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Reviews (31,218)
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Traveller rating
12,230
9,743
5,365
2,098
1,782
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Reviewed 28 September 2019 via mobile

How brilliant the staff are ! They made my granddaughters 18th birthday unforgettable! Couldn't do enough for her. Unbelievable!!! Hat's off to you all

Date of experience: September 2019
2  Thank janrB8350QV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MadameTussauds L, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 30 September 2019

Dear janrB8350QV,

Thank you so much for leaving such a lovely review for us here at Madame Tussauds London!

We are absolutely thrilled that you had such a wonderful time with us! We are so glad that we were able to make your granddaughter's day special! Feedback like yours makes all of the effort we put into making magical memories for our guests all so worthwhile! Our staff will be very appreciative!

We would be delighted to have the opportunity to welcome you and your family back for another unforgettable day at Madame Tussauds London in the future!

Kind regards,

Kirsten

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2019

Spend time with my my friends and really liked it. Its super busy as you can expect from London.

However, its most amazing and enjoyable place.

Date of experience: August 2019
1  Thank Tashan K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MadameTussauds L, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 30 September 2019

Dear Tashan K,

Thank you for leaving your lovely feedback on TripAdvisor!

We are delighted that you and your friends enjoyed yourselves so much at Madame Tussauds London! We are happy to hear that the busyness didn't stop you from having an amazing time! Our attraction is very popular so can be quite bustling and lively, but we do have a capacity management system in place to make sure it does not become overcrowded.

We would love to see you again at Madame Tussauds London in the future for even more world famous fun!

Kind regards,

Kirsten

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Reviewed 27 September 2019

Very good made.
Wax figures look so real. A lot of famous people and there is as well E.T. which brought me back to my childhood. Worth every pound.

Date of experience: September 2019
1  Thank Ana B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MadameTussauds L, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 30 September 2019

Dear Ana B,

Thank you for taking the time to leave us your glowing review on TripAdvisor!

We are thrilled that you feel that your visit to us here at Madame Tussauds London was worth every pound - we strive to offer value for money for our guests through our amazing variety of experiences, including our Marvel 4D experience, our Sherlock Holmes actor-led mystery, our Spirit of London taxi journey through London's history, and of course, our incredible range of lifelike waxworks! We are happy to hear you had a lovely moment with E.T.! We hope to offer celebrity encounters to suit all tastes so that everyone has the opportunity to make magical memories!

We hope to be able to welcome you back to Madame Tussauds London again in the future!

Kind regards,

Kirsten

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Reviewed 27 September 2019

Best to pre-book your tickets to avoid queues. We visited on a Sunday after pre-booking and it took us about 20 minutes to get through the door. I haven’t visited for over 30 years and is nothing like I remember it. Complete change of set up with models and displays and feels very comtemporary. There is even a ride and a short 3D show in what used to be the Planetarium Dome . As you would expect it draws in the crowds so you will need to be patient when you are looking to take a photo. Allow about two and half to three hours to do the whole thing. The models are very convinvcing and the skill required to construct these figures to such a high standard is difficult to fathom . This has to be a must do if your looking for a family exeprience in Central London.

Date of experience: September 2019
1  Thank Stephen B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MadameTussauds L, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 30 September 2019

Dear Stephen B,

Thank you so much for taking the time to leave us your wonderful feedback on TripAdvisor!

We are so glad that you made use of our pre-booking system - we highly encourage our guests to pre-book as it saves time on the day and potentially saves money too! We are also thrilled that you appreciated the changes we have made to our attraction over the years - we have tried to keep up with the times and offer new and exciting experiences that appeal to modern audiences, such as the Marvel 4D experience, while also not forgetting what made Madame Tussauds such an iconic attraction and a part of London's cultural heritage in the first place - the incredible artistry of our waxworks! We are so pleased that you found our celebrities to be so lifelike, and we are glad that you appreciated the huge amount of time and skill that goes into crafting each and every one - each figure takes approximately 3 to 4 months of hard work to make absolutely perfect! Thank you so much also for recommending us as a "must do" experience in London!

We hope we will have an opportunity to welcome you back to the ever-changing Madame Tussauds London in the future!

Kind regards,

Kirsten

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Reviewed 27 September 2019 via mobile

The teenage boys loved it. Really found it interesting and enjoyable. A perfect day with them just before they returned to school after the summer holidays.

Date of experience: August 2019
1  Thank George H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MadameTussauds L, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 30 September 2019

Dear George H,

Thank you for taking the time to leave us a lovely review of your recent visit to us here at Madame Tussauds London!

We are absolutely delighted that you and your family enjoyed your visit so much and considered our attraction to be a perfect day out! We put in a great deal of effort to make sure that we cater to all ages and tastes through the variety of experiences we offer at Madame Tussauds London, so we are so glad that you all appreciated all of the hard work!

We would love to welcome you back to the red carpet at Madame Tussauds again in the future - we hope to see you again soon!

Kind regards,

Kirsten

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