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“Review of the Stafford London”

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The Stafford London
Ranked #20 of 1,081 Hotels in London
Certificate of Excellence
Reviewed 13 May 2014

We love this hotel -very good location, rooms are lovely and breakfast in the restaurant is exceptional
Concierges are very helpful
Can walk around the corner to the main street which is Piccadilly where there are numerous small coffee shops and restaurants
Taxis are easily accessible

Room Tip: Rooms are very different both in the main hotel and the Mews
See more room tips
  • Stayed: February 2014, travelled on business
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Thank Celia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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784 - 790 of 1,245 reviews

Reviewed 13 May 2014

This is a bit belated, but a necessary glowing review for our favorite hotel. We stayed at the Stafford in Dec 2013 for the second time in two years and once again we were blown away. I just love this hotel. The location is perfect, right in St James, and the staff goes above and beyond to make your stay there the best it can be.

When we checked in they remembered we had stayed there before and welcomed us back. I really appreciate when hotels are aware of this. Our room was great, it was actually the same room I had stayed in when I was young, traveling with my family, so it was pretty special. All the rooms are well decorated, clean, comfortable beds, all amenities. On the small side, but totally normal for London. Since we were there around Christmas time, the hotel was decorated festively and just looked fantastic. The Christmas tree in the lobby was unbelievable. Since London really embraces the season with the Christmas markets and Hyde Park etc., to have that continue when you return to your room is perfect.

Again, our favorite place to eat and grab a drink is the American Bar. Best burgers around. The staff also remembers what drink you order after only being there once so they make you feel so welcome. The atmosphere in there is cozy and unique.

The staff, especially at the door, always talk to you (we got great advice on restaurants, sights, and directions to places). I was outside taking a picture of the front of the hotel and the guy came running out and asked if we wanted a picture of the two of us as well. He took our photo for us, what a nice gesture!

I just really love this place. It has a special meaning for me since I used to come when I was a child, and if possible I think its gotten even better over the years. Everything about it makes your vacation truly special. I adore London and get equally excited to come back for the hotel as I do for the city.

  • Stayed: December 2013, travelled as a couple
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Thank NYC413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

We decided to stay here for a weekend before a hectic week of business in London.

Check in experience was average;nobody helped us with our luggage as we entered the hotel. Not picky but this is what we've experienced at other 5 star facilities, including the Kempinski group.

The local amenity for GHA Platinum members was tea or coffee. We had announced that we were running late for a dinner appointment at 19:30. It was delivered anyway at 19:25ish.... So sadly we didn't get to enjoy it.

The room was wonderful facing the inner courtyard. Very comfortable bed and clean bathroom. Internet also worked very well.. surprise considering that it is an old building.

We didn't have breakfast or dine here. Hence our interaction with thr staff was minimal.

The hotel is close to Green Park, which makes a great jogging location, as well as the Green Park tube station. We walked to Oxford street/regent street/ Leicester square from the hotel so if you don't mind the fresh air, this is the place to be.

What disappointed us the most is that management hasn't bothered to respond to our feedback comments. Guess business is good so the Kempinski practice of getting back to its GHA members is ignored here.

  • Stayed: April 2014
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3  Thank I_lv_travelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaffordHotel, General Manager at The Stafford London, responded to this reviewResponded 29 April 2014

Dear l_lv_travelling,

Thank you for taking the time to post a review of your recent stay with us on TripAdvisor. We greatly appreciate your feedback and while we are delighted you enjoyed the room, we are sorry that you also had some disappointing comments to make. Please rest assured we have taken all your points on board for immediate consideration as this was clearly not up to our usual The Stafford London by Kempinski standards. We have been fortunate to receive many complimentary reviews and I hope we will have the opportunity to welcome you back again for a second visit.

Yours Sincerely,

Christine Hodder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2014

I would choose to stay at the Stafford next time in London. Contrary to other luxury hotels that can be faceless, the Stafford is joyfully intimate and yet keeps the right distance. All staff are good. For the starter, they remembered name and room number, and every request, even tying a tie, was dealt with enthusiasm and none worked out underwhelmed. The atmosphere is very lovely as the hotel is housed in a former residence in St. James, the most exclusive and regal neighborhood in London. The intimate and personal service is one of a kind. Staying in the Stafford is like being a guest in true sense, as you will feel relaxed. If you feel bored, Jermyn street and the Ritz are ten-minute walk away.
Breakfast is good. The tea is good.
One minor issue: the hot water was not working right at first.

  • Stayed: November 2013, travelled solo
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1  Thank yi z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2014

We went to London to relax and enjoy the sights and sounds of London Town. We surely picked the right place to stay. This is a luxury hotel at the top of its game. We stayed over Christmas and the carriage house was decked to the nines. The food is superb, and the staff was friendly and accommodating. My wife and I enjoyed ourselves tremendously. We liked the fact that The Stafford is in central London, but it is hidden away- so you truly get the feeling of being in the country when you walk through the courtyard. I would highly recommend THE STAFFORD!

  • Stayed: December 2013, travelled as a couple
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1  Thank johnskylar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StaffordHotel, General Manager at The Stafford London, responded to this reviewResponded 22 April 2014

Dear Johnskylar,

Thank for telling us about your recent stay. We greatly appreciate you taking the time to post a review on TripAdvisor and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back soon!

Sincerely yours,

Christine Hodder
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

This is a small traditional boutique hotel. The hotel is really very good, well maintained and very clean. Lots of staff. Attracts an older clientele. Food good but expensive. Hotel accommodation is also expensive. . Plumbing an ongoing negative issue. The rooms are very well appointed. Great position and location. Close to busy tube station. Concierge alwaysommewhat snobbish.

I would definitely stay there again.

  • Stayed: April 2014, travelled as a couple
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Thank manunited45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

I stayed at this hotel over the Christmas period. The room was a little on the small side but adequate. Staff really friendly yet professional. I love that this hotel is a little secret hideaway in central London on a quiet street. The food though is fabulous. They have a new chef, and it's a vast improvement on the previous incumbent. Beautifully presented and top-end quality; I will be returning to dine when not staying in the hotel, for sure.

  • Stayed: December 2013, travelled as a couple
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Thank Jo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Stafford London

Address: 16-18 St. James's Place, London SW1A 1NJ, England
Phone Number:
Region: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #20 of 1,081 Hotels in London
Price Range: £269 - £585 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Stafford London 5*
Number of rooms: 107
Official Description (provided by the hotel):
Tucked away in the heart of historic St James’s, and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is one of the finest luxury hotels in the Capital. Luxuriate in the stunning individually designed rooms and suites, dine in cool sophistication in The Game Bird and relax with a cocktail in the renowned American Bar. Our stylish rooms and suites are guaranteed to help you relax. The Main House, is a blend of Victorian grandeur and modern comfort, while the Carriage House offers a unique, countryside ambiance in the heart of London. The Mews Suites and Penthouse offer classic, contemporary elegance and the comfort and discretion of your own private residence at one of London’s most prestigious addresses. The Game Bird restaurant is a contemporary tale about relaxed dining at any time of the day. A place to eat, drink and socialise, the focus is on modern British comfort cooking executed with style and panache, all wrapped in a seductive ambience that oozes cool sophistication. For a more relaxed atmosphere, visit The American Bar, where every available wall and surface is crammed with an intriguing collection of artefacts, knick-knacks and signed celebrity photographs donated by patrons and guests over the years. Open daily from 8am, enjoy a casual breakfast or lunch or simply soak up the history and relax with one of our speciality cocktails. There is even a private cobbled courtyard so you can enjoy outdoor dining at any time of day. Experience unrivalled luxury in one of London’s most historic and quintessentially English five-star hotels. ... more   less 
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