Frequent travelers know that hotels in London can be a drag. They tend to be extremely expensive and frequently disappointing, especially boutique-y ones. The Renaissance had the character one often seeks in smaller hotels--in its spectacular public spaces and its architecture--and the reliability and professional service/standards one expects in a big chain hotel.
I chose it because of its location--extremely convenient for the Eurostar, but also located at one of the main Underground hubs and very handy for East London, where most of my meetings were--and because the price was competitive with other good hotels.
Service: I will start using a lighthearted index--the way The Economist uses the Big Mac index to gauge currencies in different countries--the 'Third Room Index.' How many rooms do you need to ask to see before you get one that is good enough? Hotels that give you what you ask right away get the best grade (1) and all the love. In this case, we had indeed to see three rooms, grade 3. Grmmmph.More
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