the swimming pool. Overall, if traveling on the Chunnel again, I would opt to stay here.

  • Stayed: April 2013, travelled as a couple
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Thank KFM9275
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2013

We stayed here on our wedding night, and then an additional night on the Sunday as we figured otherwise we wouldn't see much of the hotel at all before having to check out. We've lived in London for 8 years and watched the hotel be restored and then open just before we got engaged so it seemed an appropriate place to start our marriage!

We arrived around 1.30am on our wedding night, and had checked in our luggage the day before which we were pleased to already find in our room. The room itself we'd spent a fair bit on in order to stay in the original hotel. We were positioned right on the end of the building with views across Euston Road and the frontage of the hotel in a "Chambers Suite", a rather long and thin room. The room was incredible, steeped in history and with a very high ceiling. We also found a "congratulations" sweet dessert in our room on arrival, which was nice. Some parts disappointed though. A very cheap hair dryer and instant coffee lowered the tone a little. There are also very few modern three pin sockets to use, and those that are there are inconveniently positioned for hair drying/straightening.

We had use of the "Chambers Club", which offered free breakfast, afternoon tea and evening appetisers. We only managed to have the first, which did the trick but was a bit lacking in hot vegetarian options (just scrambled egg, no beans/veggie sausages/hash browns etc). We ate in the club for the evening meal, which was really amazing, and great to have complimentary alcohol too (not that we were in a position to drink much of it after the previous day!).

We also used the pool/jacuzzi and sauna in the basement which feels very sumptuous. Part of the booking also promises a free shave, however we were informed that this facility had closed a month previously and we should have been informed, which was disappointing. We also apparently had use of a "butler" - quite what he/she would have done I don't know, but we didn't see any sign of this facility in our two day stay. The staff we did encounter were without exception lovely and helpful, and we had a great time just wandering around the hotel, learning about the history. There's also a fascinating book on the subject in every room.

The elephant in the room is that all this is very expensive indeed. Our two night stay clocked in at just under a grand (naughtily quoted without tax on the website). For this very special occasion this was it felt worth it, but otherwise it does feel very steep even taking into account the quality of the hotel. We plan to return for an anniversary in the future but only after saving up!

Room Tip: The "Barlow" rooms are in the newer, none-historical part of the hotel. Choose a "Cha...
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  • Stayed: April 2013, travelled as a couple
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2  Thank JB1601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St. Pancras Renaissance Hotel London

Address: Euston Road, London NW1 2AR, England (Formerly St. Pancras Renaissance London Hotel)
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #197 of 1,077 Hotels in London
Price Range: £199 - £422 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — St. Pancras Renaissance Hotel London 5*
Number of rooms: 245
Official Description (provided by the hotel):
Hailed as London's most romantic building, the St Pancras Renaissance Hotel is widely recognised as one of city's greatest Victorian landmarks. The 245-room hotel now boasts not only one of the most majestic staircases in Britain, but two bars & restaurants, a spa, a gentleman's grooming salon as well as some of the largest and most beautiful suites in the city. Our 5 star hotel is located at St Pancras International Station and is brimming with a fairytale facade that Sir George Gilbert Scott fashioned for the Midland Grand. Our hotel earns the ability to exceed every expectation while blending Victorian splendor with modern style and service. ... more   less 
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