I used to love the V&A when I was an art student living in London. It had a fabulous restaurant which people came to just for the food and not the museum. Oh, how it has changed, and not for the better. I kid you not, the central courtyard is now a kiddies' paddling pool. The restaurant is run by some dreadful chain called Benugo. The latte was lukewarm, the food was lukewarm and for 22 pounds I expect more. It got colder as I waited to hand over my cutlery as my server was engaged in a conversation with the manager about profit margins! Think I know where their priorities lie and it's not customer service.
Then, it didn't end there. I had a 1pm slot for the Frida Kahlo exhibition but because it was a cool day I was informed that all the V&A members had chosen my time-slot too, (they can come whenever they like) So a snakelike queue similar to one at an airport ensued. Could hardly get close to exhibits, kept bumping into people and to top it all, 3 kids on the floor sketching by the dresses exhibition so I couldn't read the inscription. I had come from the Netherlands to see this exhibition. Will never return to the V&A.
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