I work for an Italian company based in Asia. A few weeks ago, late on Thursday evening I arrived in London to apply for an urgent business visa for India – a 1 day process if all goes well - it didn’t!
The application office opened at 09:00 and by 0.915 a very helpful and apologetic lady told me that a minor error meant that I had to reapply online. However, if I did that and resubmitted everything by 11:00 she would still process everything and I could collect my visa at 17:30, in time to go to India the following week. I do not know London, let alone where I could reapply for the visa online, print out the forms, sign them and be back at the application office so quickly.
Then I remembered the Renaissance hotel at St. Pancras. I had never visited or stayed in this hotel but as I walked into the hotel I met Ruggiero, explained my problem and he immediately took me to the business centre. Before I knew it I was back at the application office in time for the 11:00 cut off.
As a frequent traveller I was very relieved and grateful to Ruggiero.
At 17:30 the same day I collected my visa and returned to St Pancras to take the train to Broadstairs where my family live. Having just missed the fast train, I looked round for a place to take a well needed beer. Yes you’ve guessed it - the Renaissance whose bar backs into the station. Whilst enjoying my beer I looked for a socket to charge my then flat iphone. I lifted up a patch in the floor to find a socket with round holes. Then I heard a lady, Christina, say “I don’t know why we have those sockets! Would you like me to charge your phone at reception for you while you have your beer?” Two minutes later she was back, “I’m really sorry, we don’t have any free chargers for the new iphone but if you want to borrow my personal “juice pack” you can charge your phone and just leave it with a member of staff when you go”
On the train to Broadstairs I was able to finish all my calls and reflect on the day’s events.
I have lived and travelled in many countries and never in my life have I experienced the helpfulness and support that Ruggiero and Christina offered - many thanks I am extremely grateful.
To the management of the Renaissance St Pancras, you have two superb members of staff.
- Official Description (provided by the hotel):
- Hailed as London's most romantic building, the St Pancras Renaissance Hotel is widely recognised as one of city's greatest Victorian landmarks. The 245-room hotel now boasts not only one of the most majestic staircases in Britain, but two bars & restaurants, a spa, a gentleman's grooming salon as well as some of the largest and most beautiful suites in the city. Our 5 star hotel is located at St Pancras International Station and is brimming with a fairytale facade that Sir George Gilbert Scott fashioned for the Midland Grand. Our hotel earns the ability to exceed every expectation while blending Victorian splendor with modern style and service. ... more less
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