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St. Pancras Renaissance Hotel London
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Reviews (3,638)
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Reviewed 3 September 2014

We stayed here to catch our early morning Euro Star to Paris and the hotel is perfect for that as it took us 10 minutes to reach the train.

Our room was immaculate with lots of towels and quiet...but we had specified a quiet room after hearing that the hotel could be loud. The refurbishment of this amazing building is fantastic and we can't wait to return and try the restaurant. We were too tired that evening and after sampling the kids' excellent (though cold) burger and fish&chips from room service, decided to order room service as well. Our dinner (chicken club and a salad) was excellent and the chips did not arrive cold like the kids. The beds were what you expect in an expensive hotel and what the Marriott is known for in the US -- super comfortable, even the rollaway for my son. It's expensive but I'd stay here again for the convenience and the super comfy beds.

Room Tip: Ask for a quiet room.
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank SFKAT3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, General Manager at St. Pancras Renaissance Hotel London, responded to this reviewResponded 15 September 2014

Thanks for this fantastic feedback. I am thrilled to hear you enjoyed your recent stay with us and were especially impressed by the location and ease of travel to the Eurostar terminal. Great to hear you enjoyed a comfortable night’s sleep (you might be interested to know all of the bedroom products and linen can be bought online via the Marriott Shop!) and took advantage of the room service menu. Thanks again for your kind comments and I do hope to welcome you back again soon.

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Reviewed 2 September 2014

The historical significance and structure led to choosing this hotel over many others in London. The façade and certain interior spaces make for impressive photos & a memorable stay. However, if you're staying in the "Barlow rooms" they are just normal hotel rooms, although quite modern & well-appointed. We found it objectionable that such an expensive hotel charged extra for Wi-Fi in your room. This is ridiculous when you can get free Wi-fi at almost any hotel or cafe these days.

The location is a bit too far north to be really convenient to many of the most popular tourist destinations, although it is across the street from the British Library & within a long walk from the British Museum. The King's Cross/St. Pancras underground is right there and makes getting around fairly easy, although the station can get quite busy. We used the "tube" to get to/from Heathrow and it worked out very well- much less expensive than a taxi and easy to manage.It's a very nice amenity to have many shops available downstairs at the St Pancras station. Very handy for a quick cup of coffee, water or sandwiches. Finally, we had a "special" dinner at the Gilbert Scott restaurant. The ambience was lovely, but the quality of the food was less than we expected, and the service was indifferent for such a high-end restaurant.

  • Stayed: August 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank All_World_Voyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, General Manager at St. Pancras Renaissance Hotel London, responded to this reviewResponded 17 September 2014

Thank you for this kind feedback. I am thrilled to learn you chose to stay with us due to the historical significance and were impressed by the restoration of the building, both inside and out. I do hope you were able to join one of our complimentary historical tours, which really give a great insight into the buildings past. I am pleased to hear you made the most of the excellent transport connections which as you say are ideal for those exploring London, but do hope you also took some time to explore the local area. Thanks to a huge regeneration project, Kings Cross is fast becoming London’s hottest new neighbourhood. The Visitor Centre in Granary Square (a 5 minute walk from the hotel) offers regular tours of the local area, which highlight the various bars, restaurants, shops museums and galleries as well as giving updates on the new companies moving into the area such as Google and Louis Vuitton. Should you return, do speak with our Navigator team at the Concierge desk who can arrange a tour for you. Thanks again for your comments and I do hope to welcome you back again in the near future.

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Reviewed 1 September 2014

We stayed here before going on eurostar, amazing place so much history, plenty places to it, staff very helpful, clean, room excellent standard double two double beds, tea and coffee. Views not fantastic but we were in middle of London. So convenient to catch the train 5 min walk away. Porter very informative, expensive, but lovely treat. Breakfast, so much to choose from, i had pancakes, hubby had salmon and scrambled eggs, staff attentive. Be careful if you let porters help they do expect a tip, but, why not i say. Out through main entrance you cam walk to kings cross in minutes, so close to everything. Hotel has interesting past where you check in used to be the taxi rank till recently.

Room Tip: Standard seems to be the same, suites massive with a massive price tag.
  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Carolyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, General Manager at St. Pancras Renaissance Hotel London, responded to this reviewResponded 21 October 2014

Thank you for these wonderful comments. I am delighted to hear you enjoyed your stay with us and do hope to welcome you back again in the near future.

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Reviewed 1 September 2014 via mobile

I was so excited. Oh well.
Check in was incomplete at 3 and then we had to keep reminding them that we should be in a room by 4. We'd come from Sydney and were tired. They told us that we'd only booked that day ( nope, two weeks earlier). They mislaid our luggage and told us we'd lost the ticket ( nope, they hadn't given us one). Towels were small and few. Laundry came back late and only when we reminded ( they told us we must have had 'Do not Disturb' sign in door. Nope, we didn't). We booked dinner at 10 am on our third morning for 7.30, us and a guest , they said that was fine. At 6.50 a call came to our room saying the booking wasn't available unless we came at 8.15. Ok we could do that as it happened. But notice? Tea was lukewarm and a bag and £5 a pot. Humph. Nice public spaces though.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank stephi h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, General Manager at St. Pancras Renaissance Hotel London, responded to this reviewResponded 10 October 2014

Thank you for taking the time to provide this feedback. I am of course very disappointed to read these comments and I can assure you, this is not reflective of the standards we pride ourselves on. I would very much appreciate the opportunity to talk to you about your experiences as we do not want this to be your lasting impression. Should you wish to take us up on this offer, please email our Director of Operations on Edward.White@renaissancehotels.com so we can arrange a time to call you. Thank you again for your comments and I do hope to hear from you soon.

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Reviewed 1 September 2014

It's not cheap but it is an amazing building to look at and feels really special to stay there.

We had a double room in the Barlow wing and dinner in the Gilbert Scott restaurant (Marcus Wareing). Room was lovely and everything you want in terms of nice linens and toiletries etc. Dining room was splendid both in terms of the architecture and the meal and the service. And the piano! We only had one night as a treat but would love to stay again and try the spa.

Drinks service in the main bar was slow if friendly, and overall, reception needed to be a bit slicker for such a show-piece of a hotel. A wedding near our room also meant 4 not 5 stars, as the music did carry.

Room Tip: Check if you're near the function rooms. You'd feel doubly special if your room was up the old staircase.
  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank loftypops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gareth B, General Manager at St. Pancras Renaissance Hotel London, responded to this reviewResponded 21 October 2014

Thank you for these kind comments. I am delighted to hear you enjoyed your stay with us and do hope to welcome you back again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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